The UI Care Process

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Expedited Replacement

Receive your replacement before we receive your returned item.

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Free Return Shipping

Your replacement includes a prepaid shipping label.

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Extended Coverage

Enjoy complete peace of mind with five-year replacement protection.

UI CARE TERMS & CONDITIONS
UI Care

UI Care Protection

  • 1 Request Replacement
  • 2
    Your Replacement is Shipped Immediately Receive it as soon as the next business day.
  • 3
    Return the Original for Free We include a prepaid shipping label with your replacement
Regular RMA

Regular RMA

  • 1Request Replacement
  • 2
    Return the Original You cover the shipping cost.
  • 3
    Await Device InspectionOur team verifies the issue in your ticket.
  • 4Your Replacement is Shipped

Products Eligible for UI Care

Check out the list below for all current products eligible for UI Care.

UB UPS Systems

Ubiquiti G3 Door Access Starter Kit
SKU: 942862
Ubiquiti UniFi UPS Tower
SKU: 939355

UB TV Components

Ubiquiti Display Cast Pro
SKU: 860825

UB NAS Drive Enclosures

Ubiquiti UNAS Pro 2U Rack Mount 7-Bay NAS
SKU: 812578
Ubiquiti Placeholder NAS Enclosure
SKU: 942912

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