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Comprehensive Computer Diagnostic Computer not working? Our experts can diagnose the problem and help fix it.
Frequently Asked Questions
Do I need an appointment?
While you don't need an appointment, we recommend scheduling online ahead of time. This helps us ensure that we can get to your computer as soon as possible and limits your wait time.
How Long Does the Comprehensive Computer Diagnostic Process Take?
The in-depth process usually takes about 1-2 hours, but this can vary depending on the severity of the issue and the type of computer being serviced.
What do I Get for the Diagnostic Fee?
You get a professional evaluation of your computer's hardware and software by our expert technicians. We'll also provide you with multiple recommendations on how to fix your computer, including the option to have us do it for you. There is no obligation to have us repair your computer – the fee covers the diagnostic process only.
What If I Am Under the Manufacturer's Warranty?
The Comprehensive Diagnostic fee is waived if you are still under warranty. Most warranty repairs can even be done in-house, and we will never do any work that voids your warranty.
What If I Purchased a Protection Plan?
We can easily look up the status of your protection plan for you! If your device is covered, the diagnostic is always free.
What Happens if I Decide Not to Fix My Computer or My Computer is Beyond Repair?
If you decide not to fix your computer for any reason, there are no additional costs outside of the diagnostic fee. We will simply give you back your computer. However, we strongly recommend getting your computer fixed as soon as possible to avoid further damage. If your computer is beyond repair, we will let you know and provide options such as responsibly recycling the machine (with your written authorization), transferring your data to an external device or new computer, or returning your computer back to you.
Will You Ever Do Any Work Before I Approve the Repairs?
No, we will never do any work on your computer without your permission. We know that it's a big decision to get your computer repaired, and we want you to be confident in our services. That's why we'll always update you throughout the process and give you multiple options before moving forward with repairs.
What Certification do Your Technicians Have?
Our A+ certified techs undergo an extensive training and are experts in the field. They also have manufacturer-specific certifications from Apple, Dell, HP, Lenovo, and Microsoft.
Proven Expertise, In Store, Right When You Need It
Since 1979 we’ve been selling, repairing, upgrading, and building computers. Our COMPTIA A+ and OEM certified technicians have repaired and upgraded thousands of PCs for personal and business use.
All Technicians are Comp TIA A+ and OEM CertifiedAll Services