With increased demand for work from home products and social distancing, you may experience longer delays for in-store pickup orders. Until further notice, we unfortunately cannot guarantee orders will be ready for pick up in 18 minutes. We apologize and appreciate your patience and understanding as our associates work hard to take care of all customers. Orders placed after 6 p.m. will be processed the following day. This guideline is to allow associates to fulfill all current orders and to comply with curfew regulations.
We are now offering curbside pickup. Please choose the option at checkout online before visiting the store. Once your order is ready to be picked up, please visit the store and check in with the greeter. You will be asked to provide your ID and the card used to place the order. You will remain in your car the entire time as an associate confirms your information and retrieves your order.
In-store Pickup or Curbside
You can now elect Curbside as an option to your In-store Pickup order. Look for the Curbside option in your confirmation email. With increased demand for work from home products and social distancing, you may experience longer delays for in-store pickup orders. Until further notice, we unfortunately cannot guarantee orders will be ready for pick up in 18 minutes. We apologize and appreciate your patience and understanding as our associates work hard to take care of all customers.
Text and Wait
To eliminate crowds,lines and to adhere to social distancing, we have implemented a text-based waitlist. Upon arriving to the store, give your name and number to the greeter outside. You will be asked to wait in your car and you will receive a text when it’s time to enter.
Expedite Your Trip
We are experiencing longer wait times than normal, so please plan additional time for your visit. We apologize for any delays and appreciate your patience. To help expedite your trip, you can check updated inventory on our product pages before visiting. Once inside the store, please be mindful of other customers waiting. Our associates are happy to help you find what you need quickly to expedite your time in store.
At this time, we are limiting payment options to credit cards/debit cards, and A/R accounts to minimize physical contact.
At this time, we are encouraging customers to limit payment options to credit cards/debit cards, and A/R accounts to minimize physical contact.
As you enter the store, there will be a greeter to ensure your cart is disinfected and your hands are sanitized. The greeter will be reminding all customers to practice social distancing. Masks are provided to all associates to wear at their discretion and are highly encouraged to do so.
On Tuesdays, the first hour before regular store opening will be dedicated for customers over 60 years old and those defined by the CDC as vulnerable or at risk.
Service and Repair
Our service department will be providing a sanitation area to disinfect incoming service items as well as taking our precautions in following CDC guidelines to sanitize units as they come in. We are limiting the amount of service staff that are working at one time. Until further notice, our service and repair check-in process will be expedited, and we will not be providing our extended tech support consultations. Due to high volume, your repair may take longer than usual.
Restocking and Availability
Our team is working hard with our vendors and suppliers to restock as quickly as possible. We understand the dire need for products to learn, work remotely, and support our healthcare community during these ever-changing conditions. Please note due to the high demand for computers and monitors we have a temporary limit of 5 per customer. We want to ensure all of our great customers have access to these much-needed products and appreciate the understanding at this time.
To assist with the unprecedented high volume of calls, we encourage our customers to reach out to us via our additional resources:
- Text –You can now text your local store at their listed number
- Chat – Our chat is available on our site located at the bottom right corner
- Forums – Our forums have a plethora of information immediately at your fingertips. Representatives and our community are more than happy to answer any questions you may have.
- Social – Our social team is eager to assist via Instagram, Facebook, and Twitter
Our Commitment to You
Here at Micro Center, we are dedicated to supporting our families and communities through this critical time. As we navigate this crisis, we have already taken many actions to ensure the health of our associates, customers and their families. We are following CDC guidelines as well as implementing new policies and procedures as this matter at hand evolves. For 40 years, it has been Micro Center’s core promise to take care of our associates and customers. During this unprecedented time, that promise takes on a new meaning. We whole heartedly believe it is crucial for us to serve and support our communities, while keeping health and safety at our core focus.
If any Micro Center associate feels uncomfortable coming to work, they will be allowed to stay home. We will have a medical assistant available to ensure the health of our associates when arriving for work. To protect all associates, we are providing quarantine pay and confirmed diagnosis pay in addition to regular paid time off, and leaves of absence. In an effort to show our extreme gratitude, we are investing $1,000,000 in our associates that work with us through this challenging and uncertain time.
As an essential business, identified by the Federal Government, our associates are working hard to serve our local communities. Micro Center is proud to have served:
53 Fire Departments
1,523 Colleges and Universities
April 3, 2020:
Supporting Safe and Informed Associates, Customers, and Communities
March 24, 2020:
We are Open to Serve You
March 19, 2020
Investing $1 Million in Our Associates