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ISBN-10: 0-1331-1897-5 ISBN-13: 978-0-13-311897-1

The #1 Guide to Excellence in Technical CommunicationFully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More. Direct from IBMs own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time. Youll master todays best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness.

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Pearson/Macmillan Books Developing Quality Technical Information: A Handbook for Writers and Editors, 3rd Edition

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