Micro Center Priority Care Terms & Conditions
Your Priority Care Technical Support Plan (each referred to herein as the "Plan") is governed by these Terms and Conditions and constitutes your contract with Micro Center Technical Support. Subject to these Terms and Conditions, your Plan (i) provides you with access to telephone support, email support, chat support, remote access support and web-based support resources for the covered equipment (Excluding accessories) listed on the original sales receipt for your Plan. The duration of the Plan ("Coverage Period") is for the period beginning on the purchase date and ending on the date specified in your plan information packet and/or receipt. The price of the plan is listed on your original sales receipt.
1. Technical Support
a. Telephone and Web Support:
During the coverage period Micro Center Technical Support will provide you with access to telephone technical support, email support, chat support, remote access support and web-based technical support resources for the covered equipment. (Plan does not include accessories)Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving, and managing files; interpreting system error messages; and determining when hardware repairs are required. Micro Center Technical Support will provide technical support for the covered equipment, operating system software (Installed on the PC at the time of purchase) and consumer applications pre-installed with the covered equipment ("Consumer Software").
The Plan does not cover:
(i) Issues that could be resolved by upgrading software to the then current version;
(ii) Your use of or modification to the Covered Equipment, the OS, or installed Consumer Software in a manner for which the Covered Equipment or software is not intended to be used or modified;
(iii) Third-party products or their effects on or interactions with the Covered Equipment, the OS, or Consumer Software;
(iv) OS software or any branded software designated as "beta", "pre-release," or "preview" or similarly labeled software;
(v) Web browsers, email applications, and Internet service provider software that was not shipped with the Covered Equipment or the OS configurations necessary for their use;
(vi) Damage to or loss of any software or data residing or recorded in the covered equipment; or Data recovery services.
c. Obtaining Technical Support
You may obtain technical support by calling the telephone number listed below and giving the support representative your name, plan number, or the serial number of the covered equipment. Micro Center Technical Support’s hours of service are described below. Micro Center reserves the right to change its hours of technical service and telephone numbers at any time. Additionally, web-based support resources (MC Forum, Twitter, Chat, Email, Articles and Videos) are offered to you at the Micro Center Technical Support Website.
2. Your Responsibilities
To receive support under the Plan, you agree to comply with the following:
a. Provide your Plan Agreement Number and serial number of the covered equipment;
b. Provide information about the symptoms and causes of the problems with the covered equipment;
c. Respond to requests for information, including but not limited to the covered equipment serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the issue and steps taken to resolve the issue.
3. Limitation of Liability; Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICRO CENTER AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO: COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA; OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA; OR ANY LOSS OF DATA, BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS ARISING OUT OF SERVICES PROVIDED OR WITHHELD UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF MICRO CENTER’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. MICRO CENTER DOES NOT WARRANT THE PLAN OR TECHNICAL SUPPORT SERVICES SUPPLIED UNDER THE PLAN. MICRO CENTER DOES NOT WARRANT THAT IT WILL BE ABLE TO REPAIR ANY HARDWARE OR SOFTWARE OR REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, OR MAINTAIN THE CONFIDENTIALITY OF DATA. THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER ANY APPLICABLE STATE CONSUMER PROTECTION LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, MICRO CENTER’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REFUND OF THE PRICE PAID FOR THE PLAN. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
4. Cancellation and refund
You may cancel this contract at any time for any reason. If you cancel this contract within sixty (60) days of the date purchased you will receive a refund of the full purchase price less any claims. If you cancel this contract thereafter, you will be refunded the remaining days of coverage on a monthly prorated basis, less costs for service performed (if applicable).Neither you nor Micro Center is obligated to renew this contract beyond the current term. If you wish to renew this Contract, please call the toll free number listed on the front of this contract.
5. Transfer of Plan
Subject to the restrictions set forth below, you may make a one-time permanent transfer of all of your rights under the Plan to another party, provided that:
(a) the transfer must include the original Proof of Purchase, the Plan's Certificate and all of the Plan's packaging material, including printed materials and these Terms and Conditions;
(b) you notify Micro Center of the transfer by sending, faxing or e-mailing notice of transfer to Micro Center Technical Support Priority Care Administration , 4119 Leap Road, Hilliard, OH 43026, U.S.; and
(c) the party receiving the plan reads and agrees to accept the Terms and Conditions of the plan. When notifying Micro Center of the transfer of the plan, you must provide the plan Agreement Number, the serial numbers of the Covered Equipment and the name, address, telephone number and email address of the new owner.
6. General Terms
a. Micro Center is not responsible for any failures or delays in performing under the Plan that are due to events outside Micro Center’s reasonable control.
b. In carrying out its obligations Micro Center may, at its discretion and solely for the purposes of monitoring the quality of Micro Center’s response, record part or all of the calls between you and Micro Center Technical Support.
c. The Terms and Conditions of this plan prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Micro Center’s entire understanding with respect to the plan.
d. Micro Center is not obligated to renew this plan. If Micro Center does offer a renewal, it will determine the price and terms. e. Support services under this plan may be available in English only.
f. In some cases Micro Center Technical Support may refer those seeking support for Covered Equipment to the OEM support line for additional support offered by the manufacture under the Covered Equipment’s original OEM warranty.
g. In some cases Micro Center Technical Support may require that plan owners contact the OEM support organization for prior approval before contacting Micro Center Technical Support and gaining approval to return the Covered Equipment for warranty service.
h. In cases where assistance with recovery media is requested, it is the responsibility of the plan owner to provide the necessary media to perform the backup or restore.
j. Micro Center Technical Support reserves the right during lengthy support calls to begin the process with the Plan owner and discontinue the phone call once the necessary process has been started.
k. Micro Center Technical Support advises that Plan owners backup any data on the Covered Equipment (when possible) before assistance is requested.