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Community Article Micro Center Service/Repair Information — Micro Center Computers Computer Parts Custom PC Builder DIY/ Maker {$smarty.capture.menu} Activity Categories Discussions Computers Computer Parts Custom PC Builder DIY/ Maker Home › Store Information and Policy Micro Center Service/Repair Information TSAustinM admin July 2020 edited July 2021 in Store Information and Policy Hello, most customers are always curious about information and pricing for the services that we offer in the store. Now, we do have some generic pricing for specific services, we also want to point out that these can vary from computer to computer. Also, the pricing may change with time so the pricing will not be posted here since it will be updated on the links provided in this article.  Note, turnaround time on services can vary depending on the service as well as how busy the service department is at the time. All turnaround time quotes are provided by a technician at the counter for service. Do you already have something in for service with us? If you have your Repair Order Number or Service Order Number, you can check the status at https://www.microcenter.com/site/service/repair-order.aspx Here are the links for each service that we offer in-store that we have a link for on our webpage Our In-Store Diagnostic Service  Not Sure What's Wrong with Your Computer? That's OK! Most customers just notice performance issues but aren't sure what's causing it. Our detailed hardware and software diagnostic process will identify the problem in no time. Other services Desktop Services Laptop Services Data Backup/Recovery Services Custom Build Services Water Cooling Services 0 · Share on TwitterShare on Facebook Comments TSAustinM admin July 2020 edited July 2020 Desktop Services Memory upgrade A memory upgrade allows your computer to process data faster. If your PC slows down when large programs or multiple apps are open, adding memory is a cost-effective way to increase performance. Our team will help you select the best memory upgrade for your needs and install it for you quickly, usually the same day.  Memory Replacement  Signs of memory failure include poor computer performance, random restarts, and corrupted files. Our technicians will install new memory on your computer to fix these issues, usually the same day. When checking in you will receive free consultation and assistance selecting compatible memory. Cooling fan upgrade Keeping internal components cool is important for both performance and longevity. A cooling fan upgrade prevents your PC from overheating and protects it from damage. Our certified technicians will replace your computer’s current fan with the one you purchase from our store or elsewhere, then test it to make sure your fan upgrade works properly. Computer Fan repair A noisy or broken computer fan can be fixed fast when you bring it to Micro Center. We will remove the old fan, install the new one, and test it to make sure it works correctly. Motherboard POST Test Set yourself up for success when you build your own PC. Our experienced technicians will install your CPU and memory and make sure your motherboard passes the Power On Self Test, then you can take it from there. This is a great solution for first-time builders and for group projects. Bring your own components or buy them at the store. BIOS Flash  If you own a custom-built PC, you may need to update the BIOS or UEFI firmware occasionally to address issues or add functionality. BIOS updates can be tricky, though, and doing it incorrectly can cause irreversible damage. We recommend having our technicians handle these updates. They have the expertise to flash your BIOS quickly and effectively without harming your computer. Video Card upgrade  A next-level video card can make a big difference in your gaming and your work. We will help you select the best GPU upgrade for your needs and install it along with the appropriate software and drivers. Then our certified technicians will perform multiple tests to make sure that your new video card gives you the experience you have been waiting for. Video Card repair A bad graphics card - also called a video card - can make your desktop computer unstable, causing the screen to freeze or display strange visuals. Our technician will replace your graphics card with a new one, add appropriate software and drivers to support it, then test it to make sure everything works properly. Desktop Power Supply upgrade Make sure your power supply unit keeps up with your computer, especially if you are upgrading other components. Our certified technicians will help you select the best PSU for your needs and install it for you. They have the expertise to make sure the new unit is grounded correctly and connected to all appropriate components and cables. After reassembling your computer, they will perform several tests to confirm that your system powers and performs as expected. Desktop Power Supply repair If your desktop computer experiences power issues, you may need to replace the power supply to avoid damaging your PC. Our expert technicians will replace the current power supply with a new one, hook up all components and cables, then test it to make sure the replacement power supply operates correctly. CPU/Processor upgrade Upgrade your computer’s processor to boost performance and support other upgrades. Installing a CPU is complex work that involves tiny pins and precise thermal compound application, which is why even expert DIYers bring this job to us. Our certified technicians will remove the heatsink, processor, and remaining thermal compound before carefully installing and testing your new and improved CPU. CPU/Processor repair If your desktop computer struggles to power up, freezes, or overheats, it may need a new central processing unit or CPU. A certified technician will remove the heatsink, processor, and any remaining thermal compound before installing and testing the new processor. Heatsink upgrade The heatsink moves heat away from your computer’s processor, protecting it from potential damage. If you are upgrading the CPU, it is also a good idea to upgrade the heatsink too. We can help you select a new heatsink or install one that you bring to the store. Our technicians will remove the existing heatsink component and clean out any remaining thermal paste before installing and testing your heatsink upgrade. Heatsink repair The heatsink is an important component that regulates computer temperature. If it is damaged or clogged, your system can become unstable. Our technicians will remove the old heatsink, clean off the thermal paste, then install a new compatible heatsink. Motherboard upgrade Update your motherboard to keep up with your needs today and tomorrow. We can help you select a motherboard upgrade that matches your processor and has all the right connectors to support your GPU and other vital components. Our technicians will install the new motherboard and test it to make sure you will notice the improved performance. Motherboard repair The motherboard connects all of the components in your computer. If you notice random restarts, overheating, or smoke, your motherboard may be failing. Our technicians will replace your motherboard with a new one then test it to make sure everything is in good working order. Hard drive upgrade If you are looking for additional storage and faster performance, it may be time to upgrade your hard drive. Our team can help you select the best hard drive for your needs and make sure the upgrade is compatible with your computer.  Hard drive repair Signs of a failing hard drive include slow response, files that disappear or won't open, and odd noises. Bring your computer to Micro Center, and we will replace your hard drive for you. Solid State drive upgrade Solid State Drives perform much faster than traditional hard drives. An SSD upgrade can complement your existing hard drive or replace it altogether. Either way, you will experience a noticeable difference in performance, including apps that load faster and an overall more responsive computer. Our certified technicians will install your Solid State Drive upgrade quickly. Solid State drive repair When solid state drives start to fail, you may have trouble moving and saving files, and the programs you are working on frequently crash. Our technician will install a new SSD to get your computer back up and running. Operating System Reimage Slow performance and other computer issues can be fixed by reloading the Windows Operating System and updating it to the latest compatible version. Our team will perform the installation, including any required hardware drivers, to get your computer back to working order. 0 · Share on TwitterShare on Facebook TSAustinM admin July 2020 edited July 2020 Laptop services Laptop Screen Replacement Repair If your laptop screen is cracked or no longer displays pixels correctly, we can replace it with a new screen. Our expert technicians will remove the damaged laptop screen, install the new one, and perform multiple tests to make sure everything is working as it should. Laptop Case Repair A damaged laptop case can quickly turn into a computer that no longer works. Our technicians can replace any damaged external parts on your laptop, such as the case top, case bottom, or laptop screen, then perform tests to make sure that everything works as expected. Laptop Keyboard Repair  A laptop keyboard that stops responding can be replaced with a new one. We can help you find a compatible keyboard, or you can bring one to the store. Either way, our technicians will install your new keyboard and make sure everything is working the way it should. Laptop DC Jack Repair If your DC power jack no longer charges your computer, you can replace it with a new one. Our technicians will install a new power jack then test it to make sure it properly charges your computer. You can bring your own parts or purchase them at our stores. Laptop Internal Battery Installation Laptop batteries don’t last long - typically two to four years. When it’s time to replace your laptop battery, we can help you select a compatible battery, replace it, then perform multiple tests to make sure it operates correctly. We will also make sure the old battery is disposed of properly. Memory upgrade A memory upgrade allows your computer to process data faster. If your PC slows down when large programs or multiple apps are open, adding memory is a cost-effective way to increase performance. Our team will help you select the best memory upgrade for your needs and install it for you quickly, usually the same day.  Memory Replacement  Signs of memory failure include poor computer performance, random restarts, and corrupted files. Our technicians will install new memory on your computer to fix these issues, usually the same day. When checking in you will receive free consultation and assistance selecting compatible memory. Cooling fan upgrade Keeping internal components cool is important for both performance and longevity. A cooling fan upgrade prevents your PC from overheating and protects it from damage. Our certified technicians will replace your computer’s current fan with the one you purchase from our store or elsewhere, then test it to make sure your fan upgrade works properly. Computer Fan repair A noisy or broken computer fan can be fixed fast when you bring it to Micro Center. We will remove the old fan, install the new one, and test it to make sure it works correctly. Motherboard POST Test Set yourself up for success when you build your own PC. Our experienced technicians will install your CPU and memory and make sure your motherboard passes the Power On Self Test, then you can take it from there. This is a great solution for first-time builders and for group projects. Bring your own components or buy them at the store. BIOS Flash  If you own a custom-built PC, you may need to update the BIOS or UEFI firmware occasionally to address issues or add functionality. BIOS updates can be tricky, though, and doing it incorrectly can cause irreversible damage. We recommend having our technicians handle these updates. They have the expertise to flash your BIOS quickly and effectively without harming your computer. CPU/Processor upgrade Upgrade your computer’s processor to boost performance and support other upgrades. Installing a CPU is complex work that involves tiny pins and precise thermal compound application, which is why even expert DIYers bring this job to us. Our certified technicians will remove the heatsink, processor, and remaining thermal compound before carefully installing and testing your new and improved CPU. CPU/Processor repair If your desktop computer struggles to power up, freezes, or overheats, it may need a new central processing unit or CPU. A certified technician will remove the heatsink, processor, and any remaining thermal compound before installing and testing the new processor. Heatsink upgrade The heatsink moves heat away from your computer’s processor, protecting it from potential damage. If you are upgrading the CPU, it is also a good idea to upgrade the heatsink too. We can help you select a new heatsink or install one that you bring to the store. Our technicians will remove the existing heatsink component and clean out any remaining thermal paste before installing and testing your heatsink upgrade. Heatsink repair The heatsink is an important component that regulates computer temperature. If it is damaged or clogged, your system can become unstable. Our technicians will remove the old heatsink, clean off the thermal paste, then install a new compatible heatsink. Motherboard upgrade Update your motherboard to keep up with your needs today and tomorrow. We can help you select a motherboard upgrade that matches your processor and has all the right connectors to support your GPU and other vital components. Our technicians will install the new motherboard and test it to make sure you will notice the improved performance. Motherboard repair The motherboard connects all of the components in your computer. If you notice random restarts, overheating, or smoke, your motherboard may be failing. Our technicians will replace your motherboard with a new one then test it to make sure everything is in good working order. Hard drive upgrade If you are looking for additional storage and faster performance, it may be time to upgrade your hard drive. Our team can help you select the best hard drive for your needs and make sure the upgrade is compatible with your computer.  Hard drive repair Signs of a failing hard drive include slow response, files that disappear or won't open, and odd noises. Bring your computer to Micro Center, and we will replace your hard drive for you. Solid State drive upgrade Solid State Drives perform much faster than traditional hard drives. An SSD upgrade can complement your existing hard drive or replace it altogether. Either way, you will experience a noticeable difference in performance, including apps that load faster and an overall more responsive computer. Our certified technicians will install your Solid State Drive upgrade quickly. Solid State drive repair When solid state drives start to fail, you may have trouble moving and saving files, and the programs you are working on frequently crash. Our technician will install a new SSD to get your computer back up and running. Operating System Reimage Slow performance and other computer issues can be fixed by reloading the Windows Operating System and updating it to the latest compatible version. Our team will perform the installation, including any required hardware drivers, to get your computer back to working order. 0 · Share on TwitterShare on Facebook TSAustinM admin July 2020 edited July 2020 Data Backup/Recovery Services  *6-12 is done through a 3rd party and required being sent to the 3rd party* Data Backup An external backup drive is a secure way to protect your photos, documents, and other important files. Our technicians will quickly and securely copy your data to an encrypted external drive, usually within one day. Note: This service copies files only, not programs like Microsoft Word or Adobe Photoshop. Hard Drive Clone A data clone means you won’t miss a step if something happens to your computer. Our skilled technicians will transfer the entire contents of your PC to a bootable hard drive - all files and folders, all programs like Microsoft Word and Adobe Photoshop, and your Windows operating system. Data Migration Bring your new computer up to speed by migrating important files from your old computer. Our technicians will copy documents, photos, movies, data files and select folders to the same location on your new computer. You’ll save time and feel confident that our team securely migrated everything you need. Note: This service copies files only, not programs like Microsoft Word or Adobe Photoshop. Data Recovery Diagnostics If important files have been deleted or overwritten, or if your computer has been damaged, we can help. Our team will analyze your hard drive to determine the best approach for recovering your data. Our service technicians always try to perform the data recovery process in the store, with our data recovery software. Data can be recovered onto another drive which can be supplied by you, or can be purchased at the store. If the drive has major physical damage, or the drive controller is damaged to the point where we cannot access the data with our in-store tools, we can ship it out to our data recovery lab. They can perform a more extensive recovery process, which may involve dismantling some parts in clean, laboratory conditions to gain access to the drive.  In-store Data Recovery Services Recover data from your failing or damaged hard drive with our In-Store Data Recovery Service. Some data recovery problems we can assist with include: Dropped Hard Drive Data Recovery Read / Write Heads Failure Hard Drive Not Detected Power Loss / Surge Data Recovery Beeping Hard Drive Data Recovery Corrupted Data Recovery Accidental Reformat Data Recovery USB Device Not Recognized (for external hard drives) Deleted Data Recovery System Restore Data Recovery Deleted Texts, Photos, and Contacts Recovery If we cannot recover your data at the store, our advanced data recovery service is the next step. We send the drive to our offsite lab service where advanced tools and software are used to recover data from your damaged or failing hard drive. Recovered data is copied to a new hard drive. Phone and Tablet Data Recovery *Functional* If important files have been deleted or overwritten on your iPhone or Android phone or tablet, they may be recoverable by our certified lab technicians. Your device is sent via secure carrier to our lab which use proprietary tools and software to attempt to recover the data and transfers it onto a new USB flash drive. Some devices require a cloud account to be created as part of the backup and recovery process, so SMS messages, contacts and other data can be restored onto a new device. Both your device and USB flash drive with recovered data are sent back to the store, where we will alert you to come pick them up.   Phone and Tablet Data Recovery *Non-Functional* If your Apple iPhone, iPad, or Android phone or tablet has been damaged and important files have been deleted or overwritten, they may be recoverable by our certified lab technicians. Your device is sent via secure carrier to our lab which use proprietary tools and software to attempt to recover the data and transfers it onto a new USB flash drive. Some devices require a cloud account to be created as part of the backup and recovery process, so SMS messages, contacts and other data can be restored onto a new device. Both your device and USB flash drive with recovered data are sent back to the store, where we will alert you to come pick them up. RAID NAS Data Recovery If you’ve experienced a drive failure or data corruption in your RAID array or Network Attached Storage (NAS) device, our advanced data recovery service can be used to access the data on the drives and recover it. The drives are sent via secure carrier to our lab which use proprietary tools and software to attempt to recover the data on the failed drive, then rebuild the array. This two-step process can potentially recover data on a variety of different RAID array setups (0, 1, 5, 6, 10) and is far more successful at recovering data than many of the standard data recovery tools included with the RAID array solution. In addition, if the RAID controller is faulty, many of the tools won’t work, as they cannot access the drives anymore. Whether the drive has physical damage, read/write head damage, bad sectors, or the drive controller has failed, our RAID data recovery service can recover the data and rebuild the RAID array for you. Our NAS data recovery services are available for a wide range of devices including Synology, Buffalo TeraStation, QNAP, WD My Cloud, Seagate, Iomega, Asustor, Netgear ReadyNAS, Zyxel, and many others. Flash Drive Physical Recovery If your USB flash drive, SD or Micro SD card shows as device not recognized, has water damage, or important files have been deleted or overwritten, they may be recoverable by our certified lab technicians. The USB flash drive or SD card is sent via secure mail to our lab where they use specialized tools and software to attempt to recover the data from the flash memory and transfer it onto a new USB flash drive or SD or micro SD card. Both the damaged and replacement devices are sent via secure mail back to the store, where we will alert you to come pick them up. Hard Drive Recovery < 1 TB Recover data from your failing or damaged hard drive with our advanced data recovery service. Some data recovery problems we can assist with include: Dropped Hard Drive Data Recovery Read / Write Heads Failure Hard Drive Not Detected Power Loss / Surge Data Recovery Beeping Hard Drive Data Recovery Scratched Platter Data Recovery Corrupted Data Recovery Accidental Reformat Data Recovery Clicking Hard Drive Data Recovery USB Device Not Recognized (for external hard drives) Smoking Hard Drive Recovery Hard Drive Motor Failure Deleted Data Recovery System Restore Data Recovery Deleted Texts, Photos, and Contacts Recovery Water-Damaged Phone Recovery If we cannot recover your data at the store, our advanced data recovery service is the next step. We send the drive to our offsite lab service where advanced tools and software are used to recover data from your damaged or failing hard drive. Recovered data is copied to a new hard drive, then sent back to the Micro Center store, where we will install the new drive into your computer to get you back up and running as quickly as possible. Hard Drive Recovery - 1-3TB-  Recover data from your failing or damaged hard drive with our advanced data recovery service. Some data recovery problems we can assist with include: Dropped Hard Drive Data Recovery Read / Write Heads Failure Hard Drive Not Detected Power Loss / Surge Data Recovery Beeping Hard Drive Data Recovery Scratched Platter Data Recovery Corrupted Data Recovery Accidental Reformat Data Recovery Clicking Hard Drive Data Recovery USB Device Not Recognized (for external hard drives) Smoking Hard Drive Recovery Hard Drive Motor Failure Deleted Data Recovery System Restore Data Recovery Deleted Texts, Photos, and Contacts Recovery Water-Damaged Phone Recovery If we cannot recover your data at the store, our advanced data recovery service is the next step. We send the drive to our offsite lab service where advanced tools and software are used to recover data from your damaged or failing hard drive. Recovered data is copied to a new hard drive, then sent back to the Micro Center store, where we will install the new drive into your computer to get you back up and running as quickly as possible. Hard Drive Recovery > 3TB Recover data from your failing or damaged hard drive with our advanced data recovery service. Some data recovery problems we can assist with include: Dropped Hard Drive Data Recovery Read / Write Heads Failure Hard Drive Not Detected Power Loss / Surge Data Recovery Beeping Hard Drive Data Recovery Scratched Platter Data Recovery Corrupted Data Recovery Accidental Reformat Data Recovery Clicking Hard Drive Data Recovery USB Device Not Recognized (for external hard drives) Smoking Hard Drive Recovery Hard Drive Motor Failure Deleted Data Recovery System Restore Data Recovery Deleted Texts, Photos, and Contacts Recovery Water-Damaged Phone Recovery If we cannot recover your data at the store, our advanced data recovery service is the next step. We send the drive to our offsite lab service where advanced tools and software are used to recover data from your damaged or failing hard drive. Recovered data is copied to a new hard drive, then sent back to the Micro Center store, where we will install the new drive into your computer to get you back up and running as quickly as possible. 0 · Share on TwitterShare on Facebook TSAustinM admin July 2020 edited December 2020 Custom Build Services Tier 1 Custom PC Build Choose Tier 1 service to build an air cooled PC that meets your speed, performance, and storage needs. All you need to do is install the operating system of your choice, and you will be good to go. Tier 1 Computer Parts CPU and CPU fan Motherboard RAM Graphics card SSD or hard disk drive Power supply unit Case Tier 1 also covers the installation of these optional components: additional fans, additional drives, WiFi cards, and video capture cards. Tier 1 Rebuild If you built a custom air cooled PC that is not working as expected, we can help. Our Build Technicians will identify and resolve any issues and rebuild your computer for optimal performance. With our signature fast service, your rebuilt PC will typically be ready within one business day. Tier 1 Components CPU and CPU fan Motherboard RAM Graphics card SSD or hard disk drive Power supply unit Case Tier 1 also covers the installation of these optional components: additional fans, additional drives, WiFi cards, and video capture cards. Tier 2 Custom PC Build Tier 2 is our most popular custom build service. A certified technician will build your air cooled PC with the components you purchase and install your Windows Operating System for you. You will leave the store with a machine that is ready to work. Tier 2 Components CPU and CPU fan Motherboard RAM Graphics card SSD or hard disk drive Power supply unit Case Windows Operating System Hardware drivers Tier 2 also covers the installation of these optional components: additional fans, additional drives, WiFi cards, and video capture cards. Tier 2 Rebuild If you ran into trouble building a custom computer, we can help. Our expert technicians will identify and resolve any issues and have your computer up and running quickly, often within one business day. Tier 2 service also includes installation of Windows and all relevant hardware drivers. Tier 2 Components CPU and CPU fan Motherboard RAM Graphics Card SSD or hard disk drive Power supply unit Case Windows Operating System Hardware drivers Tier 2 also covers the installation of these optional components: additional fan, additional drives, WiFi cards, and video capture cards. Tier 3 Custom PC Build Tier 3 service constructs an all-in-one liquid cooled system for quieter computing. The added cooling boosts performance for faster streaming video, content creation, 3D modeling, and more. Tier 3 Components CPU Motherboard RAM Graphics card SSD or hard disk drive Power supply unit Custom water cooling compatible case Windows Operating System Hardware drivers All-In-One Liquid CPU Cooler Water block(s) Soft tubing Tubing fittings Radiator(s) and fans Tier 3 also covers the installation of these optional components: additional fans, additional drives, WiFi cards, video capture cards. Tier 3 Rebuild If your custom built All-In-One Liquid Cooled PC did not turn out as planned, we can help. Our expert Build Technicians will identify and resolve any issues then rebuild your computer for optimal performance. Tier 3 service also includes installation of Windows and all relevant hardware drivers. In most cases, your custom computer will be ready in just one to two business days. Tier 3 Components CPU Motherboard RAM Graphics card SSD or hard disk drive Power supply unit Custom water cooling compatible case Windows Operating System Hardware drivers All-In-One Liquid CPU Cooler Water block(s) Soft tubing Tubing fittings Radiator(s) and fans Tier 3 also covers the installation of these optional components: additional fans, additional drives, WiFi cards, and video capture cards. Tier 4 Custom PC Build Tier 4 is a custom build of a soft tube liquid cooled computer with up to two water blocks, a single reservoir, and installation of the operating system. This service is for individuals, gamers, businesses, governments, and schools looking for next level soft tube liquid cooled computing. Tier 4 Components CPU Motherboard RAM Graphics card SSD or hard disk drive Power supply unit Custom water cooling compatible case Windows Operating System Hardware drivers Pump Reservoir Water block(s) Soft tubing Tubing fittings Radiator(s) and fans Coolant reservoir Coolant Tier 4 also covers the installation of these optional components: additional fans, additional drives, WiFi cards, video capture cards. Tier 4 Rebuild Building a soft tube liquid cooled computer has its challenges. If your custom PC is not running as it should, we can help. Our expert technicians will identify and resolve any issues then rebuild your computer for optimal performance and a beautiful, one-of-a-kind look. Tier 4 service includes up to two water blocks, a reservoir, and a radiator, plus installation of Windows and all relevant hardware drivers. Tier 4 Components CPU Motherboard RAM Graphics card SSD or hard disk drive Power supply unit Custom water cooling compatible case Windows Operating System Hardware drivers All-In-One Liquid CPU Cooler Water block(s) Soft tubing Tubing fittings Radiator(s) and fans Coolant reservoir Coolant Tier 4 also covers the installation of these optional components: additional fans, additional drives, WiFi cards, video capture cards Tier 5 Custom PC Build It’s time to create your masterpiece. Every Tier 5 is different and built to exceed your expectations. No two builds are alike with our custom, hand bent, hard tubing service. Tier 5 builds include up to two water blocks and a single reservoir. This level is best suited for enthusiast gamers or anyone who wants to build a high performance machine with the looks to match. Tier 5 Components CPU Motherboard RAM Graphics card SSD or hard disk drive Power supply unit Custom water cooling compatible case Windows Operating System Hardware drivers Pump Water block(s) Hard tubing Tubing fittings Radiator(s) and fans Coolant reservoir Coolant Tier 5 also covers the installation of these optional components: additional video card, additional fans, additional drives, WiFi cards, video capture cards. Tier 5 Rebuild Your custom built masterpiece should be everything you want it to be. If it is not quite there, we can help. Our expert Build Technicians will identify and resolve any issues, then rebuild your computer to maximize performance and create a signature look that is uniquely yours. Tier 5 service includes up to two water blocks, a reservoir, and a radiator, plus installation of Windows and all relevant hardware drivers. Tier 5 Components CPU Motherboard RAM Graphics card SSD or hard disk drive Power supply unit Custom water cooling compatible case Windows operating system Hardware drivers Pump Water block(s) Hard tubing Tubing fittings Radiator(s) and fans Coolant reservoir Coolant Tier 5 also covers the installation of these optional components: additional fans, additional drives, WiFi cards, video capture cards. Custom Computer Upgrade Service for adding hardware/components to your build that don't fall into the above custom builds or any other hardware installations.   0 · Share on TwitterShare on Facebook TSAustinM admin July 2020 edited July 2020 Water Cooling Services Water Cooling Add-on  Go beyond the basic build and design the computer you have always wanted. Our technicians can add additional water blocks, tubing, and other cooling components for superior performance and a stunning one-of-a-kind look that makes your custom PC truly yours. Water Cooling Flush Biofilm buildup is almost impossible to remove, and it can affect the performance and longevity of your computer. We recommend flushing your water cooled system every year. It is the perfect opportunity to update your colors and style to give your computer a fresh new look. With this service, a skilled technician will inspect, drain and flush, and clean your water cooling system. They will replace the coolant, perform extensive leak testing, and have your computer back to you quickly. Advanced Water Cooling Flush If it has been a few years since you have flushed your water cooling system, your computer may need extra care to remove damaging biofilm buildup. With this service, a skilled technician will inspect, drain and flush your cooling system, and clean all accessible components by hand. Then they will identify for a replacement any parts that cannot be cleaned, before refilling with the coolant of your choice and performing extensive leak testing. It is the perfect opportunity to update your colors and style to give your computer a fresh new look. After this thorough cleaning, your computer will perform better and quieter, and you can maintain it with a basic annual water cooling flush. 0 · Share on TwitterShare on Facebook CloudEsper ✭ October 2020 edited July 2021 Hi, I just have a quick question: if I want a Tier 1 (re)build service, could I just drop off all my components and case? I might not have all my original packaging for the parts, and the pc is almost complete. 0 · Share on TwitterShare on Facebook LandShark admin October 2020 Hi @CloudEsper! Yes, as long as you have all the required parts to complete your build, we'd be happy to offer the Tier 1 service for you. 1 · Share on TwitterShare on Facebook Scripps ✭ March 2021 I decided to have Micro Center Build my Lilian Li gaming machine ( In stead of buying another Dell computer) and after 4 weeks the computer stop working. I brought the computer back to Micro Center to see if they could fix the issue or tell me to buy new parts. The question is.... how long will they keep the computer before I hear anything. 6 days and no text messages about my computer. Any long time customers with suggestions? I'm willing to buy new parts so I can get my computer back.!!!! 0 · Share on TwitterShare on Facebook LandShark admin March 2021 Hi @Scripps I've replied to your other posts about this issue. Please check your inbox about this, I've emailed you. 0 · Share on TwitterShare on Facebook Averath ✭ February 2 For the custom builds, what is Microcenter's policy if they're unable to verify the inter-compatibility of certain parts and other hardware needs to be purchased? (I.e. a mounting bracket for a CPU cooler). Also, I believe it was mentioned that there may be an additional charge for using parts not from Microcenter. What parts might incur that additional charge? 0 · Share on TwitterShare on Facebook LandShark admin February 3 edited February 3 https://community.microcenter.com/discussion/comment/39746#Comment_39746 I'm not sure that I fully understand your questions, but I'll try to answer them as I understand them. :) Please let me know if I can provide any clarity! For custom builds, if you've purchased a part that is dependent on another part, in most scenarios, we would contact you to let you know about the concern. We'd offer our recommendations to correct the concern. Either to purchase the additional part or to purchase alternative parts that would not require the additional part. I'm not aware of any additional fees or charges that would occur for using parts not purchased with Micro Center. However, we would not cover the part if it malfunctioned beyond our normal support guidelines. 1 · Share on TwitterShare on Facebook Averath ✭ February 3 https://community.microcenter.com/discussion/comment/39793#Comment_39793 That answered my questions, thanks! I couldn't find the section where I thought it said there were additional fees regarding parts purchased outside of Micro Center, so it's likely a misunderstanding on my part. 0 · Share on TwitterShare on Facebook LandShark admin February 3 Glad that helps you! No worries, good questions! 0 · Share on TwitterShare on Facebook glott36 ✭ April 25 edited April 25 I can find no way to contact your service department to ask this question. You really need a phone number for your stores! This is poor customer service. Can your service department repair a Microsoft Surface Dock (the original one, not the Dock 2)? If so, is there a minimum charge? The problem is intermittent failure to recognize an external monitor (plugged into a DisplayPort port) . It's out of warranty (purchased from Amazon in 11/2018). *** Edit *** Was able to chat using Chrome. 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