Frequently Asked Questions

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Your Store: Houston, TX

Hours: Mon - Sat 10 to 7, Sun 11 to 6

If you haven't already, please choose a store location:

Questions?
For answers:

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How do I check product availability or if a product is in stock?

If you haven't already, select your store (above) to see "real-time" inventory specific to your store. Please keep in mind that stock levels will not account for an item in another customer’s shopping cart in the store. Do you want verification before you arrive? Place an order for In-Store Pickup and we will send you an email confirming we have picked the item(s) for you.

Need a new device, but not entirely sure what you need? Have questions about a product?

Micro Center has long been known as the best computer and electronic device store with the most experienced, knowledgeable and helpful sales associates and walk-in technical support. We also have hundreds of items on display and would be happy to make some recommendations. Please visit our store experts and we will help you find exactly what you’re looking for.

When will you get more of an item in stock?

Our products are restocked depending on many variables, however as soon as we get more of a product in stock, our site will reflect current inventory.

Can I speak with a Manager or Sales Associate in the store?

Store associates have limited access to phones and are usually very busy with walk in customers. Please feel free to come into the store to speak with our associates or a manager. You can also contact us via chat or text, and we will have a manager give you a call back within 24-48 hours. Please note the reason for the call back.

Need a copy of your receipt?

If you are a Micro Center Insider, you can locate a copy of all your purchases under your account. If you are not a Micro Center Insider or still having trouble locating your purchase, please contact us via chat or text and we will be happy to assist you.

Can I get a quote or estimate over the phone for a repair, service, or upgrade?

Our starting prices for different services can be found by type on our service page. For the most accurate pricing, visit our in-store expert technicians who can help you understand what will be required to meet your needs. Diagnostic services start at just $39.99.

How do I make a warranty claim?

All Micro Center protection plans and extended warranties can be handled right in your local store. Please bring your covered product in and we will take it from there.
Note: Some TVs are eligible for in-home services. Please contact technical support via chat or text for further assistance.

What is the status of my In-Store Pickup order?

When your item(s) are ready, you will receive an email notifying you. If you haven’t seen the email, please chat or text us.
Note: All emails come from csrs@microcenterorder.com. Please double check your email spam folder if you can’t locate the message.

Can you diagnose a problem with my computer?

Not sure what's wrong with your computer? That's OK! Most customers just notice performance issues but aren't sure what's causing it. We can conduct a detailed hardware and software diagnostic in the store to identify the problem.

We're an OEM Authorized Service Provider for Apple, Dell, HP, Lenovo, Acer, ASUS, MSI, and PowerSpec.

We can help with any of your computer needs, no matter where your system was purchased. We've successfully repaired millions of computers across all major brands.

What does my warranty cover?

  • Accidental Damage
    Drops and spills are the two main causes of damage to electronic devices. With our Accidental Damage Protection plan, drops and spills are covered along with damages from normal wear and tear.
  • Replacement Plans
    Designed for hardware under $500, these plans provide assurance that if your product fails during the manufacturer's warranty, you can bring it in and we'll take care of it.
  • Protection Plans with Accidental Damage and Handling Coverage
    Not only is your small electronic device protected against the added expense of parts and labor to repair it, but it also includes in-store service or shipping to and from the authorized repair center. If it becomes un-economical to repair during the coverage period, it may be replaced free of charge with a comparable item.
  • Screen Protection Plans
    Not only do you get all of the regular protection plan benefits, but you also get screen protection so if your screen becomes cracked due to an accident, it will be replaced.
  • Assurance Protection Plan
    Designed for the desktop, laptop, or two-in-one laptop that has undergone service or repair at Micro Center, our Assurance Plan is a quality, low cost, desktop or laptop warranty solution regardless of the device age or warranty status. Your Assurance Plan is active the day you pick up your device from service and provides two years of coverage for hardware failures occurring from normal use.

Review the specifics of each plan, including duration and device-specific options.

Can you hold an item for me?

Our In-Store Pickup is a great way to have an item reserved for you. Reserve today and our In-Store Pickup Pros will grab the item for you and send you an email letting you know we are holding it for you. We’ll hang onto it for three days. This will also guarantee the price.

Can I pick up my purchases at a Micro Center store?

Absolutely. If you want to place a reservation online and have it ready for pickup, please do!

What are your hours?

Your store hours are displayed at the top of this page. Special holiday hours are listed here:

  • President’s Day: Regular hours, 10 - 9 p.m.
  • Easter: Closed
  • Memorial Day: 10 - 6 p.m
  • Independence Day: 10 - 6 p.m
  • Labor Day: 10 - 6 p.m
  • Columbus Day: Regular hours, 10 - 9 p.m
  • Veteran’s Day: Regular hours, 10 - 9 p.m
  • Thanksgiving: Closed
  • Christmas: Closed
  • New Year's Eve: 11 a.m. - 6 p.m.
  • New Year's Day: 11 a.m. - 6 p.m.

The product I purchased is less expensive now. Do I get a refund?

If our price changes within the return period, we will happily refund you the difference. If you paid by credit card, feel free to chat or text us and we can adjust it for you. If you used another form of payment including debt cards, please come into the store for a price adjustment. If you are a Micro Center Insider, no receipt is necessary.

Can I pay ahead of time? Can I pay over the phone?

Payment for in-store pickup items is only accepted in store.

Can I cancel my In-Store Pickup reservation?

We know you're busy, so there is no need to contact us. All in-store pickup reservations are automatically canceled if not picked up within three days.

Can you extend my In-Store Pickup reservation? How long are reservations held for?

Our system automatically cancels in-store pickup reservations at the end of the third day giving everyone an equal opportunity to get the product.

Can someone else pick up my In-Store Pickup reservation?

Absolutely. Just please remember payment for in-store pickup items is accepted at the store only. If a friend or family member is picking up your order, they will need to have their own form of payment.

How long is a product on sale?

This can vary from product to product from time to time. If you are ever worried you may miss out on a sales price, place an In-Store Pickup reservation and we will hold it at that price for three days.

When will my warranty expire?

Warranties will expire at midnight (12:00 a.m.) 1, 2, or 3 years from their purchase date.

Can I return a product that is defective?

Absolutely! If you have a product that hasn’t met your satisfaction for any reason within the return period, we will provide you a full refund.

What is the status of my repair, upgrade, or service order?

You can check the status of your repair, upgrade, or service order by texting your technician using the number on your service documentation.

Do you upgrade computers?

Definitely! Simply bring your system into the closest Micro Center and our knowledgeable associates will help turn your dream into a reality. Upgrades are just one of the many services we offer.

Why is the website saying my billing address cannot be verified?

To protect our customers, we employ comprehensive online security measures. Due to the complexity of our system, this can sometimes result in an error. Please contact us and we can assist in manually placing an order for you.

My game / promotion code is missing, invalid, expired, or already active.

We can help with that! Please contact us via chat or text and we can work with you to get you gaming in no time!

Is my personal information safe?

Yes. Micro Center Online uses SSL (Secure Socket Layer) to protect your personal information. Also, we do not store any account information. Read more about our Safe Shopping Promise and Privacy Policy.

Why are some items labeled "Limit One Per Household"?

We're frequently able to offer you amazing deals - but in limited quantities. In order to make these hot offers available to more customers, we designate them LIMIT ONE PER HOUSEHOLD. When an item is limited, you'll be able to purchase just one, whether you choose in-store pickup or shipping.

I have a technical concern with this website. What should I do?

Please click the feedback button on the right side of the screen and let us know what you think!

What are my payment options?

We accept many various forms of payment at our retail Micro Center stores. You can shop using your American Express Card, Discover Card, MasterCard, VISA, the Micro Center Insider™ Credit Card and Debit Cards. We also accept Apple Pay, Samsung Pay and Google Pay.

Personal checks are accepted in our stores, provided adequate identification is available. ("Starter" checks, or other forms of payment including PayPal, are not accepted.)

Micro Center stores do not accept personal or business checks drawn on foreign checking accounts.
For Micro Center Online orders, we accept American Express, Discover Card, VISA, and MasterCard.