How to repair hyperlinks not working in your Internet browser

Description: Clicking on a link in Outlook or your Internet browser and not getting a response? This can be due to the fact the HTML registry file has been corrupted, and may need to be reset or replaced.

  1. The easiest fix is to simply open and reset your internet browser, click the link below or put the address in your browser for an article to show you how to reset your browser.

  2. If the reset does not work, we need to replace the html file in the registry. Click the link below to go to the Windows Seven Forums for a sample default file.

  3. This will bring you to their index thread of default Windows 7 files which can be used to restore corrupted default Windows files. We're looking for the html file - once located, just left-click on the html file and you will be prompted - you can either run the file or save it so you have it.


  4. Once we have the file, double-click on it and run - Click yes on the warning message about editing the registry.

  5. Now, we want to verify the string is working properly. We will need to open the registry, click Start and type in Regedit - and hit enter.

  6. Click on the HKEY_CLASSES_ROOT and locate the .html directory.

  7. Make sure that the Default (string) it is showing under Data as HTMLfile - if not, right click default and modify it to htmlfile and click OK, exit registry.

  8. Now attempt use of hyperlinks in Outlook and your Browser.
  9. *CAUTION*: Improper editing of the registry can cause Windows to become unstable. It is always good to make a backup copy before editing the registry.

For more assistance contact Technical Support here.

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