Frequently Asked Questions

How do I check product availability or if a product is in stock?

If you haven't already, select your store (above) to see "real-time" inventory specific to your store. Please keep in mind that stock levels will not account for an item in another customer’s shopping cart in the store. Do you want verification before you arrive? Place an order for In-Store Pickup and we will send you an email confirming we have picked the item(s) for you.

Need a new device, but not entirely sure what you need? Have questions about a product?

Micro Center has long been known as the best computer and electronic device store with the most experienced, knowledgeable and helpful sales associates and walk-in technical support. We also have hundreds of items on display and would be happy to make some recommendations. Please visit our store experts and we will help you find exactly what you’re looking for.

When will you get more of an item in stock?

Our products are restocked depending on many variables, however as soon as we get more of a product in stock, our site will reflect current inventory.

Can I speak with a Manager or Sales Associate in the store?

Store associates have limited access to phones and are usually very busy with walk in customers. Please feel free to come into the store to speak with our associates or a manager. You can also contact us via chat or text, and we will have a manager give you a call back within 24-48 hours. Please note the reason for the call back.

Need a copy of your receipt?

If you are a Micro Center Insider, you can locate a copy of all your purchases under your account. If you are not a Micro Center Insider or still having trouble locating your purchase, please contact us via chat or text and we will be happy to assist you.

Can I get a quote or estimate over the phone for a repair, service, or upgrade?

Our starting prices for different services can be found by type on our service page. For the most accurate pricing, visit our in-store expert technicians who can help you understand what will be required to meet your needs. Diagnostic services start at just $39.99.

How do I make a warranty claim?

All Micro Center protection plans and extended warranties can be handled right in your local store. Please bring your covered product in and we will take it from there.
Note: Some TVs are eligible for in-home services. Please contact technical support via chat or text for further assistance.

What is the status of my In-Store Pickup order?

When your item(s) are ready, (about 18 minutes from the time you place the reservation) you will receive an email notifying you. If you haven’t seen the email, please chat or text us.
Note: All emails come from csrs@microcenterorder.com. Please double check your email spam folder if you can’t locate the message.

Can you diagnose a problem with my computer?

Not sure what's wrong with your computer? That's OK! Most customers just notice performance issues but aren't sure what's causing it. We can conduct a detailed hardware and software diagnostic in the store to identify the problem.

We're an OEM Authorized Service Provider for Apple, Dell, HP, Lenovo, Acer, ASUS, MSI, and PowerSpec.

We can help with any of your computer needs, no matter where your system was purchased. We've successfully repaired millions of computers across all major brands.

What does my warranty cover?

• Accidental Damage
  Drops and spills are the two main causes of damage to electronic devices. With our Accidental Damage Protection plan, drops and spills are covered along with damages from normal wear and tear.
• Replacement Plans
  Designed for hardware under $500, these plans provide assurance that if your product fails during the manufacturer's warranty, you can bring it in and we'll take care of it.
• Protection Plans with Accidental Damage and Handling Coverage
  Not only is your small electronic device protected against the added expense of parts and labor to repair it, but it also includes in-store service or shipping to and from the authorized repair center. If it becomes un-economical to repair during the coverage period, it may be replaced free of charge with a comparable item.
• Screen Protection Plans
  Not only do you get all of the regular protection plan benefits, but you also get screen protection so if your screen becomes cracked due to an accident, it will be replaced.
• Assurance Protection Plan
  Designed for the desktop, laptop, or two-in-one laptop that has undergone service or repair at Micro Center, our Assurance Plan is a quality, low cost, desktop or laptop warranty solution regardless of the device age or warranty status. Your Assurance Plan is active the day you pick up your device from service and provides two years of coverage for hardware failures occurring from normal use.

Review the specifics of each plan, including duration and device-specific options.

Can you hold an item for me?

Our In-Store Pickup is a great way to have an item reserved for you. Reserve today and our In-Store Pickup Pros will grab the item for you and send you an email letting you know we are holding it for you. We’ll hang onto it for three days. This will also guarantee the price.

Can I pick up my purchases at a Micro Center store?

Absolutely. If you want to place a reservation online and have it ready for pickup, please do!