How to Return Merchandise

Micro Center Online will gladly receive any merchandise you would like to return, provided it meets the guidelines in our Return Policy. You can return merchandise by shipping it to our Distribution Center, or by taking it to your local Micro Center Store.

For Micro Center Online returns:
If you are shipping the product back to us, contact Customer Service first.

Returns for orders being shipped back require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, contact Customer Service. Product being returned at a retail store does not require RMA- just bring in your packing slip.

When you call, please provide the Customer Service Support Representative with:

  • Order Number
  • SKU Number of each product
  • Name or Description of each product
  • Nature of the problem

After the Customer Support Representative has taken the necessary information, he or she will process it and provide you with an RMA Number. No returns will be accepted without an RMA Number.

After you have obtained your RMA Number, follow the appropriate steps to return the merchandise.

Return to a Store

If you prefer, you may return items you ordered from Micro Center Online to your local Micro Center Store in person. To return the items, you will need to bring:

  • The item and the original packaging. Include all contents of the original package such as manuals, discs, cables, etc. If all contents are not included, you will be charged an Open Box fee on certain categories of products, as described in the Return Policy.
  • Credit or Debit Card used to purchase your order
  • Complete packing list that came with your order

When returning an item to your local Micro Center Store, we reserve the right to decline a return if it is not in "like new" condition.

Take your items, credit / debit card, and the packing list to the Customer Support Department. Any of our Associates in Customer Support will be glad to process your return.

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Return by Shipping

  1. Pack the item securely in the original packaging. Include all contents of the original package such as manuals, discs, cables, etc. If all contents are not included, you may be charged an Open Box fee as described in the Return Policy.
  2. In the package, place a copy of the packing list that came with your order. Keep the original packing list for your records. If you do not have the packing list, you will need to include the following information:

    • Order Number
    • Billing Name
    • Billing Address
  3. Ship your return to our Distribution Center. We recommend the Postal Service, UPS or Federal Express. All shipping charges must be prepaid and the shipment must be insured for the full value of the merchandise being returned.
  4. Address your package to:

    Micro Center Online Returns
    2701 Charter Street
    Suite A
    Columbus, Ohio 43228

  5. Keep the shipping tracking number. This number will identify the receiving date of your package.
  6. Your refund will be in the form of your original payment (on the same credit card as the original purchase) and will take up to 14 days to process. Depending on the cycle of your credit / debit card, it may take up to two cycles for the credit to be applied to your account.

*NOTE! Returns cannot be accepted without an RMA number included on the shipping label. Please do not write your RMA number on the box.

 Helpful Links

Credit Cards Accepted - Payment options for in-store and online shopping
Check Order Status - How to check the status of your online order
Shipping Options - Various shipping methods and delivery schedules
In-store Pickup - The convenience of shopping online with pickup at the store
Returns and Exchanges - Guidelines and how-to instructions
Product Availability - Determine when your online order will arrive
Rebates - Search for rebates, current and expired, plus status and FAQs
Shopping Exceptions - What qualifies as an exception, as well as information that can help you place an order
FAQs - A good place to start if you have a question
Email Newsletters - Hot offers, special savings, free in-store clinics...and more
Online Order Support - How to get in touch with Live Chat, by email or phone
Contact Technical Support - Your main source of support for all IPSG, PowerSpec and WinBook products
Consumer Recycling Information - Recycling information for computer products