Samsung Galaxy Book5 Pro 360 NP960QHA-KG1US 16" 2-in-1 Laptop Computer - Gray Intel Core Ultra 7 256V 2.2GHz Processor; 16GB LPDDR5X RAM; 1TB Solid State Drive; Intel Arc Graphics

Micro Center 15 Day Return Policy

We guarantee your satisfaction on every product we sell with a full refund - and you won't even need a receipt.* We want you to be satisfied with your Micro Center purchase. However, if you need help or need to return an item, we're here for you!

If an item you have purchased from us is not working as expected, please visit one of our in-store Knowledge Experts for free help, where they can solve your problem or even exchange the item for a product that better suits your needs.

If you need to return an item, simply bring it back to any Micro Center store for a full refund or exchange.

*If you are a Micro Center Insider or if you have provided us with validated contact information (name, address, email address), you won't even need your receipt.

Accelerate Your Returns with Micro Center's Online Return Check-in!

Desktop / Notebook Computers, Tablets, Processors, Motherboards, Digital Cameras, Projectors, Cell Phones, 3D Printers, 3D Scanners, drones, and specific Branded Game Simulator Accessories may be returned within 15 days of purchase. All other products may be returned within 30 days of purchase. Merchandise must be in new condition, with original carton/UPC, and all packaging/accessories/materials. If you need to return software, a game or a movie, remember that you may not retain any copies - it's not legal, and it's not nice.

VR headsets and Headphones (including AirPods, earbuds, and over-the-ear products) are only eligible for return if deemed defective.

Aerial Drones
Micro Center is happy to honor its customary 15-day return policy for Aerial Drone returns due to product defect or customer dissatisfaction. Unfortunately, we cannot accept returns with damage due to pilot error. So let’s be careful out there!

As of December 21, 2015 all drones, regardless of purchase date, between 0.55 lb (8.82 oz, 250 g, 0.25 kg) and 55 lb take-off weight are required by the FAA to be registered for outdoor use. Details regarding registration can be found at: https://www.faa.gov/uas/getting_started/