PLEASE NOTE: The Madison Heights store is adhering to 30% capacity in accordance with state and local authorities. DETAILS >

PLEASE NOTE: The Cambridge store is adhering to 40% capacity in accordance with state and local authorities. DETAILS >
On 12/26, store capacity will be reduced to 25% percent. DETAILS >

PLEASE NOTE: The Tustin store is adhering to 20% capacity in accordance with state and local authorities. DETAILS >

Shop Safely

As an essential business, identified by the Federal Government, our associates are working hard to serve you. We are implementing several new practices to keep our associates and customers healthy.
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Mask Requirements

In compliance with CDC guidelines, we began providing all associates with masks on April 13, 2020 and began providing all customers with masks on April 14, 2020. In order to enhance our safety measures, on April 23, 2020, we began requiring all Micro Center associates to wear a mask or face covering while at work. As we monitor the current situation, our top priority continues to be protecting our associates and customers, so effective May 8, 2020 we are asking that all Micro Center customers wear a mask or face covering as well. This does not apply to children under the age of 2 or customers who are unable to wear a mask or face covering due to a medical condition. For customers who do not have a mask or face covering, our greeter will provide you with one. You will be required to take the provided mask before entering the store. We greatly appreciate your cooperation with this new policy as we believe requiring a mask or face covering helps to protect every person in our store.

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Face Shields

Customers in our Ohio stores who are medically or developmentally unable to wear a mask may obtain a full face shield from the greeter near the front entrance to the store and must wear the face shield while shopping at Micro Center.

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Adjusted Store Hours

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Social Distancing
We are practicing social distancing by limiting the number of customers shopping at one time and marking 6ft segments throughout the store. Please help us practice social distancing by only sending one person from your party through the checkout line.

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Enhanced Cleaning
Our stores are deep cleaned twice a day and commonly touched areas are disinfected consistently throughout the day. Learn more about our enhanced cleaning and safety measures.

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In-Store Pickup

With increased demand for work from home products and social distancing, you may experience longer delays for in-store pickup orders. Until further notice, we unfortunately cannot guarantee orders will be ready for pick up in 18 minutes. We apologize and appreciate your patience and understanding as our associates work hard to take care of all customers. Orders placed after 6 p.m. will be processed the following day. This guideline is to allow associates to fulfill all current orders and to comply with curfew regulations. Please keep in mind, our in store pickup customers will need to use our text based waitlist as we are limiting the number of customers in our store. We recommend planning for additional time to pick your order.

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Curbside Pickup

We are now offering curbside pickup. Please choose the option at checkout online before visiting the store. Once your order is ready to be picked up, please visit the store and check in with the greeter. You will be asked to provide your ID and the card used to place the order. You will remain in your car the entire time as an associate confirms your information and retrieves your order.

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In-store Pickup or Curbside

You can now elect Curbside as an option to your In-store Pickup order. Look for the Curbside option in your confirmation email. With increased demand for work from home products and social distancing, you may experience longer delays for in-store pickup orders. Until further notice, we unfortunately cannot guarantee orders will be ready for pick up in 18 minutes. We apologize and appreciate your patience and understanding as our associates work hard to take care of all customers.

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Text and Wait

To eliminate crowds, lines and to adhere to social distancing, we are limiting the number of customers in the store at one time. If we have reached our customer limit, you will be asked to join our text-based waitlist before entering. To join the waitlist, please give your name and number to the greeter outside or use the QR code provided at the store. You will be asked to wait in your car and you will receive a text when it’s time to enter. Please plan for additional time to enter. We recommend arriving at least one hour before closing to ensure entry.

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Text and Wait

To eliminate crowds, lines and to adhere to social distancing, we have implemented a text-based reservation and waitlist system. Please reserve a consultation appointment ahead of time herehereherehere. For those unable to reserve a consultation appointment, give your name and number to the greeter outside upon arriving to the store. You will be asked to wait in your car and you will receive a text when it is time to enter. We recommend arriving at least one hour before closing to ensure entry.

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Expedite Your Trip

We are experiencing longer wait times than normal, so please plan additional time for your visit. We apologize for any delays and appreciate your patience. To help expedite your trip, you can check updated inventory on our product pages before visiting. Once inside the store, please be mindful of other customers waiting. Our associates are happy to help you find what you need quickly to expedite your time in store.

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Payment Options
At this time, we are encouraging customers to limit payment options to credit cards/debit cards, and A/R accounts to minimize physical contact.

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Sanitization Efforts
As you enter the store, there will be a greeter to ensure your cart is disinfected and your hands are sanitized. The greeter will be reminding all customers to practice social distancing.

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Sanitization Efforts
As you enter the store, there will be a greeter to ensure your cart is disinfected and your hands are sanitized. The greeter will be reminding all customers to practice social distancing.

social distancing icon

Sanitization Efforts
As you enter the store, there will be a greeter to ensure your cart is disinfected and your hands are sanitized. The greeter will be reminding all customers to practice social distancing.

social distancing icon

Sanitization Efforts
As you enter the store, there will be a greeter to ensure your cart is disinfected and your hands are sanitized. The greeter will be reminding all customers to practice social distancing.

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Vulnerable Customers
On Tuesdays, the first hour will be for seniors customers over 60 years old and those defined by the CDC as vulnerable or at risk.

Vulnerable Customers
On Tuesdays and Sundays, the first hour will be for seniors and customers defined by the CDC as vulnerable or at risk.

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Service and Repair

Our service department will be providing a sanitation area to disinfect incoming service items as well as taking our precautions in following CDC guidelines to sanitize units as they come in. We are limiting the amount of service staff that are working at one time. Until further notice, our service and repair check-in process will be expedited, and we will not be providing our extended tech support consultations. Due to high volume, your repair may take longer than usual.

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Restocking and Availability

Our team is working hard with our vendors and suppliers to restock as quickly as possible. We understand the dire need for products to learn, work remotely, and support our healthcare community during these ever-changing conditions. Please note due to the high demand for computers and monitors we have a temporary limit of 5 per customer. We want to ensure all of our great customers have access to these much-needed products and appreciate the understanding at this time.

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Returns

We have limited the return of certain high-touch products that come into frequent, or extensive, contact with skin, or other surfaces known to retain the virus for extended periods. We actively follow the CDC recommendations for the cleaning and disinfecting of electronics when restocking a returned product, in addition to waiting 4 days before placing the item back for sale.

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Contact Us

To assist with the unprecedented high volume of calls, we encourage our customers to reach out to us via our additional resources:

  • Chat – Our chat is available on our site located at the bottom right corner
  • Forums – Our forums have a plethora of information immediately at your fingertips. Representatives and our community are more than happy to answer any questions you may have.
  • Social – Our social team is eager to assist via Instagram, Facebook, and Twitter

Our Commitment to You

Here at Micro Center, we are dedicated to supporting our families and communities through this critical time. As we navigate this crisis, we have already taken many actions to ensure the health of our associates, customers and their families. We are following CDC guidelines as well as implementing new policies and procedures as this matter at hand evolves. For 40 years, it has been Micro Center’s core promise to take care of our associates and customers. During this unprecedented time, that promise takes on a new meaning. We whole heartedly believe it is crucial for us to serve and support our communities, while keeping health and safety at our core focus.

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Our Associates

If any Micro Center associate feels uncomfortable coming to work, they will be allowed to stay home. We will have a medical assistant available to ensure the health of our associates when arriving for work. To protect all associates, we are providing quarantine pay and confirmed diagnosis pay in addition to regular paid time off, and leaves of absence. In an effort to show our extreme gratitude, we are investing $1,000,000 in our associates that work with us through this challenging and uncertain time.

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Our Community

As an essential business, identified by the Federal Government, our associates are working hard to serve our local communities. Micro Center is proud to have served:

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820 Doctor’s Offices
694 Hospitals
518 Clinics
513 Pharmacies
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276 Law Enforcement Agencies
53 Fire Departments
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4,929 Schools
1,523 Colleges and Universities
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623 Government Agencies
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382,115 small businesses
858 Banks

Our commitment to serving these customers has taken on a new significance and we are proud to fill this role.
Read more about local community impact.
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