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How to retrieve Lost ESET Subscription Information

Description: If you have a current ESET subscription and have purchased a new computer or have had a computer crash and simply need to reinstall your ESET program, you can retrieve the Username and Password for that subscription if you have lost track of that information. This article will show you the steps needed to get the license information using ESET's Lost License Utility.

  1. Open up your internet browser - we're using Internet Explorer in this example.
    Windows Taskbar, Browser Icon
  2. Navigate to
    ESET Retrieve License Page on Web
  3. Input your email address that was used to activate this ESET subscription and then click on Submit.
  4. Any usernames and passwords associated with your email address will now be emailed to that address for your records.