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Questions and Answers
Warranty & Support
Micro Center 15 Day Return Policy
We guarantee your satisfaction on every product we sell with a full refund — and you won’t even need a receipt.* We want you to be satisfied with your Micro Center purchase. However, if you need help or need to return an item, we’re here for you!
If an item you have purchased from us is not working as expected, please visit one of our in-store Knowledge Experts for free help, where they can solve your problem or even exchange the item for a product that better suits your needs.
If you need to return an item, simply bring it back to any Micro Center store for a full refund or exchange.
*If you are a Micro Center Insider or if you have provided us with validated contact information (name, address, email address), you won’t even need your receipt.
Desktop / notebook computers, tablets, processors, motherboards, digital cameras, camcorders and projectors, 3D printers, 3D scanners, and CD/DVD duplicators may be returned within 15 days of purchase. All other products may be returned within 30 days of purchase. Merchandise must be in new condition, with original carton/UPC, and all packaging/accessories/materials. If you need to return software, a game or a movie, remember that you may not retain any copies — it’s not legal, and it’s not nice.
Wireless Phones & Devices
Wireless phones and devices may be returned within 14 days of purchase. When returning a wireless phone or device with a plan, you are responsible for ensuring that your service is cancelled with the carrier. If you don’t cancel your service, you may incur additional charges from your carrier. All carrier charges are your responsibility.
be credited to the credit card or debit card account used
for the original purchase.
Micro Center Support:
Walk-in Tech Support
As a service to our customers, Micro Center offers in-store technical support. Stop in any of our store locations during regular business hours, and our expert staff will answer your computer questions or help you with things like:
Wireless and wired networking
Tips and tricks
Support for Micro Center purchases
If you need help with products purchased from Micro Center, please contact one of our knowledgeable tech support reps using the online chat button below, or visit our Tech Support page for additional options and helpful information.
Chat with Tech Support
Tech Support Hours
Monday - Friday 9 am to 12 midnight
Saturday 10 am to 12 midnight
Sunday 11 am to 9 pm
* excluding posted holiday hours
Free assistance is available for the first 90 days on new purchases, excluding internal hardware installations or networking support. Your invoice reference number will be required for free assistance.
Ask your Support Technician about additional options available through our exclusive Priority Care Program.
Tech Support accepts the following credit cards: VISA; MasterCard; Discover; American Express