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How to reset the TCP / IP Stack in Windows 8

Description: This technical article will show how to reset the TCP/IP (Transmission Control Protocol / Internet Protocol) Stack in Windows 8 using the Command Prompt. If the computer is having trouble connecting to the internet, it is recommended to reset the TCP/IP Stack, as it will put the network configuration into an acceptable state in case of corruption.

  1. In order to complete this process, an Elevated Command Prompt must be used. This can be done by first pressing Win+X on the keyboard. When the keys are released, a menu should appear in the lower-left corner of the screen. Next, click on Command Prompt (Admin) in this menu. If a User Account Control window appears, click Yes.
    Windows 8 Quick Access Menu
  2. Inside of the newly opened Elevated Command Prompt, type the following command: netsh int ip reset c:\resetlog.txt
  3. Make sure that the window looks like the image below. Once the command is typed in, press the Enter key on the keyboard. This will begin the process of resetting the computer's TCP/IP stack.
    Administrative Command Prompt
  4. After the process completes, close the Elevated Command Prompt and test the internet. It may be necessary to reboot the computer for the reset to take full effect.