TECH SUPPORT FAQs

Q: Does Micro Center Technical Support provide assistance for products not purchased at Micro Center?
A: Yes. Micro Center Tech Support does provide service for non-Micro Center purchases, however there is a service fee for this assistance. Customers who purchase their products from Micro Center qualify for free basic Tech Support for the first 90 days after purchase.

Q: How much is technical support?
A: Micro Center provides a variety of free resources to our customers including our online Tech Center, Tech Support Email, and a Tech Support Forum. We also offer In-Store Clinics and Tech Demos on most weekends as well as Knowledge Bars or Walk-In Tech Support at each location. Micro Center customers qualify for free basic Tech Support for the first 90 days after purchase, excluding internal hardware installations or advanced networking support. Your invoice reference number will be required for free assistance. Additional assistance is available by contacting one of our technical support representatives through Live Chat or Telephone Support. Your initial inquiry to Tech Support is at no charge, but you may incur a troubleshooting fee for comprehensive assistance - rates vary depending on the nature of your call. Ask your Technical Support Representative for details - we accept Visa, MasterCard, Discover, and American Express.

Q: When is Micro Center Technical Support open?
A: Micro Center Tech Support is open Monday - Friday 9am - Midnight, Saturday 10am - Midnight, and Sunday 11am - 9pm (Eastern Standard Time) except for reduced hours posted on holidays. Micro Center also provides Tech Support at our retail locations during regularly scheduled store hours. Our online resources are always available.

Q: Do you offer Tech Support in other languages?
A: Currently Micro Center does not offer any foreign language Tech Support.

Q: What is Priority Care+?
A: Priority Care+ is an exclusive Tech Support program for qualifying purchases. This program provides members first-class support when they need technical assistance with their purchase, including priority status when contacting technical support, and additional services exclusive to Priority Care+ members. Ask a Telephone Tech Support Representative for more details.

Q: Does Micro Center have a repair service?
A: Yes. All Micro Center store locations have an in-store Service Department. Micro Center will service most brands available at Micro Center stores. The Micro Center Service Department can also repair products not purchased from our store. For more information about our in-store repair services, visit our Service & Repair page.

Q: Where do I go for a warranty issue with my product?
A: Micro Center provides support for any extended warranty purchased with one of our products. If your product still has a manufacturer warranty, consult your product’s documentation for additional information.