To begin, please enter your ESET username


User Name

Where to find your ESET User Name:

  1. Open your existing ESET program
  2. Press "Ctrl" and the "u" key (Windows) OR
    "command" and the "u" key (Mac OS)
  3. Your User Name will display on the screen

Helpful Renewal FAQs »


Q: Where is the ESET Username located?
A: ESET NOD32 and ESET Smart Security – The username is located within the existing ESET program. To access this information, open the ESET program on your computer, then press and hold the "Ctrl" key and the letter “u” on your keyboard. The Username will display on your screen.

A: ESET Cyber Security and ESET Cyber Security – The username is located within the existing ESET program. To access this information, open the ESET program on your computer, then press and hold the "command" key and the letter “u” on your keyboard. The Username will display on your screen.


Q: Will the renewal add to the existing time remaining on the license?
A: No. If the software renewal date is before the expiration date of the original license, there is no credit for time remaining on the original license. Renew when the previous license has expired.


Q: Is ESET Smart Security renewable with the NOD32 renewal?
A: No, the renewal process will not work properly this way. In order to renew Smart Security, please purchase a Smart Security renewal. NOD32 is renewable as an upgrade process to Smart Security. Installation of the Smart Security software will be required.


Q: What does the “The shopping cart is temporarily offline” error message mean?
A: This means that there is already one renewal product in the shopping cart. Use the Shopping Cart link at the top of the page to open the cart and complete the renewal transaction.


Q: The confirmation email from Micro Center says that the product is shipping. When will it arrive?

A: The ESET Renewal product is a Digital Download only product. There is nothing to ship.


Q: Why does the ESET software still show that I need to renew after I purchased the renewal?

A: The renewal license key requires activation. Please refer to this article for Windows versions or this article for MAC versions.


Q: Why does the email message from ESET indicate that the software is valid on one system when the software purchased was a multi-use license renewal?
A: This is a generic message from ESET that goes out for all activation confirmations. Multi-use licenses are valid on the purchased number of computers for the purchased number of years. Use the same new serial number or license key on all licensed computers after the first activation.


Q: Why is there is no email with the username and password?
A: In some cases, it takes a few minutes for the email to arrive. Additionally, check junk, spam, and bulk message filters to see if the message is there.