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Community Article PowerSpec G507 - Green screen crashes — Micro Center PowerSpec G507 - Green screen crashes JonN ✭ July 13 in PowerSpec I received my PowerSpec G507 (AMD Radeon 3600 processor and AMD RX 5700 GPU) desktop on 7/4/20 (actually purchased two).  One of the computers has had problems with the GPU as every once in a while it green screens and then restarts the system.  It has happened 7 times (in a little over 8 days) since I got it. 5 times I was playing a game called Destiny 2 and the other two times was when I brought up Chrome and the AMD Radeon Software.  The other G507 computer did receive a black screen the first day but once we updated the driver to 20.5.1 through the AMD Radeon Software it has been working fine. I have updated to the latest drivers (both 20.5.1 and 20.7.1) through the AMD Radeon Software but after getting four green screens in one day I followed the instructions on the Micro Center website and downloaded the DDU driver remover and removed the driver.  I installed the driver from the Micro Center website for the Radeon 5700 (20.1.3) and it worked great all day yesterday.  I was in game for close to 14 hours without a green screen.  Unfortunately, I had a green screen this morning when I brought up my browser - Chrome.   I have also updated to the latest Motherboard drivers for the ASRock B450M/AC.  I have not overclocked my CPU or GPU since it does not seem stable enough, besides it runs fast just like it is.    I chatted with someone on the Micro Center website and they directed me here.   I have been monitoring the GPU temp using the AMD Radeon software and it seems fine.  Any other suggestions? 0 · Share on FacebookShare on Twitter Comments TSMichaelB admin July 13 JonN said: I received my PowerSpec G507 (AMD Radeon 3600 processor and AMD RX 5700 GPU) desktop on 7/4/20 (actually purchased two).  One of the computers has had problems with the GPU as every once in a while it green screens and then restarts the system.  It has happened 7 times (in a little over 8 days) since I got it. 5 times I was playing a game called Destiny 2 and the other two times was when I brought up Chrome and the AMD Radeon Software.  The other G507 computer did receive a black screen the first day but once we updated the driver to 20.5.1 through the AMD Radeon Software it has been working fine. I have updated to the latest drivers (both 20.5.1 and 20.7.1) through the AMD Radeon Software but after getting four green screens in one day I followed the instructions on the Micro Center website and downloaded the DDU driver remover and removed the driver.  I installed the driver from the Micro Center website for the Radeon 5700 (20.1.3) and it worked great all day yesterday.  I was in game for close to 14 hours without a green screen.  Unfortunately, I had a green screen this morning when I brought up my browser - Chrome.   I have also updated to the latest Motherboard drivers for the ASRock B450M/AC.  I have not overclocked my CPU or GPU since it does not seem stable enough, besides it runs fast just like it is.    I chatted with someone on the Micro Center website and they directed me here.   I have been monitoring the GPU temp using the AMD Radeon software and it seems fine.  Any other suggestions? Welcome to the forum, @JonN, sorry to hear you're having issues with your PowerSpec G507. It's odd that reverting the driver down to 20.1.3 allowed you to use the system for so long without an issue, yet it presented itself again today. During that time, do you recall any updates that may have been performed? Can you double-check the version of the graphics driver to see if it updated? Lastly, I believe the G507 ships with Windows 10 1909. Can you attempt to update it to Windows 10 2004 and see if that helps at all? My initial thoughts is that WDDM (Windows Display Driver Model) might be corrupted, causing the graphics driver to break over time, or simply handling it improperly. Updating to Windows 10 2004 should get you a brand new version of WDDM as well to go with your GPU.  Here is a link to the update: https://go.microsoft.com/fwlink/?LinkID=799445.  If this fails, we may need to perform a clean installation of Windows 10 using the media creation tool: https://www.microsoft.com/en-us/software-download/windows10. This will rule out any OS corruption and other software issues, but I would use it as a last ditch effort as we'd like to try to avoid having to reinstall applications unless absolutely necessary. Let us know the results. 0 · Share on FacebookShare on Twitter JonN ✭ July 13 Thank you for the quick response and welcoming me to the forum.  I checked the AMD Radeon software and the driver is still 20.1.3 and offers to upgrade to 20.7.1.  I did not update anything else after I removed the driver using the DDU driver remover and installed the 20.1.3 driver.  You are correct the G507 ships with Windows 10 1909 but I was not able to upgrade it to Windows 10 2004.  It gave the following:  This PC can't be upgraded to Window 10. Your PC settings aren't supported yet on this version of Window 10.  Microsoft is working to support your settings soon.  No action is needed.  Windows Update will offer this version of Windows 10 automatically when these settings are support. Do I need to perform a clean install like you suggested above? 0 · Share on FacebookShare on Twitter TSMichaelB admin July 13 It's interesting that it gave you that error. A clean installation would be ideal as it would rule out any of the aforementioned corruption issues with WDDM and would rule out software entirely as the culprit. If you do go that route, be mindful that you'll need to reinstall your applications, so a data backup would be recommended if you have the means of doing so. In the meantime, I'll grab a G507 and see if I am presented with the same error when attempting to perform the in-place upgrade. The hardware configuration is definitely compatible with Windows 10 2004. 0 · Share on FacebookShare on Twitter JonN ✭ July 13 I tried to upgrade to Windows 10 2004 a second time and got the same error.  If I do a clean install do I have to download and reinstall the games that I have added or does it just re install windows? 0 · Share on FacebookShare on Twitter TSMichaelB admin July 14 JonN said: I tried to upgrade to Windows 10 2004 a second time and got the same error.  If I do a clean install do I have to download and reinstall the games that I have added or does it just re install windows? Correct, a clean installation will remove anything on the system including your games and personal folders/documents. If you have a means to backup your data to an external drive, I would recommend doing so to save you time from having to redownload everything.  0 · Share on FacebookShare on Twitter JonN ✭ July 14 edited July 14 I will do it today.  What GPU driver should I install 20.1.3 or 20.7.1?  Also the link you gave me to reinstall Windows 10 is Windows 10 Pro or does it go by the key I will use? 0 · Share on FacebookShare on Twitter TSMichaelB admin July 14 I would recommend trying the latest graphics driver as that will have the best optimizations for the newest video games. As for the installation, the tool should automatically determine the version you need during the download. The G507 shipped with Windows 10 Pro, so that should be fine. The Windows 10 license key is embedded in the board firmware so it will automatically activate Windows when a network connection is established after installation, so you shouldn't need to do much more other than download drivers and test your games. 0 · Share on FacebookShare on Twitter JonN ✭ July 14 Sounds good, thank you, I will give it a try. 0 · Share on FacebookShare on Twitter JonN ✭ July 14 I was able to do a clean install of Windows 10 Pro and it even installed 2004 like you wanted.  Not sure why it would not upgrade to it before though.  I believe I installed all the drivers for the Asrock motherboard and the Radeon RX 5700 gpu but the Device Manager is showing under Other devices - PIC Device (2) and PCI Encryption/Decryption Controller (1) with a ! next to it.  Not sure if I have given you enough information but what driver am I missing? 0 · Share on FacebookShare on Twitter TSMichaelB admin July 15 JonN said: I was able to do a clean install of Windows 10 Pro and it even installed 2004 like you wanted.  Not sure why it would not upgrade to it before though.  I believe I installed all the drivers for the Asrock motherboard and the Radeon RX 5700 gpu but the Device Manager is showing under Other devices - PIC Device (2) and PCI Encryption/Decryption Controller (1) with a ! next to it.  Not sure if I have given you enough information but what driver am I missing? Sounds like it's missing a piece of the chipset driver. Give this a shot: https://drivers.amd.com/drivers/amd_chipset_software_2.04.28.626.exe. This will get you the latest AMD B450 chipset drivers which should include the PCIe subdomain controller. 0 · Share on FacebookShare on Twitter JonN ✭ July 15 That was it, thank you. 0 · Share on FacebookShare on Twitter TSMichaelB admin July 15 Awesome! Let us know if you still experience the green screen issue. We'll do whatever we can to help get to the bottom of it. 1 · Share on FacebookShare on Twitter JonN ✭ July 15 Unfortunately it just green screen again and the system restarted.  I was playing Destiny 2 and used alt tab and brought up File Explorer and the green screen happened.  It was working fine until right now.  I have the latest Radeon RX 5700 drivers per the software which is 20.7.2.   What should I do now? 0 · Share on FacebookShare on Twitter TSMichaelB admin July 16 Hmm, let's check your AMD settings to see if anything stands out. Can you attach a picture of the following graphics settings page? You can reach this by right clicking your desktop, selecting AMD Radeon Software, then click the gear icon, followed by Graphics. 0 · Share on FacebookShare on Twitter JonN ✭ July 16 0 · Share on FacebookShare on Twitter JonN ✭ July 16 edited July 16 It should be the default settings as I have not made any changes except for changing it to Gaming. 0 · Share on FacebookShare on Twitter TSMikeW admin July 16 Could you open programs and features (appwiz.cpl from run) and show us a screenshot of the programs you have installed? 0 · Share on FacebookShare on Twitter JonN ✭ July 16 Here is what I have installed.  0 · Share on FacebookShare on Twitter TSMikeW admin July 16 Nothing there that's likely to be a culprit here. Lets try something different. First, lets run DDU again. Make sure to select the option to disable automatic driver updates, so that it doesn't install a driver. After you reboot. I would like you to download the AMD drivers. Extract the package with 7zip then we'll do a manual update from Device Manager. Update driver software on the "Microsoft Basic Display Adapter" then choose the option to browse, and direct it to the extracted folder. Let it find a driver only and not install Radeon package, and we'll see if the issue persists. This should tell us whether it's an issue with the GPU itself, or if it's an issue with a profile that's being applied to the card. 0 · Share on FacebookShare on Twitter JonN ✭ July 16 Alright I have installed the AMD Radeon RX 5700 driver only through Device manager without the AMD Software.  I will let you know how it goes.  If it turns out it is a GPU issue am I able to RMA the GPU only or do I have to send in the entire desktop?  I am hoping the GPU only as it would take me only a minute to install and I would not have to wait days/weeks to get the computer sent to only install a new GPU and ship it back.  Also if this works fine now aren't I losing out on free sync and maybe something else without the software installed?  Thanks again for all your help. 0 · Share on FacebookShare on Twitter JonN ✭ July 17 I had another green screen / restart just now.  I will start the RMA process.  Thank you for all your help. 0 · Share on FacebookShare on Twitter JayM ✭ August 21 I am having the same issue with my PowreSpec G358 (i7-10700 & AMD Radeon RX 5700XT). 0 · Share on FacebookShare on Twitter Ian admin August 21 JayM said: I am having the same issue with my PowreSpec G358 (i7-10700 & AMD Radeon RX 5700XT). Greetings, have you tried any of the troubleshooting steps in this thread? If not, I would start by doing a clean install with DDU of your graphics drivers. We have a step by step guide for that process at https://community.microcenter.com/discussion/2858/how-to-roll-back-or-clean-install-video-card-drivers-in-windows-10#latest  0 · Share on FacebookShare on Twitter M123 ✭ November 23 Also running into a similar issue with the powerspec G507 0 · Share on FacebookShare on Twitter M123 ✭ November 24 update: I did a clean install with DDU and updated Windows 10 which seems to have fixed the problem for now 0 · Share on FacebookShare on Twitter LandShark admin November 24 Glad to hear that your issue has been resolved for now. Keep us posted! 0 · Share on FacebookShare on Twitter Leave a Comment BoldItalicStrikethroughOrdered listUnordered list Format Heading 1Heading 2 QuoteCodeSpoiler Emoji Url Image Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights Drop image/file Home • PowerSpecComment As ... Community Article BYOPC - Work Bar Area (Concept Idea) — Micro Center BYOPC - Work Bar Area (Concept Idea) Ravenous26 ✭ November 19 in Sales With the surge of water cooling, new products, and (new)users building new systems I was thinking how cool it would be if there was a small area for shoppers, to after purchasing their parts have a small lab/work area with basic tools for them to start their build there before even leaving. More so if basic water cooling supplies were there (ie heat gun, leak tester). Being there at the facility would help new users with basic questions they may have from experts and drive the hobby of system building. The concept would open up a unique window of encouraging same day shopping. No matter how good someone designs their system it almost seems like something is forgotten, cable here, a bit more tubing, a fitting or two, a bracket? How many of those sales are then lost to newegg, ek, or amazon because the customer does not want to make another drive out (sometimes 30-90 miles)? Or better yet as they are building an idea strikes and while they are already there building, it is easy enough for them to buy what they need and continue to work. Stock the area with purchasable food and drinks as well as a staff member eager to help with the basics of properly installing a cpu to going over XMP profiles, the member that was in and out in 20 minutes is now there for hours (learning and well more then likely more money spent) 0 · Share on FacebookShare on Twitter Comments LandShark admin November 20 Great idea @Ravenous26. Pre-COVID we used to offer in-store clinics that would teach things like Build Your Own basics or Introduction to Windows 10 and other various classes. It's possible that something like your idea may not have been considered before. I'd be glad to pass along the concept to our leadership at our corporate office! Thanks for sharing! 0 · Share on FacebookShare on Twitter Ravenous26 ✭ November 25 edited November 25 Appreciate it LandShark, it is why I posted it. Before getting into IT I spent 14 years in retail. I really think there is an solid business opportunity for a "WorkCenter Bar" for customers if done right to drive not only the hobby but more potential sales. I will say while covid will not make it possible today, however plenty of time to plan out, brainstorm, and concept some basic ideas. Have done countless builds and over the last 7 years several watercooling systems. Would admit it would be awesome to have a BYOB lounge area to work in (as well I always seem to find myself making 2-4 trips before breaking down and ordering online as what not as my ideas and plan I drafted out changes as I am working or forget something silly (or worse yet in a hurry not pay attention and accidentally grab the wrong size of this or that). Between tools, maybe basic components that can be temporarily checked out such as cpu's for bios upgrades (for users confident in doing that themselves),  things like radiators and such that can be checked out/borrowed to see how fitting and spacing would be like for a finished project before the shopping, vertical gpu brackets again to see how things would fit before finalizing! 0 · Share on FacebookShare on Twitter Sign In or Register to comment. Community Article Search — Micro Center Title Author Category (All) Micro Center     Announcements, News & Launches     PC Build Guides     Reviews & Buying Guides The Community Hangout     New Members     Your Completed Builds     Off Topic Customer Support Questions     Customer Service Questions     Sales     Technical Support Questions     Technical Support Articles         Windows         ESET         PowerSpec         Inland         MAINGEAR         Tenda         WinBook         Networking PC Parts and Build-Your-Own PC     Help Choosing Parts     Cases and Cooling     CPU's, Memory and Motherboards     Graphics Cards     Power Supplies     Monitors and Displays     Peripherals Software     Apple     Windows PC Enthusiasts     Business and Work From Home     Content Creators     Gamers Makers     3D Printing     Hobby Boards & Projects     Retro Arcade/Gaming search subcategories search archived Tags What to search Discussions Comments Questions Answers Polls Ideas Articles Date within 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 year of Examples: Monday, today, last week, Mar 26, 3/26/04 Search Search Need Emailed receipt Discussion by Suavetinez · November 19 · Home › Customer Service Questions Hello I bought some monitors, power supply, and ram sticks earlier today 11/18/2020. I unfortunately lost my receipt and would like an emailed one if possible. 3 results Warranty BYO PC return Discussion by Bpaterson · November 19 · Home › Customer Service Questions I bought a PC 1 year ago, and it's not running well nowadays and I built it under the "Build Your Own PC" bundle which I believe has a 2 yr warranty. Can I get a replacement pre-built PC due to my problems after only a year of use if I bring my PC in, and can I keep my drives? 5 results Need Help Choosing Parts Discussion by yvan · November 19 · Home › Help Choosing Parts I put this parts list together and am looking for some advice. I want to know if with all this the pc will work well for me by the way I already have the graphics card https://www.microcenter.com/site/content/custom-pc-builder.aspx?load=3a34dec7-ae26-4d98-8e94-245d2f9318fd 5 results never mind Discussion by J_Alan_F · November 19 · Home › Customer Service Questions Never mind. Deleted 2 results Cancel an Online Order Discussion by resmerc · November 19 · Home › Customer Service Questions I placed an online order today for my employer, then found out later the products weren't available to ship for over a week. I've been asked to cancel the order. How do I go about doing that? Thanks! Lauren 3 results Need Help Choosing Parts Discussion by Clink · November 19 · Home › Help Choosing Parts I put this parts list together and am looking for some advice. I would like to be able to see as much eye candy , including Ray Tracing when possible, as possible even if it hurts the frame rate a little. Games such as Cities skylines, Flight Sim, RD2, Division 2, and Cyberpunk will be my games of choice. If possible will… 6 results Need Help Choosing Parts for a PC I built for Mom Discussion by ninjadog358 · November 19 · Home › Help Choosing Parts I put this parts list together and am looking for some advice. This build is for my mom, who is a very casual PC user. Mainly watches youtube and browses the web. This PC is a bit overkill and I would have chosen the ryzen 2600 CPU but I guess it is discontinued? Anyways, check it out!… 2 results BYOPC - Work Bar Area (Concept Idea) Discussion by Ravenous26 · November 19 · Home › Sales With the surge of water cooling, new products, and (new)users building new systems I was thinking how cool it would be if there was a small area for shoppers, to after purchasing their parts have a small lab/work area with basic tools for them to start their build there before even leaving. More so if basic water cooling… 2 results Low frames on games after upgrading processor motherboard and ram Discussion by younonick · November 19 · Home › Technical Support Questions I have a B550 pro4 a Ryzen 5 3600 and a Radeon Rx580 with 3200mhz 32gb Balistix RAM... i just bought everything new except my gpu and now im getting 20-30 fps in games like COD when before i was getting 50-70 fps. I have updated all drivers and did a bios update and activated XMP mode for my ram and i still cant get over… 3 results touchpad has a mind of its own Discussion by ALJBSJ · November 19 · Home › Technical Support Questions I have an Asus Elitebook Zenbook Flip that's about 2 years old, and a few months ago the touchpad started to have a mind of its own and click on things on the desktop. It's mainly along the left side of the screen - going to the upper left and taking me to the first URL browser window I have open. Or it goes the lower left… 4 results >1000 results «1234567…100» Community Article Recent Discussions — Micro Center Recent Discussions   «1234567…100» Go New Discussion New Discussion Ask a Question Expand for more options. Discussion List Any options available to me? 13 views 1 comment 0 points Most recent by LandShark November 25 Customer Service Questions Any options available? 40 views 1 comment 0 points Most recent by LandShark November 25 Sales Every time I try to place my order it gives me the same error 16 views 1 comment 0 points Most recent by LandShark November 25 Customer Service Questions 3600 stock 13 views 1 comment 0 points Most recent by LandShark November 25 CPU's, Memory and Motherboards Need All in One printer that will work with an Asus Chromebox. 8 views 1 comment 0 points Most recent by LandShark November 25 Sales Need Help Choosing Parts 17 views 1 comment 0 points Most recent by LandShark November 25 Help Choosing Parts BYOPC - Work Bar Area (Concept Idea) 26 views 2 comments 0 points Most recent by Ravenous26 November 25 Sales Easy-to-use SmartTV 7 views 1 comment 0 points Most recent by LandShark November 25 New Members graphics card 28 views 1 comment 0 points Most recent by TS_JosephF November 25 Customer Service Questions Cancel order Accepted Answer 27 views 4 comments 0 points Most recent by Ryuk340 November 25 Customer Service Questions Is my motherboard RTX-ready? 25 views 3 comments 0 points Most recent by TS_JosephF November 25 Customer Service Questions outside parts 19 views 1 comment 0 points Most recent by TS_JosephF November 25 Customer Service Questions parts 21 views 1 comment 0 points Most recent by TS_JosephF November 25 Customer Service Questions Temporarily Closed For Deep Cleaning Sharronville? 18 views 1 comment 0 points Most recent by TS_JosephF November 25 Customer Service Questions Online Order 69 views 5 comments 0 points Most recent by TS_JosephF November 24 Customer Service Questions Do you add RAM to the 27" Apple iMac? Answered 10 views 1 comment 0 points Most recent by LandShark November 24 Apple Ryzen CPU Not Operating as Intended? 20 views 1 comment 0 points Most recent by LandShark November 24 Technical Support Questions Powerspec 850 W Gold loud whine 12 views 4 comments 0 points Most recent by Mechrothatcher November 24 Power Supplies Need Drive Password 9 views 1 comment 0 points Most recent by LandShark November 24 Technical Support Questions If I reserve something, will it get any discounts that may show up later before I pay? 28 views 3 comments 0 points Most recent by LandShark November 24 Customer Service Questions AIB cards on the 25th? 400 views 8 comments 0 points Most recent by TS_JosephF November 24 Sales Order Cancellation 18 views 2 comments 0 points Most recent by WalkerTM November 24 Customer Service Questions Powerspec B245 keeps locking up when idle 9 views 1 comment 0 points Most recent by LandShark November 24 Technical Support Questions Very slow performance on new Inland Performance 2TB SSD 3D NAND M.2 2280 PCIe NVMe 4.0 x4 162 views 5 comments 0 points Most recent by LandShark November 24 Inland My son picked out his own parts. 29 views 1 comment 0 points Most recent by LandShark November 24 Your Completed Builds PowerSpec G507 - Green screen crashes 374 views 26 comments 0 points Most recent by LandShark November 24 PowerSpec Old Warhorse - Do I remember how to build? 15 views 3 comments 0 points Most recent by LandShark November 24 Help Choosing Parts No box return 20 views 1 comment 0 points Most recent by LandShark November 24 Customer Service Questions   «1234567…100» Go New Discussion New Discussion Ask a Question Expand for more options. Community Article Search — Micro Center Title Author Category (All) Micro Center     Announcements, News & Launches     PC Build Guides     Reviews & Buying Guides The Community Hangout     New Members     Your Completed Builds     Off Topic Customer Support Questions     Customer Service Questions     Sales     Technical Support Questions     Technical Support Articles         Windows         ESET         PowerSpec         Inland         MAINGEAR         Tenda         WinBook         Networking PC Parts and Build-Your-Own PC     Help Choosing Parts     Cases and Cooling     CPU's, Memory and Motherboards     Graphics Cards     Power Supplies     Monitors and Displays     Peripherals Software     Apple     Windows PC Enthusiasts     Business and Work From Home     Content Creators     Gamers Makers     3D Printing     Hobby Boards & Projects     Retro Arcade/Gaming search subcategories search archived Tags What to search Discussions Comments Questions Answers Polls Ideas Articles Date within 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 year of Examples: Monday, today, last week, Mar 26, 3/26/04 Search Search Re: PowerSpec G507 - Green screen crashes Comment by M123 · November 24 · Home › Technical Support Articles › PowerSpec update: I did a clean install with DDU and updated Windows 10 which seems to have fixed the problem for now 25 results Re: Cancel an online order Comment by LandShark · November 24 · Home › Customer Service Questions Hi @Obie_One Consider your order canceled! Thank you. 4 results Re: Dell XPS 9500 vs. Precision 5540 for 3D CAD and Rendering Answer by LandShark · November 24 · Home › Sales Most of the tasks that you mentioned are going to be GPU focused. The NVIDIA Quadro T1000 is more set for professional workloads, however, both GPUs have 4GB of memory but the 5540 has more RAM and more SSD capacity. Since the GPUs are so similar, I'd recommend going with the other spec that you think you need. Personal… 2 results Re: About MC Custom PC Builder Tier 5 Answer by LandShark · November 24 · Home › Customer Service Questions Hello, please expect an email from me regarding your build! 2 results Re: No box return Answer by LandShark · November 24 · Home › Customer Service Questions Typically we can accept RAM returned without a box. However, it is subject to manager approval and will need to be reviewed in-store before we can be 100% certain we can accept it. I'd recommend bringing it into the store so that we can take a look! 2 results Re: Cancelling an order Comment by LandShark · November 24 · Home › Customer Service Questions Hello @Obie_One I've responded to your other comment as well. Please consider it canceled! 2 results Re: Lian Li O11D Mini Comment by LandShark · November 24 · Home › Sales I would imagine we will carry this case! Currently, it has not been released, but I'm seeing 12/11/20 as the release date on other forums. I'd expect to have it close to its release date, but I've heard nothing from our buyer just yet. 2 results Re: Best way to hunt for a 5600x Comment by LandShark · November 24 · Home › Sales Hello. At this time vouchers are handed out to those who are present at the store when we have stock available. There is no pre-order system available for these cards at this time.Thank you! 2 results Re: No box return Comment by LandShark · November 24 · Home › Customer Service Questions Typically we can accept RAM returned without a box. However, it is subject to manager approval and will need to be reviewed in-store before we can be 100% certain we can accept it. I'd recommend bringing it into the store so that we can take a look! 2 results Re: Powerspec 850 W Gold loud whine Comment by LandShark · November 24 · Home › Power Supplies If you have the receipt that would be helpful, however, it is not required. 5 results >1000 results «1234567…100» Community Article Geisha - Micro Center Build — Micro Center Geisha - Micro Center Build System admin September 9 edited September 9 in Your Completed Builds Geisha - Micro Center Build This was my first gaming pc! I built it on a whim because I was tired of in-game lag and friends complaining about my unreliability when I was playing on a Mac. Originally, I was just going to buy one but decided two-day shipping was two days too Read the full story here 1 · Share on FacebookShare on Twitter Comments LandShark admin September 9 This is amazing! The little figurine really pulls the concept together! You should post it in our Streaming Must have contest https://community.microcenter.com/discussion/4484/streaming-must-haves-contest-enter-for-your-chance-to-win-a-200-gift-card 0 · Share on FacebookShare on Twitter Enamelized Va ✭ September 9 Congratulations on your first build!!! It looks really good and clean. The geisha figure is a nice touch and can easily be seen against the white. Thanks for sharing 0 · Share on FacebookShare on Twitter Sign In or Register to comment. Community Article Difference between 8 core and 10 core — Micro Center Difference between 8 core and 10 core Geo ✭ November 8 in Help Choosing Parts I love technology but don't really have any one in my life who has in depth knowledge of things, so I don't know some times if a sale is worth it or if i should just get a better part. What is the difference between and 8 core and 10 core processor? Is it substantial enough that I should just get a 10 core? 0 · Share on FacebookShare on Twitter Comments LandShark admin November 9 Hey @Geo CPU cores are individual nodes of a CPU that allow it to process tasks. So, more cores = more multitasking. Here's a Techquickie video that does a great job explaining the difference : How Do CPUs Use Multiple Cores? The video is growing a bit outdated at this point but the base concept holds true. Modern titles have made improvements to take advantage of more CPU cores and threads. I'd also recommend checking out our How to Choose Your Parts Processor Guide for our recommendation on what CPU to buy! 0 · Share on FacebookShare on Twitter Sign In or Register to comment. Community Article Search — Micro Center Title Author Category (All) Micro Center     Announcements, News & Launches     PC Build Guides     Reviews & Buying Guides The Community Hangout     New Members     Your Completed Builds     Off Topic Customer Support Questions     Customer Service Questions     Sales     Technical Support Questions     Technical Support Articles         Windows         ESET         PowerSpec         Inland         MAINGEAR         Tenda         WinBook         Networking PC Parts and Build-Your-Own PC     Help Choosing Parts     Cases and Cooling     CPU's, Memory and Motherboards     Graphics Cards     Power Supplies     Monitors and Displays     Peripherals Software     Apple     Windows PC Enthusiasts     Business and Work From Home     Content Creators     Gamers Makers     3D Printing     Hobby Boards & Projects     Retro Arcade/Gaming search subcategories search archived Tags What to search Discussions Comments Questions Answers Polls Ideas Articles Date within 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 year of Examples: Monday, today, last week, Mar 26, 3/26/04 Search Search Re: Will MC offer extended holiday returns this year? Comment by LandShark · November 20 · Home › Customer Service Questions Yes, our holiday returns extension would apply to motherboards. * All products purchased between 11/02/20 - 12/24/20 will be eligible for return until 1/15/21 * * Exception: Microsoft has imposed a strict 15 day return policy on all Microsoft Surface tablets and laptops. This also applies to unopened units. 6 results Re: Missing Nvidia Game bundle with purchase of 3080 Comment by TSPhillipT · November 21 · Home › Customer Service Questions Hello @Jodrey Thank you for posting on the Micro Center Community! You should be receiving an email from me regarding this issue. 4 results Re: Light gaming and video editing Answer by TSPhillipT · November 21 · Home › Help Choosing Parts Hello @JeromeHobbit Thank you for posting on the Micro Center community! Taking a look at what your idea is, it looks like a solid budget build! I don't think there is anything missing from what besides peripherals which sounds like you have. This is definitely a lowish grade setup that becomes a mid grade setup with the… 3 results Re: AIB cards on the 25th? Comment by Neoson · November 21 · Home › Sales Thank you!  9 results Re: Any news on the new ASUS Rog Crosshair VIII Dark Hero Motherboard? Comment by jchamlin · November 23 · Home › CPU's, Memory and Motherboards https://www.microcenter.com/product/631349/asus-x570-rog-crosshair-viii-dark-hero-amd-am4-atx-motherboard 22 results Re: Lian Li Lancool II Mesh Comment by LandShark · November 23 · Home › Sales I'm sorry to hear about your experience @psyspy! Please expect an email from me, as I'd like to get a bit more information regarding this concern.  28 results Re: AMD Radeon RX 6000 Series - In-store Availability? Comment by LandShark · November 24 · Home › Sales I have not been informed of what cards we'll be receiving. For previous launches, we haven't known until the morning of the launch. 11 results Re: will it perform? Comment by Pantone376 · November 24 · Home › Help Choosing Parts O wow thank you so much! 3 results Re: PowerSpec G507 - Green screen crashes Comment by M123 · November 24 · Home › Technical Support Articles › PowerSpec update: I did a clean install with DDU and updated Windows 10 which seems to have fixed the problem for now 25 results Re: Cancel an online order Comment by LandShark · November 24 · Home › Customer Service Questions Hi @Obie_One Consider your order canceled! Thank you. 4 results >1000 results «1234567…100» Community Article Colonial Craigslist Sleeper - Micro Center Build — Micro Center Colonial Craigslist Sleeper - Micro Center Build System admin July 9 edited July 9 in Your Completed Builds Colonial Craigslist Sleeper - Micro Center Build My friend stumbled upon the case (some old Dell we think) at his work in a pile of scrap, the thing was covered in dust and oil it was a perfect candidate for what we always had in mind to build a scrapyard/craigslist sleeper with older budget parts and Read the full story here 1 · Share on FacebookShare on Twitter Comments LandShark admin July 9 I love sleepers like this. I think you might be right, maybe Dell or Compaq? Natural patina like that is so hard to fake unless it's had real use over time. Your water cooling loop looks so sick! Especially with the UV/Black-light tones. 0 · Share on FacebookShare on Twitter TSTonyV admin July 9 I love these! The idea of a sleeper PC is always something I've played around with in my head, since I love the concept of sleeper cars as well.  People thinking the 2700k is a high end part is pretty funny though. Perhaps they're thinking of the Ryzen 7 2700x? Granted, the 2700k is still serviceable even now.  1 · Share on FacebookShare on Twitter Sign In or Register to comment. Community Article How to write a review for a product — Micro Center How to write a review for a product BlazerBuddy ✭ October 6 edited October 6 in Customer Service Questions For the Microcenter  sweepstakes event this month, it says you have to write a review for a product and you will be entered, does that mean if your write multiple reviews you would have more chances?? Also, how do you write review?? I went to a Microcenter item I bought on the website, and I can’t seem to find the “write a review button”. Only read other people’s reviews, I am signed in. 0 · Share on FacebookShare on Twitter Comments TSTonyV admin October 13 On the review section on the product page there should be a little green button that says "Review this product." I don't believe more reviews means more chances, as that could potentially lead to people abusing the system a bit and we typically only do one-entry-per-person for these contests. I'll tag @LandShark for clarification just to be safe though.  0 · Share on FacebookShare on Twitter BlazerBuddy ✭ October 14 TSTonyV said: On the review section on the product page there should be a little green button that says "Review this product." I don't believe more reviews means more chances, as that could potentially lead to people abusing the system a bit and we typically only do one-entry-per-person for these contests. I'll tag @LandShark for clarification just to be safe though.  Okay, Thank You. I was reading the rules and may have glimpsed over something that said more reviews more chances. Let me check. 0 · Share on FacebookShare on Twitter Sign In or Register to comment. Community Article How to manually open the ESET Banking & Payment Protection secured browser — Micro Center How to manually open the ESET Banking & Payment Protection secured browser Ian admin April 28 edited July 28 in ESET Do you have ESET Internet Security or Smart Security Premium and wish to make sure your online shopping or banking is protected? You can easily open up the secured Banking & Payment protection browser, a feature of ESET that will help keep you safe online for these websites. Banking & Payment protection is an additional layer of protection designed to protect your financial data during online transactions. 1. To begin, open the ESET Security software found on your PC. To do this there are two easy ways to get the program open on your PC:  Method 1: Click the Start icon, typically found at the lower left corner of the screen, and look for ESET from the list of applications and select it. Then select ESET Security.  Method 2: Go to the hidden icons menu typically found on the lower right hand corner of the Windows taskbar and click on the ESET icon. 2. From the ESET main program window that opens on your PC, click Tools from the menu on the left. 3.   Click on Banking & Payment protection from the Tools screen.   4.   A new window will appear. The ESET Banking & Payment protection secured browser will open with a green border surrounding it.   5.   Enter in a website URL of a bank or financial website and the green border will remain indicating it is still within the secured browser. Related Articles: How to Clear the Update Cache in ESET How to add a website to ESET Banking & Payment Protection How to set up and use ESET Anti-Theft 0 · Share on FacebookShare on Twitter Sign In or Register to comment. Community Article LED Lights Stopped Working — Micro Center LED Lights Stopped Working Liirrili ✭ March 29 in Technical Support Questions I bought this computer a few weeks ago, https://www.microcenter.com/product/610246/cyberpowerpc-gamer-supreme-liquid-cool-gaming-computer It has worked perfectly until today.  The very bottom LED fan is still normal but the other three and the lights on the cooler are only showing red/orange and green. Earlier it resolved after pushing the button on top to change the colors but now it will only show those few colors no matter what I do.  The only way I know of to change the colors is with the button on the top of the tower.  The computer has not been moved since I set it up so I don't think anything could have come loose.  I am not knowledgeable enough to go poking around without some guidance so any suggestions or possible solutions would be greatly appreciated.  Thanks 0 · Share on FacebookShare on Twitter Comments TSMichaelB admin April 2 Liirrili said: I bought this computer a few weeks ago, https://www.microcenter.com/product/610246/cyberpowerpc-gamer-supreme-liquid-cool-gaming-computer It has worked perfectly until today.  The very bottom LED fan is still normal but the other three and the lights on the cooler are only showing red/orange and green. Earlier it resolved after pushing the button on top to change the colors but now it will only show those few colors no matter what I do.  The only way I know of to change the colors is with the button on the top of the tower.  The computer has not been moved since I set it up so I don't think anything could have come loose.  I am not knowledgeable enough to go poking around without some guidance so any suggestions or possible solutions would be greatly appreciated.  Thanks Welcome to the forum, Liirrili. I am sorry to hear you are having issues with your CyberPowerPC's RGB LED's. In these configurations, it's typical for the fans to be plugged into either an RGB controller or a daisy chain splitter and connected to either the motherboard, or a third party controller. Since you are able to control the LED's with the press of a button on the chassis, I believe they are using a controller or splitter and plugging into a daughterboard of some kind on the chassis, perhaps behind the rear motherboard tray. Your description of the issue leads me to believe that the RGB connector isn't fully seated, or the controllers pin that is designated for the blue hues of color is defective. Since you can access the red and green color spectrum, I would start by tracing the RGB cables from the fans to their destination, making sure each is firmly seated to their respective connectors and tracing their connections to the source of the RGB controller, making sure once again that everything is firmly seated. If you would like to remove the side panel and provide pictures, we can try to offer additional assistance as to where they may be located. If you are not comfortable doing so, our service team can assist in-store. Lastly, if you would like to utilize your warranty through CyberPowerPC, you certainly have the ability to do so, however I would recommend the other options first as an RMA may take the longest for a resolution.  Please let us know how you'd like to proceed, and we'll do our best to assist from there! 0 · Share on FacebookShare on Twitter Sign In or Register to comment. Community Article Do you repair HP Printer Printheads? — Micro Center Do you repair HP Printer Printheads? Green ✭ September 9 in Customer Service Questions I need my printer repaired 0 · Share on FacebookShare on Twitter Comments TSTonyV admin September 9 We cannot repair printers unfortunately. If it's still under warranty you may be able to contact HP about it though.  0 · Share on FacebookShare on Twitter Sign In or Register to comment. Community Article New Razer Blade 15 is Hot! — Micro Center New Razer Blade 15 is Hot! Dulfite ✭ August 29 in Technical Support Questions I love the computer except for the temperature. When I play a game on it, the thing reaches insane temperatures. I don't want my parts to be damaged from heat (it gets to around 100 degrees when gaming) or my lap to catch on fire. I have used it both on my lap pad as well as over a Targus cooling pad (AWE61) and it heats up regardless. I've read online what various people have done, from Throttlestop, to getting a better fan pad (with 5 fans instead of the two I have on mine), to simply getting a stand to prop it up and allow better airflow. Please give me your solutions, thanks! 0 · Share on FacebookShare on Twitter Comments TSPhillipT admin August 29 Hello @Dulfite Unfortunately, this is just how gaming laptops are, especially the more expensive ones.  You are putting in very good and strong parts inside a very small space.  There are some solutions that other manufacturers are exploring when it comes to cooling gaming laptops however current prototypes are a bit off.   My current favorite solution to this is the new ASUS ProArt and ASUS Mothership (not released).  The ProArt is a studio laptop however it is based off the Mothership.  The concept is that all the hardware and cooling are on the lid so that it is facing the air and not facing the desk.   My recommendations for mitigating heat from the laptop 1.) Lower the ambient temperature in the room if possible 2.) Use a stand or cooling pad to allow a lot of extra space for air intake from the bottom of the laptop 3.) Underclocking the processor/GPU.  This will lower performance but will also lower the heat 4.) Avoid using it on your lap   0 · Share on FacebookShare on Twitter Dulfite ✭ August 29 edited August 29 TSPhillipT said: Hello @Dulfite Unfortunately, this is just how gaming laptops are, especially the more expensive ones.  You are putting in very good and strong parts inside a very small space.  There are some solutions that other manufacturers are exploring when it comes to cooling gaming laptops however current prototypes are a bit off.   My current favorite solution to this is the new ASUS ProArt and ASUS Mothership (not released).  The ProArt is a studio laptop however it is based off the Mothership.  The concept is that all the hardware and cooling are on the lid so that it is facing the air and not facing the desk.   My recommendations for mitigating heat from the laptop 1.) Lower the ambient temperature in the room if possible 2.) Use a stand or cooling pad to allow a lot of extra space for air intake from the bottom of the laptop 3.) Underclocking the processor/GPU.  This will lower performance but will also lower the heat 4.) Avoid using it on your lap   @TSPhillipT Thanks for the advice! Regarding your points: 1) Room temperature is generally set at 75, sometimes 73, I'm a married man and can't really get away with anything cooler than that. What is the optimal temperature recommended? Would a ceiling fan directly over me and the laptop more so impact this positively? 2) As I mentioned, I have a cooling bad and a separate Targus cooling fan that goes under the laptop. When I put the laptop directly on either of those it still runs hot. That fan pad worked wonders on my Acer (which uses a gtx950m), but it isn't helping with this computer. Is there a recommended cooling pad/fan that works best? I tried propping up the computer with something in order to allow more airflow, but that did nothing to resolve the heat when I was playing a game. 3) How do you do this? With Throttlestop? 4) I only use it directly on my lap when I'm doing non gaming things, but there is absolutely no heat problem during those times so far. 0 · Share on FacebookShare on Twitter TSTonyV admin August 29 I'm pretty sure the 10th gen Intel CPUs should be throttling at 90C so if you're hitting 100 then something is probably wrong. If the cooling pad isn't helping you at all, then there's a few possibilities for why: The cooling in the computer is just poorly designed Something is not working properly/defective Your fans for some reason aren't set to their max speeds when under heavy load.  Are you specifically making sure that your have your fans set to max speed when gaming? They may not automatically go to 100%, some laptops will only go up to something like 70% then you have to press a button or enable a settings to actually get max speeds. Undervolting your CPU would be done via BIOS and changing the voltage settings, for your GPU you can use MSI Afterburner to do it. I personally haven't undervolted so I can't really offer any advice there. 0 · Share on FacebookShare on Twitter Dulfite ✭ August 29 Okay so I manually put my fan on 100% when I play games and that has decreased it significantly. With the fan on I don't think it went over 80, let alone near 100. Hopefully this is the fix for any game. 0 · Share on FacebookShare on Twitter TSTonyV admin August 29 Yep, that sounds about right. A temp decrease like that should drastically reduce thermal throttling and improve performance.  0 · Share on FacebookShare on Twitter Sign In or Register to comment. Community Article Thinkpad laptop — Micro Center Thinkpad laptop Taslim ✭ April 6 in Technical Support Questions My Thinkpad laptop did not come up this morning. Power is connected and the little green button on the right side is on. I have tried turning it down and back with no success. Any help ? 0 · Share on FacebookShare on Twitter Comments Ian admin April 10 Greetings Taslim. I am sorry for the delay in response. If it seems to be stuck with the lights on, try holding in the power button on the laptop for about 30 seconds with the AC power adapter/charger unplugged. Once you do that, re-plug in the laptop and try to boot it up normally and see if that makes any change. 0 · Share on FacebookShare on Twitter Sign In or Register to comment. Community Article AMD Multipurpose Build - Micro Center Build — Micro Center AMD Multipurpose Build - Micro Center Build System admin November 2019 edited November 2019 in Your Completed Builds AMD Multipurpose Build - Micro Center Build So this was the first PC I ever built and the main reason behind it was to be able to play games with my friend who is stationed in Japan and only had a PC. I also needed a computer that could run Solidworks simulations easily and not turbo the fans to Read the full story here 0 · Share on FacebookShare on Twitter Comments mmiller2 admin November 2019 Love the green! Very cool build 0 · Share on FacebookShare on Twitter ryau admin November 2019 Nice build! 0 · Share on FacebookShare on Twitter Sign In or Register to comment. Community Article How do I make a reservation at the Towson Maryland store to make a purchase or by phone — Micro Center How do I make a reservation at the Towson Maryland store to make a purchase or by phone Linda ✭ May 29 in Customer Service Questions Please let me know 0 · Share on FacebookShare on Twitter Answers TSTonyV admin May 29 edited May 29 Hello @Linda! Welcome to the Community.  To make a reservation for a product, simply add it to your cart. Once you have the products in your cart, view your cart and make sure your shipping option is set to "in-store pickup" and that you're set to the correct store. If not, switch it over then click "update shipping options." After that click the green "Reserve now" button, and you can check out with your Micro Center account or as a guest.  0 · Share on FacebookShare on Twitter Sign In or Register to comment. Community Article BlackFin360 Liquid Build - Micro Center Build — Micro Center BlackFin360 Liquid Build - Micro Center Build System admin August 10 edited August 10 in Your Completed Builds BlackFin360 Liquid Build - Micro Center Build This build has evolved significantly over the past 18 months. Every part has been upgraded all for the sake of peak performance. I love Destiny 2 and have been a part of the community since 2014. I am a content creator across channels. From Read the full story here 0 · Share on FacebookShare on Twitter Comments LandShark admin August 10 Amazing custom loop! Great choice with the green liquid along with the bright white lighting. Looks great! 0 · Share on FacebookShare on Twitter Sign In or Register to comment. Community Article Need Help Choosing Parts — Micro Center Need Help Choosing Parts Alwaysryu ✭ August 8 edited August 8 in Help Choosing Parts I put this parts list together and am looking for some advice. https://www.microcenter.com/site/content/custom-pc-builder.aspx?load=ae1328a5-c7c4-48f7-a042-99612c02c75c Looking to build a streaming and gaming build. Streaming will involve the following type of streams -Ps4 with face cam and overlay -An overhead and a face cam for tabletop gaming and overlay -PC gaming with face cam and overlay Would this build be up for the task? Should I put anything else in to it?  Thanks 0 · Share on FacebookShare on Twitter Comments TSTonyV admin August 8 Hello @Alwaysryu! Welcome to the Community.  This build is definitely up to the task, the only thing I might change would be recommending the Ryzen 7 3700X or Intel i5-10600k and going with a 2080 Super for the video card. Both of those CPUs are more than capable of live-streaming and gaming at the same time if you're using software encoding, and you could get an in-game performance uplift from the 2080 Super vs the 2070 Super which is always nice to have.  The other thing to consider is that the RTX video cards include the NVENC encoder which is quite good for live streaming and unless you're constantly maxing out your GPU usage, you can pretty much just slap on NVENC and have no problems streaming while completely freeing up your CPU for any other resources on your system, and in that case the 3900X is probably overkill and you could just save some money on a less expensive CPU. This is going to depend on the games you play as well as your target settings for your live stream but it's definitely something to consider. I have a system with a Ryzen 7 3700X and a 2080 Super and I've done a lot of testing on live streams and I've found that with the games I play, software encoding has worked best for me, but many people use only NVENC and never have any issues.  If you're interested, I actually wrote a live-streaming guide that goes over a lot of those concepts in a little more detail.  0 · Share on FacebookShare on Twitter Sign In or Register to comment. Community Article Gotham Menace - Micro Center Build — Micro Center Gotham Menace - Micro Center Build System admin July 30 edited July 30 in Your Completed Builds Gotham Menace - Micro Center Build When I decided to build me a new PC (last PC was almost 8 years old) I wanted it to have a theme. My love for the Joker is what I decided to go with. I decided to use the Corsair EcoSystem of products and all my available RGB lights are Green and Read the full story here 0 · Share on FacebookShare on Twitter Comments kbeinlnleydy ✭ July 30 Awesome Joker build man! Keep it up! 0 · Share on FacebookShare on Twitter AlexS admin July 30 This is so sick.  So who would you consider to be your favorite Joker?   While I applaud the heck out of Heath Ledger's performance, ever since I watched the behind the scenes of Mark Hamill doing the voice of Joker, I can just help but have so much more respect for the Jedi 0 · Share on FacebookShare on Twitter Sign In or Register to comment.