HOW TO: Troubleshoot Tenda W311U Wireless Adapter will not connect to network

Description: This tutorial will address common connectivity issues with the Tenda W311U wireless adapter.

  1. On the keyboard, hold the Windows Key and type the letter R.
  2. This will display the Run dialog box. In the box, type msconfig and hit enter.


  3. Click the Services tab along the top, then scroll to the bottom and look for any running services labeled Tenda or W311U (Note: This differs depending on model, software version, etc). It may also be labeled as Wireless Network Configuration and the manufacturer is Unknown
  4. Once the proper services are located, uncheck the box to the left to disable it. Once disabled, click Apply in the bottom right.
  5. Now, select the Startup tab along the top, and the repeat the same process as above.


  6. Restart the computer.
  7. Once the machine powers back up, open Component Services by holding the Windows Key and typing R, then type services.msc into the box and hit enter.


  8. Scroll to the bottom and look for the Windows Wireless Service (in XP, it will be named Wireless Zero Config and in Vista/7, it is called WLAN AutoConfig)


  9. Right-Click on the Windows Wireless Service and click Start. Now, use the Windows Wireless Utility to connect to the network.

For more assistance contact Technical Support here.

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