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Web Page Computer Software Support & Installation Help - Micro Center Is your computer running slowly? Do you need help recovering your password or setting up your e-mail? Dealing with a virus? Our technicians can help! Web Page Authorized Apple Mac & Macbook Repairs - Micro Center We have been an Apple certified repair center for more than 30 years with Apple certified technicians. 100% satisfaction guaranteed. Choose from one of our certified repair centers. No appointment necessary, walk-ins welcome! Web Page Custom PC Build Services - Micro Center Micro Center expert technicians have decades of experience building computers of any type - custom built PCs can be tailored to suit your exact specifications. Community Article [CLOSED] Share your PC Building Horror Story and enter to win a 3070 Graphics Card! - Page 6 — Micro Center Computers Computer Parts Custom PC Builder DIY/ Maker {$smarty.capture.menu} Activity Categories Discussions Computers Computer Parts Custom PC Builder DIY/ Maker Home › Contests › Past Contests [CLOSED] Share your PC Building Horror Story and enter to win a 3070 Graphics Card! «1…45678910» Comments brood January 21 Way back in the Pentium 1 days my dad and I got a 15GB hard drive, a huge upgrade to our 1GB which was nearly full.  He attached it and let me screw it in (I was about 11 at the time, he would get me do a bit here and there so I would learn). We couldn't get the drive to be recognized, so we took it out and checked the jumper pins and connections, but nothing. After playing with different settings, we gave up on it and my dad decided to ask a friend for help. He knew this guy from a Ham radio club and I think he was an engineer, so my father had the utmost confidence in him. Well, he was wrong. The guy was fiddling with the drives with the power on, and had them hanging loose off the IDE cable, as my dad would say furiously in reference to this event for years after, "LIKE A BUNCH OF FISH!". He knew it was sketch, but for some reason he was compelled to not back seat drive and say anything.  Our working drive's board shorted out with a pop and smoke. To add insult to injury, the guy was aloof and just said "Oh well, it happens". My dad was irate, to the point where he never talked to this guy ever again.  Turns out the motherboard only supported up to 10GB drives, and we got it going with one of those.      0 · Share on TwitterShare on Facebook afreecaFreek ✭ January 21 My first desktop computer was a gift for starting college - running an AMD FX 8320 and Nvidia 750Ti. My friends had just called me up to play some competitive CSGO matchmaking while I had recently gotten into a multiplayer Civ V game. Not wanting to leave the Civ game I decided to try to play both games at the same time having utter faith that my computer would be able to handle  both games at the same time. After about two rounds into the CSGO match, I heard a pop, smelled burning, and saw some smoke waft out of the top of my PC case. My CPU/Mobo completely gave out due to overheating and some capacitors blowing, and I ended up upgrading to the i7 6700K berating myself the entire time rebuilding the computer. Never have I ever left a Civ game open while playing a different game since then. 0 · Share on TwitterShare on Facebook Norton January 21 Horror for me is the stupid ones. Like years ago when I sent a customer motherboard for replacement with a M2 SSD still attached to it... No data loss since it was a cache SSD, but I paid a new one out of pocket. But nothing beats the good old taking our new build apart because it does not turn on, but it's only the PSU switch set to 220V. 1 · Share on TwitterShare on Facebook JPSHRACER ✭ January 21 My computer horror story is of the first time I was building my first custom built computer. I was having a family friend help me with the installation. We got all the way to turning it on. He decided to use the wall outlet. I plugged in a surge protector. The surge protector light was red and said the outlet was not properly grounded. He said "that it did not matter". He turned on the computer, it spun up and then immediately shutdown. That was the last of that motherboard. I had the board Return Merchandize Authorization process and decided to go with a different motherboard company. My parents had an electrician come out and fixed the outlet afterwards. It would be several more months before I would get the computer rebuilt. I went to a computer tech support store to have them build the custom built computer. However, I got the custom built using the new motherboard up and running in the end. 😇 0 · Share on TwitterShare on Facebook Zvalen812_ January 21 My story was very hectic. A couple years ago I was making my first gaming pc. We had turned the computer on its side on our low height table where we were working. We had first static shocked our first cpu, so we got another. Then when it was time for the motherboard we noticed that the deal we got was too good to be true, we got used 4gb DDR3 RAM instead of a 16gb DDR4 stick. So we had to return it, and while we were waiting for our real stick, we decided to set up our water cooling device. While doing that, our thermal paste dot was way bigger than a pea, so we had to restart. While we were grabbing paper towels to clean it up, the family dog decided it was a good idea to chew the power supply cords and poop on the ssd that was right outside of the case, luckily it was still in the original package so it was not a big deal. We ordered new psu cords. While trying to put on the water cooling block, we lost a screw for it, but we had a back up. Terrible first time building (:, but I have had the computer for more than 2 years now and it is still running well. 0 · Share on TwitterShare on Facebook ccantera January 21 This last Christmas I got a new case, motherboard, and CPU fan. I took everything out of my old case and was left with my old motherboard with the CPU and stock cooler on it. I take off the stock cooler but the CPU comes off with it and is stuck on the cooler. I searched online to see how to take off the CPU without damaging it and used dental floss to try and remove it. While doing that my hand slipped and it resulted in several bent CPU pins. I thought it was over for me but I saw you can try to straighten them and I tried but that only resulted in a broken CPU pin. I expected my Christmas to be me playing Cyberpunk 2077 all day but it instead I ended up with a broken CPU. I had to wake up early the next day to go Micro Center to buy a new CPU. Probably the worst Christmas I've had. 0 · Share on TwitterShare on Facebook BeastJvalen9654 January 21 I have made 2 PCs over the past like 8-10 years, and both of them had some problems. The first one was when I was a beginner, barely knew what to buy and how to build it. I ended up buying my fans and GPU through eBay. When I got them, the fans were broken and the fan on the GPU was not working and the GPU started smoking as soon as I tried to start it. These were some of the first parts I bought so it was not a strong start. Otherwise, the first build went smoothly and I didn't have much difficulty building it. The second build was much more recent and it involved way more problems throughout the short life it lived. The purchasing process went much smoother, it was during assembly that the first problem occurred. I had my baby nephew over at the time, I stepped away for a moment and when I came back, the CPU pins were bent because he chewed on it after thinking it was a toy. I got a new CPU and finished the building process smoothly. After it was built, a friend was over and spilled a drink on the top of the box, which then dripped right onto the fans and ports of the case and shorted it out. I didn't know this happened until the next day when I went to start it up, but it was too late.  0 · Share on TwitterShare on Facebook Shea_ ✭ January 21 Five years of playing on a budget gaming laptop throughout college, I finally gathered enough frustration with the freezes and enough money to dedicate myself to building a new laptop. I consulted my more dedicated gaming friends for advice and we picked out the parts together. Albeit a bit naïve at the start, I quickly realized that those five years only led up to disappointment, with no GPU's in sight. A pandemic, a climb in the value of bitcoins, and a never ending army of scalpers all plagued my dream. A tragic ending of a PC never built, but definitely a horror story. 0 · Share on TwitterShare on Facebook MCLover ✭ January 21 I spent $700 to build my first PC in Nov 2019. I just realized that I've spent $1,000 more to upgrade parts like better CPU, GPU, RGB RAM, PSU... Guys, stay away. This is a dangerous and horrifying hobby. 1 · Share on TwitterShare on Facebook ScientiaDomini January 21 This all started with a friend gifting me an old i5 8400 and a mobo along with it. I had a pretty old 6th gen processor at the time and he happened to be upgrading his PC. He decided to gift his old stuff to me so I went to work upgrading my current rig with the new mobo and cpu. Started putting everything together and I realized I didn't have a cooler. I made a trip to the nearest PC supply store and purchased the cheapest bequiet tower cooler I could find. Standard intel stock mounting system. Easy enough right? Somehow I managed to mangle all of the plastic pins that hold the cooler to the motherboard before I could get it secured on the motherboard. I was distraught. How in the world am I going to use this new cpu without a cooler? So I did what any logical man would do and I grabbed my nearest discarded intel stock cooler out of the miscellaneous parts bin, took it to my workbench where I'm rebuilding my pc, and cannibalized the pins from the intel cooler to reuse in the tower cooler I just purchased. After struggling with the pins for 20-30min and battling more bent plastic (you'd think that removing intel's pushpins out of the cooler would be easy right? wrong.) I managed to get the cooler to stay on the motherboard without any of the pins miraculously popping out of their hole and ruining the mounting pressure of the cpu. Its a wonder I didn't bend the socket pins during all of this.... 0 · Share on TwitterShare on Facebook Suzukii ✭ January 21 edited January 21 So here is my horror story at attempting to build my own PC after 5 long years of no builds. The quick version.  I returned everything due to a frustrating experience at the store and the lack of, new, unopened ND unavailable 5950X CPU's. To continue It's a moot point now since I've already returned the CPU to the store and got a refund for it along with a refund for everything else I had purchased to put a new system together, minus the new ATX enclosure and 3070 GPU.  I had to return the CPU and everything else associated with a new build because no one at the store knows or are not at liberty to forward the information as to when the next batch will be coming in, and I definitely don't know if I would have been getting a 5950X CPU in the near future with the way things are with the lack of inventory, and I didn't want to get stuck with faulty hardware that I could not return should anything else be defective. A bit of my background experience: I'm 50 years old and have been in the I.T. industry since the 90's holding an A-Plus, Network+, CCNA and the MCSE certifications for over 15+ years (and have been building my own PC's for 20+ years).  I mention this just to give one a glimpse and a bit of insight.  In telling  this I'm not professing, by no means, nor do I wish to give anyone the idea that I am some kind of a know-it-all.  I'm just a bit seasoned in the build your own PC arena. I've learned a lesson in making future purchases and making returns of any items back to Microcenter.  After being a 15-20+ years, long and loyal customer, the treatment I received and suffered at the store this past Monday evening which I feel was undeserving and unwarranted.   It all started when at first, within a couple of days of making the CPU purchase, along with everything else required to get a new PC up and running, I took the questionable 5950X CPU back to the Paterson store since I couldn't get it to work.  However using the same hardware I could get a 3950X CPU working in the same mobo hardware.  The store staff and a manager had the audacity to tell me at the store that they were going to charge me $40 to inspect and test the CPU I had just purchased in the store less than 48 hours ago to verify if it's functionality while telling me that I had to wait 1 1/2 weeks because of the backlog. This all started because I was so excited about having gotten my hands on an AMD 5950X CPU that upon purchasing it I had neglected to look at the CPU's packaging when I paid for it at the register. Because I was in a bit of a  bereavement state, due to a recent loss hours earlier, and waiting almost 3 hours on a line in 26 degree (Fahrenheit) weather,  I didn't get to the CPU sitting in the Microcenter shopping bag for 24 hours after the purchase, only to find out that the packaging which the CPU comes in, the hard plastic clam shell, had already been cracked open, and had no external seal to break in the 1st place, prior to my purchasing it. In my excitement I said what the hell, and decided to try the CPU anyway. After trying for almost 3 or 4 days, I returned with the processor to the store and they basically looked at me like I was some sort of a guilty criminal with something to hide upon producing the CPU.   Normally I was asked by the cashier why I was returning CPU, after almost 1 minute later, of the register cashier pulling the CPU out of its plastic packaging bare handed, with no antistatic protection gear.   When I was asked by the cashier  as to what was wrong with it, I proceeded to explain how I received the CPU in the 1st place and a minute later he waved a manager over and now there were 2 people at the store register scrutinising the CPU.  Now the two gentlemen  were feverishly scrutinising the CPU,  as if though all of a sudden they were CPU Engineers with microscopes for eyes, handling the CPU with their bare hands and, again, no antistatic protective gear.  They proceeded to tell me that the CPU had a couple of bent/misaligned pins of which I could not see with my bare eyes, nor with my reading glasses on.  The glances and distrusting looks that I was receiving from each of them for about 2 minutes, were unnerving and I had to keep my composure before I told them what was really going through my mind.  Finally, the manager stated he would take it back, but he didn't hold back on giving me a lecture and a warning, as if speaking down to a miscreant child.  He stated he would make an exception, "this one time for me", in accepting the return. The possible next time I go to purchase anything at Microcenter I will make sure it is not an open item of any kind. The customer service I received that day was unwarranted, undeserving and unprofessional   I am sure that someone could scrutinise the video of the event this past Monday evening, between 7pm and 8pm, of them hovering over the processor when I returned it and study my body language to see how uncomfortable they made me, a long time, loyal, frequently returning customer.  After this experience I will not make Microcenter my 1st choice for purchasing tech enthusiast high-end items  Instead I will make my future purchases more frequent online 1st.   Well, one less person to get onto the wee hour lines waiting for that hard to get opportunity to score a great piece enthusiast item.   Sad as to how far this store,  in Paterson, has fallen.  Really sorry for the long rant. 0 · Share on TwitterShare on Facebook MNPolarbear January 21 I think the worst building nightmare I ever had to deal with was when a friend was trying to do someone else a favor trying to save them money by doing a home built PC for them.  As he was new to building PCs, he did not know about how CPUs are keyed when inserting them into the motherboard.  As such he inserts the CPU the wrong way and manages to bend a few pins on it trying to clamp it into place.  This was on a LGA socket 478 CPU.  I grabbed his lighted magnifying glass, the smallest precision screw driver and the smallest needle nose pliers he had.  With a little patience I was able to bend the few bent pins back in place so the CPU would drop into the socket properly and he wouldn't need to replace the CPU.  Talk about a sigh of relief when the PC posts and we can start installing the OS. 2 · Share on TwitterShare on Facebook Suzukii ✭ January 21 edited January 21 I wish that had been my case before returning the 5950X CPU I waited for on a 3+ hour line last week in Paterson.  It was DOA and it drove me nuts.  Please to anyone reading this: Do NOT ACCEPT ANY CPU'S or OPEN RAM from the store unless they can test it right there in front of you otherwise suffer the experience I was given by the store staff upon trying to return the item.  And by no means should one have to pay for the item in question to be tested if the item in question is 14 days or less from the purchase date.MNPolarbear said: I think the worst building nightmare I ever had to deal with was when a friend was trying to do someone else a favor trying to save them money by doing a home built PC for them.  As he was new to building PCs, he did not know about how CPUs are keyed when inserting them into the motherboard.  As such he inserts the CPU the wrong way and manages to bend a few pins on it trying to clamp it into place.  This was on a LGA socket 478 CPU.  I grabbed his lighted magnifying glass, the smallest precision screw driver and the smallest needle nose pliers he had.  With a little patience I was able to bend the few bent pins back in place so the CPU would drop into the socket properly and he wouldn't need to replace the CPU.  Talk about a sigh of relief when the PC posts and we can start installing the OS. 0 · Share on TwitterShare on Facebook Brik January 22 My first PC build was a B50 Phenom II and I had NO IDEA what I was idea. I put everything together and couldn't figure out how to turn it on. I saw a post about putting a penny on the two posts for the power switch but I ended up putting the penny to the CMOS Clear switch and somehow ended up burned up the BIOS. Had to RMA the motherboard after hours of working on it and there wasn't a giant catalog of youtube tutorials or diagnostic tools online 0 · Share on TwitterShare on Facebook Coconuts January 22 On my first build I plugged the HDMI cable into the mobo instead of the graphics card and felt despair when nothing displayed on screen. 0 · Share on TwitterShare on Facebook Kayaker ✭ January 22 This was way back in the 20th century.   Had just upgraded a computer for a sweet lady and I was proud.  Pride and inexperience led me to confidently connect the 2.5 inch floppy drive to its power connector as the final piece in this upgrade.  Only I inserted it backwards.  Didn't realize it until the power supply popped and fizzed on first fireup.  I felt really bad for my customer as the 'young tech hotshot' screwed up and knocked her computer out of use for several days.  Hardware today is much more idiot proof as connectors can only go in one way.  1 · Share on TwitterShare on Facebook hiddenGamer28 ✭ January 22 The computer I am using now is actually a friend built hand me down I got a few years ago when my pre-built dell died.  I've had it for about 5 years and it uses an i7-870 so that should tell you how old it is in general.  I've replaced some computer components before but have never really built a computer, but during the quarantine I discovered build guides on YouTube and was excited to build a computer myself.  I am out of work so I can't afford a whole new computer, but as I was watching the videos I started to notice little things about my computer that I could fix.  The main things I saw were; there was no cable management, the cpu cooler was mounted facing straight up rather than with the air flow, and the rear fan would stop moving and required me to physically spin the blades to start it up again.  I started with the fan and replaced that pretty easily.  There was another fan in the front that had never worked and it turns out it was never plugged into the header.  I downloaded the mobo manual to find the front header and fixed that too.  I tried to do the cable management but the case was so old and there was no room to work so I asked for a new case for Xmas.  I figured it would be easy enough to just switch the cases but it took way longer than I expected. The first problem I ran into was that one of the screws wouldn't unscrew from the motherboard.  In fact, when I unscrewed it, it pulled out the riser from the case itself.  Luckily it still fit into the new case even with the other screw so that ended up turning out ok.  It took way longer than I thought it would, but I managed to get everything done in about 2 hours and went to turn it on and............nothing. No post, no screen, no error, nothing.  It would run and all the fans would turn on, but nothing would appear on the screen.  I had to hard shutdown by holding down the power button, but a couple seconds later it would always restart.  I ended up having to pull the power to get it to stay off so I could work on it.  I pulled out the ram and put it back in (one stick didn't go in all the way so the mobo yelled at me for that).  I pulled out my graphics card and put it back in.  I redid all the wires for the front panel, I checked all the screws, I checked all the wire connections, I took out and reinstalled the PSU.  Nothing worked.  After 3 hours trying to get it to post, I was about to give up.  I decided to go back to the old case to see if there was anything I missed.  I gave it a good shake and a teeny tiny little piece of beige plastic fell out from behind one of the panels.  I went to google and looked up pictures of my motherboard and compared those to the manual and it was the bios config jumper.  At this point I was extremely upset because I broke off a very important piece of the motherboard and I wasn't sure if it could even be fixed. But while I was reading the manual I noticed that there were 3 pins the jumper plugged into.  I looked at the motherboard and there were 3 pins still.  It was at this point I realized it just slides onto the pins.  I placed it on and it started right away.  At this point I thought about the 3 hours I had just wasted because of this tiny piece of plastic.   tldr: on my first computer build the mobo bios config jumper fell off in the old case and it took me 3 hours to figure that out. 0 · Share on TwitterShare on Facebook Darkle_Gray January 22 The Story begins the day before college classes are slated to start. I have my trusty Dell prebuilt XPS from the 2010 vintage and saw that Windows 10 needed to update. I allowed it to reset and waited...and waited...and waited. It rebooted, then nothing. Then rebooted again. Insert infinite regress boot cycle. I take a coffee break, hoping it magically fixes itself, but woe unto me, it does not. Now, I need a computer, and the only place I can think of to look for one is Micro Center. I brave the wild crowds and wander the store, and find myself in the prebuilt and monitor side, where I end up with a refurbished HP prebuilt. Why not? less work and I can get up and running. Think again. I get it home, fire it up, and look inside. No way I can use this. Non-upgradeable without an immense amount of work and money. So back to the store I go, with the resolve to go with my original idea of finally building my very first pc, from the ground up. I've repaired and replaced plenty of components in my time but never built one from the start. I have a Powerspec 750 watt power supply, Samsung Evo SSD and a 4TB spinning rust,  and a GTX 780 from my recently befuddled Dell, along with 2 Acer XV240Y monitors for the cause. With this in mind, I proceed to gather the needed items, with a Ryzen processor, open box MSI B450 motherboard, Ram, and a Lian Li case. Got my prizes home, and cleared the desk. Open the motherboard, and find...the backplate was missing, and also refused to show any signs of life. So... back to the store. Perusing the open box motherboards again, I find an ASUS ROG B450 motherboard that not only works but offers me so much more for now and in the future.  And after all that work, extra trips to and from my local Micro Center, and the headaches of building my first bespoke computer I now have a pretty decent rig, with a mid-range mobo, Ryzen 5 3600, and a ton of potential for the future for upgrades. In particular, a much more modern RTX or RX video card, a VR rig, more memory, and an NVME drive. If you made it this far, thank you for reading this, and I am genuinely excited to have been able to do this. It's something I've been wanting to do for a long time, and it feels great to accomplish this and bring it into reality.  0 · Share on TwitterShare on Facebook EmmaB ✭ January 22 edited January 22 During my first and only build I put the CPU in without lifting the retention arm and continued to tighten the cooler on top of it. I had been trying for a solid 10 minutes to get the CPU to fit properly and finally thought I had done it.  I had no idea what I had done and ended up going to a computer shop to find my mistake.  Luckily none of the pins were bent but I spent about 50$ for them to find and fix it.  0 · Share on TwitterShare on Facebook zeigan January 22 Years ago I learned the hard way the damage static electricity can do on a processor. And why it's never a good idea to hand straighten bent pins on one carelessly. They just snapped right off.  0 · Share on TwitterShare on Facebook AndrewC January 22 I don't have any serious horror stories from building pc's, but on my first build we could not get the pc to post. It was mine and my brother's first build and we finally found out that the pc was not plugged into the monitor. This frustrated us because we just could not figure out what was wrong. Finally we found the unplugged cord and fixed the problem. 0 · Share on TwitterShare on Facebook MattNemesis ✭ January 22 edited January 22 Funny story/unfortunate stories, but the pc build went fine, I was driving back from microcenter to my parents house to pick up some tools to ultimately build my bros new pc at my townhome, AMD FX-6100, 2x 4GB DDR3 1600 ram sticks, EVGA GTX 560, ASUS AM3+ M5A97 motherboard, Thermaltake V3 Black edition case, kingwin 120mm blue led case fans, Hyper 212 EVO cooler. On my way back to my place I had all the pc parts in the front passengers seat buckled up nice and safe. The motherboard box fell off the seat to the passengers side leg room area. I reached down to grab it to make sure it was ok while driving, I veered right just a little bit, on my parents street not to the point of hitting the pavement, but one of the houses mailboxes was tilted a little bit too much into the street, to which my passengers side mirror hit it and ripped off and did damage all down the side of my car, around 3600 dollars in damage and a mailbox replacement lol.  Also did a build for a friend at his house and was finishing up to make sure the Windows install went ok and it booted (he was going to install the drivers, (he got all the parts from microcenter the previous day), my reward was a 6 pack of beer. Upon leaving and driving home, 2 cars in front of me braked really hard to try to avoid an animal but ran over an Opossum anyway,  the person in front of me braked, I braked and avoided hitting the person, the person behind me rear-ended me at 45 mph and I poped in my seat lifting my foot off the brake (manual car) and physics made hit the person in front of me, completely totaling my car. The car was a Dodge Dart 6-speed turbo edition. If I stayed to install the drivers on the pc I would have avoided the situation lol. Coming home from microcenter recently to try to get a new GPU with no luck, a pickup truck in front of me veered to avoid a piece of aluminum on the highway, he kicked it up and it hit the front of my car and glancing off the passangers side of the hood, did some damage and ended up get a flat tire yesterday because of it also lol. Not begging to get this GPU, but I cant deny the facts lol, gl to all! 0 · Share on TwitterShare on Facebook Suzukii ✭ January 22 MattNemesis said: Funny story/unfortunate stories, but the pc build went fine, I was driving back from microcenter to my parents house to pick up some tools to ultimately build my bros new pc at my townhome, AMD FX-6100, 2x 4GB DDR3 1600 ram sticks, EVGA GTX 560, ASUS AM3+ M5A97 motherboard, Thermaltake V3 Black edition case, kingwin 120mm blue led case fans, Hyper 212 EVO cooler. On my way back to my place I had all the pc parts in the front passengers seat buckled up nice and safe. The motherboard box fell off the seat to the passengers side leg room area. I reached down to grab it to make sure it was ok while driving, I veered right just a little bit, on my parents street not to the point of hitting the pavement, but one of the houses mailboxes was tilted a little bit too much into the street, to which my passengers side mirror hit it and ripped off and did damage all down the side of my car, around 3600 dollars in damage and a mailbox replacement lol.  Also did a build for a friend at his house and was finishing up, (he got all the parts from microcenter the previous day), my reward was a 6 pack of beer. Upon leaving and driving home, 2 cars in front of me braked really hard to try to avoid an animal but ran over an Opossum anyway,  the person in front of me braked, I braked and avoided hitting the person, the person behind me rear-ended me at 45 mph and I poped in my seat lifting my foot off the brake (manual car) and physics made hit the person in front of me, completely totaling my car. The car was a Dodge Dart 6 speed turbo edition. Unfortunate loss but for PC building all worth it. Def. unfortunate events for you. If I were you I'd stop drinking and building.PC's or at least have a designated PC equipment handler on speed dial. 0 · Share on TwitterShare on Facebook MattNemesis ✭ January 22 edited January 22 Suzukii said: MattNemesis said: Funny story/unfortunate stories, but the pc build went fine, I was driving back from microcenter to my parents house to pick up some tools to ultimately build my bros new pc at my townhome, AMD FX-6100, 2x 4GB DDR3 1600 ram sticks, EVGA GTX 560, ASUS AM3+ M5A97 motherboard, Thermaltake V3 Black edition case, kingwin 120mm blue led case fans, Hyper 212 EVO cooler. On my way back to my place I had all the pc parts in the front passengers seat buckled up nice and safe. The motherboard box fell off the seat to the passengers side leg room area. I reached down to grab it to make sure it was ok while driving, I veered right just a little bit, on my parents street not to the point of hitting the pavement, but one of the houses mailboxes was tilted a little bit too much into the street, to which my passengers side mirror hit it and ripped off and did damage all down the side of my car, around 3600 dollars in damage and a mailbox replacement lol.  Also did a build for a friend at his house and was finishing up, (he got all the parts from microcenter the previous day), my reward was a 6 pack of beer. Upon leaving and driving home, 2 cars in front of me braked really hard to try to avoid an animal but ran over an Opossum anyway,  the person in front of me braked, I braked and avoided hitting the person, the person behind me rear-ended me at 45 mph and I poped in my seat lifting my foot off the brake (manual car) and physics made hit the person in front of me, completely totaling my car. The car was a Dodge Dart 6 speed turbo edition. Unfortunate loss but for PC building all worth it. Def. unfortunate events for you. If I were you I'd stop drinking and building.PC's or at least have a designated PC equipment handler on speed dial. Lol, didn't drink any of it until I got home of course because my car got totaled, the cop laughed at me because I was taking a 6 pack of unopened beer out of the trunk (at least it opened before it got towed and the beer wasn't damaged lol). Luckily everyone was ok in that ordeal, the person that rear-ended me, his car was totaled also.  1 · Share on TwitterShare on Facebook Abdel ✭ January 22 I m hear to learn how to build computers  thank you 1 · Share on TwitterShare on Facebook someguynamedmatt ✭ January 22 edited January 22 I've been building PC's now since around 1997 as a hobby. I have two specific horror stories. 1) Around 2000 the AMD thunderbird core processors came out and I wanted a new 750MHz computer, complete with 512MB of RAM. WHOA what speed (cue doge meme). The board I had gotten was a Biostar mATX board that had a built in graphics card. Extremely rare chipset, too, that if you ever lost the driver floppy, you were toast. I did. Went to reload WIN98 and 640x480 graphics FTL. A friend of mine lent me an ATI Rago Pro 32MB to test out. I plugged it in, booted up to a wonderful BSOD over and over again. Suddenly smelled smoke coming from the PC. Turns out the power supply was a puny 200w unit that barely took care of combo I had in there, and the video card drew just enough current and voltage through the MOBO that it wrecked my system. This was before the days of DVRM and AVRM and all the other acronyms for voltage and amperage signals that help clean up the power. CPU survived, but the PSU, HDD, MOBO and my pci modem all died. Went to a computer show the next week, repurchased what was needed and had a new rig with a 400w PSU. 2) I've NEVER done a watercooling or other exotic cooling solution and decided that 2015 was the year to do one. Intel 4790K, EVGA SLI 970's, Gigabyte Z97 MOBO. Alphacool GPU waterblocks, EK CPU block, 120mm and 360mm radiators with an Eheim pump. Took me nearly a week to fully customize and assemble into an OLD Antec P120w. I made sure every fitting was clamped and leak tested for 48 hours, just to be safe. Fast forward two weeks. I'm sitting at my desk looking at my bay mounted reservoir and realize that the water level has dropped. Significantly. It's a dual bay reservoir and the pump is external, so volume in the reservoir is maxed out. It's got to be at least 500ml that has gone missing. So I take a look inside and see nothing, no drips, no dye anywhere. I go to refill it, and that's when the leak reveals itself. The fitting, although screwed in, had somehow backed out of the upper 970 waterblock. The water had been dripping onto the lower GPU and traveled along the hot backplate, then traversing back under the backplate, dropping onto the PCB. Tried to dry it all out, only to find the damage had already been done. The GPU had somehow kept going despite the damage, but although I had cleaned it up, it was time for that GPU to say farewell. Sure enough the regulators were cooked. After ripping all of it out, redoing everything, I went to power it up, and another unseen leak above the PSU, this time, dripped right into it. SEVERAL large pops later, I was ordering a new corsair 1100w. Ever since then when it's maintenance time, I triple check everything, run a spare external PSU just for the pump before ever plugging anything in. Although I loved building the PC, I don't know that I will ever do another watercooling build, especially when the efficiency level of components continues to improve. BTW, this rig is still my home daily rig. Looking forward to running a 3070 in it one day. 0 · Share on TwitterShare on Facebook Thomaschio ✭ January 22 My build nightmare is a long one..... Initially my build was great, worked fine. The nightmare comes in with the intervention on my son who was 2 and a half at the time. This child poured an entire cup of juice in the top of my computer when I was at work. At first I tried cleaning everything off with alcohol. At first, it seemed like the only part that actually bought it was the motherboard, I thought I was lucky. One hundred dollars and 3 hours of drive time to Microcenter is getting off easy considering the circumstances. After rebuilding my computer and reinstalling everything it booted up. I was extremely happy, until 3 hours later when my GPU decided to pick up a heavier smoking habit than mine. Next paycheck, 3 more hours of driving and 400 dollars later I get a new gpu. At the time it wasn't a terrible thing, I was able to get a nice upgrade. Everything booted up fine it was working marvelously until i started to game. The over current protection started tripping. As anyone still reading this would guess it, another 3 hour drive to get a power supply. Fast forward a week and several memory errors later. I make another 3 hour drive because the RAM did not survive the juice unscathed. Thanks to my son, i now realize it is possible to put more miles than dollars into a computer. 0 · Share on TwitterShare on Facebook afernandez28 January 22 Unfortunately my PC Build Horror Story is still taking place as we speak! Scammed out of Nvidia GeForce RTX 3070 Graphics Card on Ebay Since the middle of last summer in 2020 I have been slowly accumulating all the parts on my custom build list for my very first PC build, but the only remaining part I need would be the 3070 Graphics card that I've been searching for day in and day out! Now we all know the industry shortage on these graphics cards and the overwhelming demand causing a severe supply shortage, but what makes it worse is the bots and scalpers that have these take the limited supply of graphics cards only to resell for a much higher price leaving those who actually need the card without one ! While searching online for any available supply I figured I would entertain the idea of looking at some of the scalper prices on Ebay, but boy was that a mistake! I found a Nvidia GeForce RTX 3070 graphics card (the one I wanted for my build) which was still asking for more than the stock price ($500), but it was about $100 less than what others wanted for it ($700 instead of $800). Knowing how fast any available graphics cards are taken, I knew I needed to act fast if I wanted a shot at obtaining one! The rush of adrenaline pushed me to taking out my card and buying it with no hesitation, but this is where it all went wrong...I misread the description of the item and bought A PICTURE OF THE GRAPHICS CARD FOR $700!!! Now I know this is entirely my fault for acting too quick without throughly looking through the details, but after searching for months I have grown anxious and jumped at the first opportunity! So now here I am needing only the graphics card to finish my first ever PC build, but I am sitting with just a picture of it and not the real thing out of $700 on top of that...hopefully my luck can change with this contest! 0 · Share on TwitterShare on Facebook Karter Ohio ✭ January 22 I’ve had 3 build story’s. The first one was with my first and second pc builds, I was building my pc and my grandparents office pc, and when I went to download windows 10 onto a thumb drive from my old windows 7 computer I couldn’t get my computer to recognize the drive, so for the next 11 hours I tried to get it to work. On top of that I couldn’t get a display output from my gpu, so I eventually took my old computers dvd drive, connected the sata cable from it into my motherboard and the power supply from my grandparents build because my psu hadn’t come yet, and used the windows 10 installation dvd that was for their parts, an old nvidia 9300 from my moms 10 year old pc so I could get display output and was finally able to get windows 10 installed on both computers. Was able to build their computer no problems but my pc wasn’t so fortunate... after I built my computer and had it connected to the tv for a couple days ( I hadn’t bought my computer monitor yet ) I went out of town for 2 weeks. When I got home I  moved the pc into my room, hooked everything up pressed the power button... and Nothing, that started 2 weeks of trouble shooting. At first I thought it was a bad 24 pin eps connector, because when the evga power supply works it has a solid green light in the back. And when that cable was unplugged the light came on instead of flashing, so I got one sent to me under warranty ( props to EVGA for great customer support ) the new cable arrived and still nothing. That’s when I started to panic a little bit 😅, and when I was putting in the new eps cable my cablemod 24 pin extension cable broke as well another return 🙄 but Amazon was pretty good about it so that was no problem. Over the next couple days me and my dad tried to figure out what was wrong. We narrowed it down to a grounding issue so one night I took the whole computer apart set the stuff on the box and it finally worked. I spent the next 5 hours taking a nail file and sanding the paint off the back of the motherboard screws reassembling the computer and it STILL didn’t work, so I replugged in every cable that I thought was important, and nothing, I decided to check the fans and rgb... turns out a backwards rgb cable kept my pc from running for almost 3 weeks.                The second story is one of my friends builds, I had been helping him pick out parts for the past several weeks. When he got all the parts he had another one of his friends help him build the computer, a day later he video calls me asking him to help him configure his hard drive (because it wasn’t showing up in bios or anything ) turns out when his friend was building his pc, in the rats nest of cable management, he forgot to plug in sata power to the hard drive, an easy fix but kind of funny.           And the last story. Just recently I helped a friend of mine with  his first pc build, and I walked him through it over several video calls. There was some confusion in the end with his gpu. First was he didn’t have the gpu screws out of the pcie slot cover so the gpu was just wedged in the case, the fingers on the back of the gpu weren’t even in the slots either, just a couple degrees from breaking the pcb and destroying the gpu entirely, so when I told him to remove the screws from the back of the gpu slot cover he thought that  I meant the gpu backplate and took that off accidentally, after he got it assembled it wouldn’t post, and the gpu fans wouldn’t spin meaning it wasn’t getting power, so after about 2 hours of unplugging and replugging cables and stuff in, we called it a night, the next day he de- and re-assembled the computer and it finally worked. But I’ve had some “fun” troubleshooting computers now. But I still love it and can’t wait to see what the next generations of pcs can do 0 · Share on TwitterShare on Facebook Waffler Cleveland, OH ✭ January 22 My horror story is actually the whole reason why I got into the PC building hobby. It was back in 1999, I had bought a Dell computer for myself for gaming and such. One day, I ran into BSOD. At the time, I was pretty clueless about computers, so I called Dell Tech Support. First, a little background about me before I go on to give you better context of my experience. I'm completely deaf in my left ear and severely hard-of-hearing in my right ear, in which I wear a hearing aid. I can speak on the phone and, most of the time, get by OK. Not this time...read on. I get a guy with a heavy accent and speaking somewhat broken English. For a guy like me with hearing loss, this was a bad omen. I kindly asked if I could be transferred to someone who could speak more clearly and, frankly, a more American cadence. I want to emphasize that this ISN'T prejudice at work but the laws of physics (sound) and my ears' inability to process sound. As a result, much of what is said to me either sounds like underwater noise or different words (I'm a walking homonym dictionary). Of course, the guy was doing his best to be kind and offer his help, despite my repeated and desperate pleas to transfer me. (Side note, I had called a few times prior to this with similar results and gave up on trying to get lucky with someone who could speak better for me). Resigned, I explained my problem and, to his credit, did the best he could to walk me through diagnosing and solving. The entire call took FOUR hours, with him sometimes literally spelling words out for me (and even his LETTERS sounded like other letters to me!). We eventually resolved the problem, but after that, I swore I was never going to call tech support again and just learn it on my own. That's how I figured out how easy PC building is when I installed more RAM for the first time. I give a lot of credit to that guy for being patient with me, but my patience ran out several times. If only more businesses back then were more sensitive to needs like mine like they are now (better late than never, I suppose), but then I'd never have gotten into PC building! 0 · Share on TwitterShare on Facebook «1…45678910» This discussion has been closed. 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Services starting at $149.99 More Details Micro Center Homepage Desktops Laptops Computer Parts Computer Accessories Custom PC Builder Build Showcase Networking Electronics 3D Printing Service, Upgrades & Repairs Laptop Battery Replacement Laptop Screen Repair Virus and Malware Removal Hard Drive Recovery and Backup Apple MacBook Repair Custom Built PCs Schedule an Appointment © Vanilla Foundation Theme 2021 Powered By Vanilla Community Article COVID-19 & Micro Center Frequently Asked Questions [FAQ] — Micro Center Computers Computer Parts Custom PC Builder DIY/ Maker {$smarty.capture.menu} Activity Categories Discussions Computers Computer Parts Custom PC Builder DIY/ Maker Home › Store Information and Policy COVID-19 & Micro Center Frequently Asked Questions [FAQ] AlexS admin May 2020 edited May 19 in Store Information and Policy Here we have an improved list of our Frequently Asked Questions.  We've sorted them by the following categories and hopefully can address the questions you have.  Just click on the category below and you'll see some common questions and answers related to that topic.  As always, if you have a question not found here, please feel free to comment below. Categories Store Questions (Brick & Mortar) COVID-19 Related Questions Customer Service In-Store Pickup Micro Center Online Service Related Questions Special Requests 1 · Share on TwitterShare on Facebook «12» Comments AlexS admin May 2020 edited July 7 Store Questions (Brick and Mortar) Q.  What are your store hours? A.  All store locations are open: Mon - Sat   10:00 AM - 9:00 PM Sun             11:00 AM - 6:00 PM More information on hours can be found at https://community.microcenter.com/kb/articles/1-what-are-the-store-hours Q.  Can customers go inside of the store? A.  Yes, customers are being allowed inside of the physical store, but they will be asked to practice social distancing.   Q.  Is there a waitlist or wait times for the store? A.  To ensure we are limiting the amount of customers we allow into the store, we have implemented a texted-based waitlist.  Q.  How do I get on the wait list? A.  Upon arriving to the store, give your name and number to the greeter outside.  You will be asked to wait in your car and you will receive a text when it's time to enter.  Please plan for additional time to enter.  We recommend arriving at least one hour before closing to ensure entry.  The store does reserve the right to close the waitlist early depending on the volume of visitors awaiting entry. Q.  Can I be added to the wait list via text? A.  We cannot add a visitor to the wait list in advance.  Please refer to the answer above on how to be added to the wait list.  Q.  Are there any early open hours for seniors or immunocompromised individuals?  A.  Our Tustin (CA) and Paterson (NJ) stores will open one hour early on Tuesdays for high-risk (those deemed so by the CDC) and elderly customers (60 and over).  All other stores will observe normal operating hours.  Q.  Are you doing any in-store clinics? A.  In-store clinics are currently suspended indefinitely. Q.  What are your wait times for the store? A.  This varies from location to location, however we do not have estimated wait times available.  It is recommended to stop by at least an hour before close to get on the wait list. 0 · Share on TwitterShare on Facebook AlexS admin May 2020 edited July 14 COVID-19 Related Questions Q.  Can customers go inside of the store? A.  Yes, customers are being allowed into the store, but they will be asked to practice social distancing etiquette. Q.  Are there any early open hours for seniors or immunocompromised individuals?  A.  Our Tustin (CA) and Paterson (NJ) stores will open one hour early on Tuesdays for high-risk (those deemed so by the CDC) and elderly customers (60 and over).  All other stores will observe normal operating hours.  Q.  What is Micro Center doing to ensure the stores are maintaining social distancing and what sort of safety measures are being implemented? A.  We have adjusted store hours and limited the number of customers inside the building at a time to ensure we are practicing social distancing.  Enhanced cleaning is being done at stores twice a day.  More information can be found here!  Q.  Do I have to wear a face mask to go into your store? A.  While it's recommended to wear a facemask in a public setting, the following locations are mandatory: All New York locations (Brooklyn, Flushing, Westbury, Yonkers) North Jersey All Illinois Locations (Chicagoland, Westmont) Q.  Are you offering any discounts to First Responders? A.  Yes, we are currently offering a discount to First Responders. More information on this discount is available at your local Micro Center store. Q.  Do you accept cash or checks?   A.  We now accept cash and checks again. Q.  Can I make an order over the phone for in-store pickup? A.  Since we are unable to accept payment information over the phone, we cannot place orders for in-store reservations at the time being as it requires a credit card. Q.  Is the knowledge bar open? A.  The knowledge bar and extended technical consultation is suspended indefinitely. 0 · Share on TwitterShare on Facebook AlexS admin May 2020 edited July 14 Customer Service Q.  Are you able to do returns or exchanges? A.  Yes, we can process returns and exchanges.  Please check out Micro Center's Return Policy page here. Q.  Do you accept cash or checks?   A.  Yes, we do accept cash and checks. Q.  I lost or did not receive my receipt.  How can I get a copy? A.  We can email you a copy of your receipt after 1 business day.  Q.  Do you accept Virtual Credit Cards? A.  Card transactions at the store require a physical card.  If it's something like a pre-paid Visa gift card that you physically possess, we can swipe it.  We cannot accept electronically generated card numbers that would have to be input manually in-store.   Q.  Can I use my Micro Center Insider Account Credit Card to place a hold for reservation? A.  Unfortunately, the MC insider Account Credit Card is not available for use on the website at this time, so you'll have to use a different card to place the reservation.  When you arrive at the store, you can use your MC Insider Account Credit Card to complete the purchase. Q.  Can I make an order over the phone for in-store pickup? A.  Since we are unable to accept payment information over the phone, we cannot place orders for in-store reservations at the time being as it requires a credit card. Q.  Can I change my shipped order to an in-store pickup? A.  No, you will have to have the order cancelled for shipping and place a new order on the website for an in-store reservation for your local Micro Center. Q.  Can you hold a reservation beyond 3 days? A.  Once a reservation is placed, you have 3 days to pick it up.  If not, it goes back to the shelf.  You can place another reservation on our website if you are unable to pick up within 3 days. Q.  When will you get more stock of an item? A.  We are working hard with our vendors and suppliers to restock as quickly as possible, but due to current events, we cannot promise a specific time frame.  It is recommended to record a SKU of the item you want and check www.microcenter.com to check stock levels.  Once you see the item in stock, you can reserve an item by following the instructions on this knowledge base article! https://community.microcenter.com/kb/articles/30-how-to-reserve-an-item-online  Q.  Is the knowledge bar open?  A.  The knowledge bar and extended technical consultation is suspended indefinitely. Q.  Are you doing any in-store clinics? A.  In-store clinics are currently suspended indefinitely. Q.  "I purchased a headset, headphones or VR unit. Can I return it?" A.  For safety reasons, we are no longer accepting returns on headsets, headphones and VR units. This applies to headphones and earbuds; Apple Airpods and Beats; phone, PC and gaming headsets; and VR headsets. Please check out our return policy at: https://community.microcenter.com/kb/articles/28-what-is-the-return-policy  0 · Share on TwitterShare on Facebook AlexS admin May 2020 edited July 14 In-Store Pickup Q.  Is in-store pickup available? A.  In-store pickup is available. Q.  If I have an in-store pickup order, do I still have to get on the wait list? A.  Yes, you will still have to get on the wait list to enter the store, but your items once confirmed, will be reserved for you. Q.  How do I get on the wait list? A.  Upon arriving to the store, give your name and number to the greeter outside.  You will be asked to wait in your car and you will receive a text when it's time to enter.  Please plan for additional time to enter.  We recommend arriving at least one hour before closing to ensure entry.  The store does reserve the right to close the waitlist early depending on the volume of visitors awaiting entry. Q.  Can I be added to the wait list via text? A.  We cannot add a visitor to the wait list in advance.  Please refer to the answer above on how to be added to the wait list.  Q.  Why have I not received my confirmation email yet?  Is my order ready for pickup? A.  Since the beginning of the pandemic, our stores have received an influx of in-store reservation requests.  While our teams are doing their very best to fulfill all requests, the speed we normally operate at is limited as we have to exercise the social distancing standards as set by the CDC and State of your local Micro Center.  If you need an item, it may be optimal for you to stop by, enter the wait list, and when texted to come in, choose your items and make your purchase.  We again apologize for any inconvenience. Q.  Can I use my Micro Center Insider Account Credit Card to place a hold for reservation? A.  Unfortunately, the MC insider Account Credit Card is not available for use on the website at this time, so you'll have to use a different card to place the reservation.  When you arrive at the store, you can use your MC Insider Account Credit Card to complete the purchase. Q.  Why can't I reserve a specific item? A.   If you see a product that’s listed as “Limited Availability” or “Locate In Store,” these items can only be purchased in-store and are unavailable to be reserved ahead of time. Q.  Can I make an order over the phone for in-store pickup? A.  Since we are unable to accept payment information over the phone, we cannot place orders for in-store reservations at the time being as it requires a credit card. Q.  Can I change my shipped order to an in-store pickup? A.  No, you will have to have the order cancelled for shipping and place a new order on the website for an in-store reservation for your local Micro Center. Q.  Can you hold an in-store pickup reservation beyond 3 days? A.  Once a reservation is placed, you have 3 days to pick it up.  If not, it goes back to the shelf.  You can place another reservation if you are unable to pick up within 3 days. Q.  Can I have someone else pick up my in-store reservation for me? A.  Someone else can pick up your order, as long as they are paying with their own credit card that matches their own identification.   Q.  "But I paid for the in-store reservation online!" A.  This is only an authorization.  Full payment must be completed at the store. Q.  I need an in-store reservation to be canceled.  How can I do this? A.  Your in-store reservation will be automatically cancelled in 3 days from Ready confirmation if not picked up within that time frame. Q.  How do I check the status of my in-store reservation? A.  Please text your local Micro Center location with your reservation # and we will try to get your order status as soon as possible. 0 · Share on TwitterShare on Facebook AlexS admin May 2020 edited July 7 Curbside Pickup Q.  Is Curbside pickup available? A.  Curbside pickup is not available at this time. Q.  Do you accept cash or checks?   A.  We are currently not accepting cash or checks to minimize physical contact.  Credit/debit cards and A/R accounts are accepted.  ApplePay/SamsungPay/GooglePay is still accepted at the register inside the store.  Dell Preferred has also be suspended indefinitely. 0 · Share on TwitterShare on Facebook AlexS admin May 2020 edited July 7 Micro Center Online Q.  What are Micro Center Online's hours? A.  Micro Center Online's hours are from 10am-5pm EST, Monday through Saturday. Q.  Can you ship overseas? A.  Micro Center only ships to the domestic United States of America. Q.  Why is this item not available for shipping? A.  Some of these items are deemed in-store only as a decision by Micro Center. Q.  How can I check the status of my order? A.  You can view information on this here: https://community.microcenter.com/kb/articles/23-whats-my-order-status?rd=1 Q.  Can I change my shipped order to an in-store pickup? A.  No, you will have to have the order cancelled for shipping and place a new order on the website for an in-store reservation. Q.  Can I have my in-store pickup reservation shipped to me? A.  No, you will have to place an order online at www.microcenter.com for shipping Q.  I need an order to be canceled.  How can I do this? A.  If you need to cancel an order that has not yet shipped, please text 614-850-3675 with your order number and we'll try to get to your cancellation request as soon as possible. Q.  My Micro Center Insider Account is locked.  How do I get this unlocked? A.  If your account is locked, please reset the password and wait 15 minutes for it to become unlocked.   Q. Why does it take so long to get someone on the phone? A. We do apologize for the delay.  Since the beginning of the pandemic, we've been experiencing high volume of contacts across all channels including phones, text, chat, and email.  We will try to get to you as soon as possible. 0 · Share on TwitterShare on Facebook AlexS admin May 2020 edited July 14 Service Related Questions Q.  Is your service department still available for repairs? A.  Yes, our service department is still available to complete repairs for your computer.  Depending on your store location, there will delays in repairs due to limited staffing and other factors.  All locations are operating at drop off and pick up only. Q.  If I have a computer I wish to drop off for repairs, do I still have to get on the wait list? A.  Yes, you will still have to get on the wait list to enter the store. Q.  How can I check the status of my repair? A.  You can check the status using your RP number at https://www.microcenter.com/site/service/repair-order.aspx Q.  How do I get on the wait list? A.  Upon arriving to the store, give your name and number to the greeter outside.  You will be asked to wait in your car and you will receive a text when it's time to enter.  Please plan for additional time to enter.  We recommend arriving at least one hour before closing to ensure entry.  The store does reserve the right to close the waitlist early depending on the volume of visitors awaiting entry. Q.  Can I be added to the wait list via text? A.  We cannot add a visitor to the wait list in advance.  Please refer to the answer above on how to be added to the wait list.  Q.  Is the knowledge bar open? A.  The knowledge bar and extended technical consultation is suspending indefinitely. Q.  Can I get my Apple iPhone, iPad or Air Pods repaired at Micro Center? A.  Our iPhone repair information can be found at https://community.microcenter.com/kb/articles/13-do-you-service-ipads-and-iphones  0 · Share on TwitterShare on Facebook AlexS admin May 2020 edited July 7 Special Requests Q.  Are you offering any discounts to First Responders? A.  Yes, we are currently offering a discount to First Responders. Q.  Can I have someone else pick up my in-store reservation for me? A.  Someone else can pick up your order, as long as they are paying with their own credit card that matches their own identification.   Q.  "But I paid for the in-store reservation online! A.  This is only an authorization.  Full payment must be completed at the store. 0 · Share on TwitterShare on Facebook Chrys3s ✭ June 2020 Hello! One month later and I have the same question. My Corsair Void Elite simply do not fit my apparently tiny head. I can - or, rather, would be able to - return these until the 14th of June. Are there any lifted restrictions for this type of return yet? 0 · Share on TwitterShare on Facebook TSTonyV admin June 2020 Chrys3s said: Hello! One month later and I have the same question. My Corsair Void Elite simply do not fit my apparently tiny head. I can - or, rather, would be able to - return these until the 14th of June. Are there any lifted restrictions for this type of return yet? Unfortunately the restrictions have not been lifted yet.  0 · Share on TwitterShare on Facebook Teafan1221 ✭ June 2020 My asus Cerberus headphones was bought with the microcenter 2 year warranty, and one of the sides just stopped working. Can I cash out the warranty for the $50 I paid and pick some new ones up? 0 · Share on TwitterShare on Facebook TSKyleH admin June 2020 Teafan1221 said: My asus Cerberus headphones was bought with the microcenter 2 year warranty, and one of the sides just stopped working. Can I cash out the warranty for the $50 I paid and pick some new ones up? Hello @Teafan1221, we will honor warranties, however I would recommend texting us so we can confirm your warranty options so we can cover all of our basis and take the appropriate actions. 0 · Share on TwitterShare on Facebook Joyce_pulcini ✭ June 2020 edited June 2020 We want to buy a dell inspiron computer. We want to talk to someone about how we would transfer files from an old computer to the new one. How is this done? Do we bring in the old computer or do you do this remotely? My email is [removed for privacy] 0 · Share on TwitterShare on Facebook Ian admin July 2020 Joyce_pulcini said: We want to buy a dell inspiron computer. We want to talk to someone about how we would transfer files from an old computer to the new one. How is this done? Do we bring in the old computer or do you do this remotely? My email is [removed for privacy] Yes, we are able to look at computers for data transfers at any Micro Center store. An appointment is not needed for service, there may be some available online at https://www.microcenter.com/site/service/service.aspx Otherwise please visit the store with the computer and charger/power cable for assistance, store hours are 10am until 7pm Mon-Sat, 11am-6pm Sun.  0 · Share on TwitterShare on Facebook chris24 ✭ September 2020 I bought a Redragon headphone on Sat. Tried it today on four different computers and it does not work. Does you covid restriction apply to defective merchandise? If so, what are my options?  0 · Share on TwitterShare on Facebook TSTonyV admin September 2020 chris24 said: I bought a Redragon headphone on Sat. Tried it today on four different computers and it does not work. Does you covid restriction apply to defective merchandise? If so, what are my options?  If the product is defective you can return it.  0 · Share on TwitterShare on Facebook dcnettech ✭ October 2020 I was in the Madison Heights, Michigan store this morning between 10am and 11am. the store closed for a deep cleaning. Was there a Covid19 incident and should I be concerned / quarantine? 0 · Share on TwitterShare on Facebook Kaiserhhh ✭ October 2020 HI there. I made a Curbside pick-up order last night but I want to cancel the order now. I paid online with my credit card when I place the order. How should I cancel it? I noticed that there's no cancel order option in the order center. 0 · Share on TwitterShare on Facebook AlexS admin October 2020 edited October 2020 dcnettech said: I was in the Madison Heights, Michigan store this morning between 10am and 11am. the store closed for a deep cleaning. Was there a Covid19 incident and should I be concerned / quarantine? Greetings @dcnnettech, I apologize for the delay in response. The Madison Heights location was temporarily closed due to a confirmed case of COVID19.  This information can be found here for future reference as well as any other Recent Confirmed Cases of COVID19 at Micro Center locations.  We have since completed the deep cleaning and the store is sanitized and open for customers.  On a daily basis, our store employees have been extremely diligent in cleaning and sanitizing practices to help keep everyone safe. To address the concern of if you should quarantine, according to the date on the Confirmed Cases page, the person who was confirmed positive had not been at the store for two days since before your visit so your chance of contact with this person is zero. I hope this addresses your questions.  Stay safe! 0 · Share on TwitterShare on Facebook AlexS admin October 2020 edited May 19 Kaiserhhh said: HI there. I made a Curbside pick-up order last night but I want to cancel the order now. I paid online with my credit card when I place the order. How should I cancel it? I noticed that there's no cancel order option in the order center. If this was for in-store, the order should automatically cancel in 3 days.  0 · Share on TwitterShare on Facebook chubby ✭ October 2020 If I select next day shipping, would I be partially refunded since yall are only doing standard shipping?  0 · Share on TwitterShare on Facebook TSPhillipT admin October 2020 Hello @chubby Processing can take up to 5-7 business days and the Next Day is the name of the shipping method that FedEx will do when they receive the item.  As weekends are not considered business days, it's most likely to ship out Monday and arrive Tuesday.   0 · Share on TwitterShare on Facebook chunkey ✭ October 2020 I am planning to go to the Cambridge Store, do they accept cash now? 0 · Share on TwitterShare on Facebook LandShark admin October 2020 Q.  Do you accept cash or checks?   A.  We now accept cash and checks again. Hello @chunkey, welcome to the community! Yes, we are accepting cash now! 0 · Share on TwitterShare on Facebook MarioGC ✭ November 2020 Is there an email or a web link to know ahead of time if a store is closed? Thinking of coming in friday and I live very far away.  Also,  stores are not answering any phone calls so I can't just call and find out if they are open.  0 · Share on TwitterShare on Facebook LandShark admin November 2020 Yes, our website does show our store hours and whether our store is closed or if there is any change to hours. This can be found by clicking the "Store Info" button at the top of your page. Apologies, but our stores are not open until 10am Eastern. Our call center located in Ohio also opens at that time. However, we also have a prompt, should you call the store, it will inform you of the store hours. 0 · Share on TwitterShare on Facebook EMLOU ✭ November 2020 Can I return an unopened box of airpods? 0 · Share on TwitterShare on Facebook LandShark admin November 2020 Hello, @EMLOU Welcome to the communtiy. If the package is still sealed, we should be able to accept the return. However, if the seal has been broken or the headphones have been used, we are not able to accept the return at this time. 0 · Share on TwitterShare on Facebook JasonMartinez2 ✭ November 2020 Hi, I just recently purchased some Jbl bluetooth earphones and they are not working properly I've only worn them once and noticed their touch sensor wasn't working properly.  I had bought the protection plan and was hoping if I can return them still? I don't want to have to continue to use a product that isn't working properly.  0 · Share on TwitterShare on Facebook LandShark admin November 2020 @JasonMartinez2 I'd recommend bringing your broken item into the store to speak with an associate! 0 · Share on TwitterShare on Facebook «12» Categories 6.5K All Categories 995 The Blog 32 What's Trending 156 How to & Technical Guides 8 Computer Hardware 118 Software 3 Home Office 5 Networking Audio/Visual 2 Home Automation 15 3D Printers 5 Maker 14 PC Build Guides 76 Reviews & Buying Guides 23 Build Showcase 11 Contests 33 Past Contests 707 The Community 1.7K General Discussion 102 New Members 64 Consumer Tech 16 Prebuilt PCs and Laptops 71 Software 2 Audio/Visual 11 Networking & Security 1 Home Automation 2 Digital Photography 3 Content Creators 21 Hobby Boards & Projects 22 3D Printing 46 Retro Arcade/Gaming 78 All Other Tech 1.2K Store Information and Policy 46 Off Topic 5 Community Ideas & Feedback 110 Your Completed Builds 2.6K Build-Your-Own PC 1.6K Help Choosing Parts 217 Graphics Cards 157 CPUs, Memory, and Motherboards 61 Cases and Power Supplies 19 Air and Liquid Cooling 11 Monitors and Displays 28 Peripherals 6 All Other Parts 18 Featured Categories We love seeing what our customers build Submit photos and a description of your PC to our build showcase Submit Now Looking for a little inspiration? See other custom PC builds and get some ideas for what can be done View Build Showcase View builds by: AMD Processors Intel Processors RTX 3090 RTX 3080 RTX 2080 Ti RTX 2080 Super RTX 2070 Super RTX 2070 RTX 2060 Super Radeon RX 5700XT Radeon RX 5700 Air Cooled Liquid Cooled SAME DAY CUSTOM BUILD SERVICE If You Can Dream it, We Can Build it. Services starting at $149.99 More Details Micro Center Homepage Desktops Laptops Computer Parts Computer Accessories Custom PC Builder Build Showcase Networking Electronics 3D Printing Service, Upgrades & Repairs Laptop Battery Replacement Laptop Screen Repair Virus and Malware Removal Hard Drive Recovery and Backup Apple MacBook Repair Custom Built PCs Schedule an Appointment © Vanilla Foundation Theme 2021 Powered By Vanilla Web Page Data Backup & Recovery Services - Micro Center Micro Center can help back up your files or help recover lost files on your laptop, desktop, smartphone, or flash drive. Once recovered, files can be cloned to another storage drive. Community Article [Tech Article] How to fix when your monitor won’t display — Micro Center Computers Computer Parts Custom PC Builder DIY/ Maker {$smarty.capture.menu} Activity Categories Discussions Computers Computer Parts Custom PC Builder DIY/ Maker Home › General Discussion [Tech Article] How to fix when your monitor won’t display Ian admin April 2020 edited July 13 in General Discussion Hello! Welcome to the Micro Center Community. Today I'm going to be covering one of the most common issues that we hear about: “My monitor isn’t showing anything!” There’s a lot of different things that could cause this, but there are a few things you can do pretty quickly to troubleshoot it yourself. Click the links below to jump to a specific troubleshooting step! Make sure you only have one video cable plugged into your monitor Make sure your monitor is plugged into the right port on the back of your PC Power Cycle/Clear Caps on your computer Check the monitor input setting. Test another monitor or cable. 1 · Share on TwitterShare on Facebook «12» Comments TSTonyV admin August 2020 edited August 2020 1. Make sure you only have one video cable plugged into your monitor Only one cable should be connected from the computer to the monitor for display. While your monitor and PC have multiple video ports available, these are simply to allow more flexibility and add more monitors if you need them.  First, power down your desktop by holding the power button in for 5-10 seconds. While powered off, disconnect one of the cables from the computer and monitor. Now press the power button to turn the desktop back on. Allow the computer to boot backup normally, and your monitor should display properly.  0 · Share on TwitterShare on Facebook TSTonyV admin August 2020 edited August 2020 2. Make sure your monitor is plugged into the right port on the back of your PC When looking at the back of your PC, you will see a variety of ports. The motherboard in your computer will have USB ports, audio ports and video ports on the back. However, depending on the hardware in your computer you can’t always use the video ports on the motherboard. If your computer has a dedicated video card, your monitor needs to plug directly into it.  In the example picture the area labeled #1 is the onboard video ports on the motherboard. All ports will be labeled next to their port with symbols/text such as DVI, HDMI, DP and VGA. The area labeled #2 is the video card.  If there is a video card in your system the motherboard video ports won’t work by default.  You need to use the video card instead. If you cannot find the ports you are looking for on your video card, they may be covered/capped, which is very common a new computer/video card. In the example below, the DisplayPort (on the top) and DVI port (on the bottom) are covered: These ports are fully functional but are covered to protect the slot when not in use. Just pull those covers off and reveal the available video ports and you’ll be able to use them.  If your display doesn’t show up after switching your cable to the video card, you may need to power cycle your computer.  0 · Share on TwitterShare on Facebook TSTonyV admin August 2020 edited August 2020 3. Power Cycle/Clear Caps on your computer Once your cables are all in order, most likely your system will be showing something. If not, one easy step you can do is what we call “clearing caps.” Hold the power button down on your computer until it shuts off. Once it’s shut off, disconnect the power cable from the back of the computer. While it’s unplugged, press and hold the power button down for 30 seconds. This will discharge any electricity still being stored. After 30 seconds are up, plug the system back in and try turning it back on. You can also do this if your computer won’t wake up from sleep mode.  0 · Share on TwitterShare on Facebook TSTonyV admin August 2020 edited August 2020 4. Check the monitor input setting. Your monitor may just be on the wrong input if it’s not showing anything. Monitors will have a menu button or input button you can use to change this. These buttons are typically located on the bottom-right corner of the monitor' sometimes in the center or on the back. Check your owner’s manual if you’re not sure where they are.  You want to cycle through the inputs until it’s on the one that matches the cable you have plugged into the monitor.  0 · Share on TwitterShare on Facebook TSTonyV admin August 2020 edited August 2020 5. Test another monitor or cable.  If you make it through all the previous steps and your monitor is still not displaying anything, then it’s likely an issue related to hardware. If you have another cable to test with your monitor, try that first. If it’s still not displaying after that, then try a different monitor that you know works. If the other monitor displays something then we know it’s an issue with the first monitor. If the other monitor also does not display anything, then the computer is likely experience an issue that is causing it not to display anything.  0 · Share on TwitterShare on Facebook TSTonyV admin August 2020 If you have any questions, feel free to comment below! And remember, if it turns out you're having issues with your computer, Micro Center offers computer repair services in every store. 0 · Share on TwitterShare on Facebook leobingham_ ✭ March 29 i just built my pc and everything seems to be fine but once i plugged my hdmi into the video card and monitor it says no signal but that an hdmi is detected idk what to do so i’m hoping someone can help me. 0 · Share on TwitterShare on Facebook TSTDavey admin March 30 @leobingham_ what graphic card do you have? Has the hDMI cable being used been around monitors and computers for a long time (ex., 5 plus years)? 0 · Share on TwitterShare on Facebook leobingham_ ✭ March 30 edited March 30 i have a evga geforce gtx 1070 and my hdmi was working fine with my xbox and still is i also tried using a different hdmi but it did the same thing 0 · Share on TwitterShare on Facebook Ian admin March 30 https://community.microcenter.com/discussion/comment/30376#Comment_30376 Does the issue occur with the other ports on the video card? 0 · Share on TwitterShare on Facebook leobingham_ ✭ March 30 edited March 30 yes i tried it with a display port and it said the same thing. also there’s only one hdmi port in the pc if that’s what u were asking 0 · Share on TwitterShare on Facebook Ian admin March 30 https://community.microcenter.com/discussion/comment/30393#Comment_30393 Did the card work in another PC? 0 · Share on TwitterShare on Facebook leobingham_ ✭ March 30 l don’t have another pc so idk i got it used though 0 · Share on TwitterShare on Facebook Ian admin March 30 https://community.microcenter.com/discussion/comment/30420#Comment_30420 It is hard to say if it hasn't been tested on another PC, do you have the power plug from the power supply plugged into the GPU? 0 · Share on TwitterShare on Facebook leobingham_ ✭ March 30 yes i do and the letters on it light up when i turn it on do u think i should return it? 0 · Share on TwitterShare on Facebook TSTDavey admin March 30 @leobingham_ what monitor do you have? And the monitor worked fined connected to your xbox correct? Was the graphic card purchased from MC or the monitor? 0 · Share on TwitterShare on Facebook leobingham_ ✭ March 30 yes i do and the letters on it light up when i turn it on do u think i should return it? 0 · Share on TwitterShare on Facebook TSTDavey admin March 30 @leobingham_ We need to know this information. What monitor do you have? And the monitor worked fined connected to your xbox correct? Was the graphic card purchased from MC or the monitor? 0 · Share on TwitterShare on Facebook leobingham_ ✭ March 31 no neither gpu was from amazon and monitor from cosco. i have a lg 27gl. and yea it worked fine with my xbox 0 · Share on TwitterShare on Facebook leobingham_ ✭ March 31 i’m probably gonna return it and then go to mc and get the same one just used 0 · Share on TwitterShare on Facebook TSKyleH admin March 31 https://community.microcenter.com/discussion/comment/30462#Comment_30462 Hello @leobingham_ Have you tried another display with the computer, TV's for example have HDMI as an option to connect many times for testing. 0 · Share on TwitterShare on Facebook leobingham_ ✭ March 31 edited March 31 @TSKyleH there’s only display port and hdmi i tried a display port cable and the hdmi and neither work  0 · Share on TwitterShare on Facebook Ian admin April 1 If none of the ports are working, it may be best to looking into returning it to the place of purchase. 0 · Share on TwitterShare on Facebook leobingham_ ✭ April 2 @ian that’s what i did. any idea of about where i could get geforce gtx 1070 i looked at the cambridge stir which is closest to me but they don’t have it. if not any suggestions on what i should get my budgets around 600 for a graphics card but it has sum wiggle room. 0 · Share on TwitterShare on Facebook Ian admin April 2 https://community.microcenter.com/discussion/comment/30561#Comment_30561 The GTX 1000 series haven't been sold for quite some time. You'd probably be able to get a 3060 Ti or 3070 at that price range. Here's the graphics cards we have listed in that price range: https://www.microcenter.com/search/search_results.aspx?Ntk=all&sortby=match&N=4294966937+43+42&myStore=false 0 · Share on TwitterShare on Facebook KaptainH ✭ April 11 Just got a new PowerSpec G707 and no display! Frustrating and of course Micro Center is closed on Sundays. Tried both the mobo and the GPU ports. Tried 2 different Display Port cables, 2 different HDMI cables, 2 different monitors. Tried every single port (4 different display ports, 3 different HDMIs) and power cycled.. The case is kinda scratched up. Have a feeling this was an open box sold as 'new'. 0 · Share on TwitterShare on Facebook Ian admin April 12 https://community.microcenter.com/discussion/comment/31032#Comment_31032 I am sorry to hear of the issues and for any confusion but we are open on Sundays. If it is still not working for you, we offer walk-in service so an appointment is not required. Our Technicians are available Monday-Saturday from 10am-9pm and Sundays from 11am-6pm. However, if you’d still like to let us know when you plan to arrive you can schedule a service appointment here: https://www.microcenter.com/site/service/service.aspx 0 · Share on TwitterShare on Facebook Rearwheel69 Livonia, Michigan ✭ April 28 Hi, I just bought a 6700 XT from MC last week and I have yet to get a display. I tried all of the points in the beginning of the post and still no luck. I also searched online for any ideas and only found clearing caps, cycling off and on and updating my BIOS, which I also did. At one point, I removed the GPU and reinstalled my RX 570, and it worked; it worked with both the display port cable and the HDMI cable, so I know my cords are good, my monitor works, my BIOS is up to date, etc, I just still have no display. I will add that while I had the covers off of my tower, the 6700 XT does seem to come on- the fans spin for a second or two and then go off. My mobo shows a fault in the GPU via the little diagnostic light. The light does not come on with the other GPU. Any insight appreciated. AMD Ryzen 7 2700, Gigabyte Aorus B450 Pro WIFI, Mushkin Blackline 2666 RAM- 32GB(4x8), Intel 600GB SSD, Dell D2719HGF monitor 0 · Share on TwitterShare on Facebook Rearwheel69 Livonia, Michigan ✭ April 28 *Power Supply is EVGA SuperNOVA 750 G3 80+ GOLD 0 · Share on TwitterShare on Facebook TSTDavey admin April 28 @Rearwheel69 just chiming in. Assuming you have all your wiring seated into the motherboards ports all the way (ex., 24 pin, 8 pin connectors, PWR reset led case wiring, etc.), what happens when you try to boot your system with 1 RAM stick in the first ram slot closest to the CPU? Try that, and do you have another system you can install your EVGA PSU into to see if it will power on the other system? That way you can eliminate if its a bad PSU. If you don't have another system, you could try the paper clip test on the power supply, see video below. Video: https://www.youtube.com/watch?v=dyVkWznvDHQ 1 · Share on TwitterShare on Facebook «12» Categories 6.5K All Categories 995 The Blog 32 What's Trending 156 How to & Technical Guides 8 Computer Hardware 118 Software 3 Home Office 5 Networking Audio/Visual 2 Home Automation 15 3D Printers 5 Maker 14 PC Build Guides 76 Reviews & Buying Guides 23 Build Showcase 11 Contests 33 Past Contests 707 The Community 1.7K General Discussion 102 New Members 64 Consumer Tech 16 Prebuilt PCs and Laptops 71 Software 2 Audio/Visual 11 Networking & Security 1 Home Automation 2 Digital Photography 3 Content Creators 21 Hobby Boards & Projects 22 3D Printing 46 Retro Arcade/Gaming 78 All Other Tech 1.2K Store Information and Policy 46 Off Topic 5 Community Ideas & Feedback 110 Your Completed Builds 2.6K Build-Your-Own PC 1.6K Help Choosing Parts 217 Graphics Cards 157 CPUs, Memory, and Motherboards 61 Cases and Power Supplies 19 Air and Liquid Cooling 11 Monitors and Displays 28 Peripherals 6 All Other Parts 18 Featured Categories We love seeing what our customers build Submit photos and a description of your PC to our build showcase Submit Now Looking for a little inspiration? See other custom PC builds and get some ideas for what can be done View Build Showcase View builds by: AMD Processors Intel Processors RTX 3090 RTX 3080 RTX 2080 Ti RTX 2080 Super RTX 2070 Super RTX 2070 RTX 2060 Super Radeon RX 5700XT Radeon RX 5700 Air Cooled Liquid Cooled SAME DAY CUSTOM BUILD SERVICE If You Can Dream it, We Can Build it. Services starting at $149.99 More Details Micro Center Homepage Desktops Laptops Computer Parts Computer Accessories Custom PC Builder Build Showcase Networking Electronics 3D Printing Service, Upgrades & Repairs Laptop Battery Replacement Laptop Screen Repair Virus and Malware Removal Hard Drive Recovery and Backup Apple MacBook Repair Custom Built PCs Schedule an Appointment © Vanilla Foundation Theme 2021 Powered By Vanilla Web Page Site Map | Micro Center What's where? Shopping: Help, Policies, Specials, Rebates, Site Tools, Shopping Cart. Email & Newsletters. At The Stores: Store Locations, Store Information/Services, Partners. Community Article The Best Tech for Back-to-School 2021 — Micro Center Computers Computer Parts Custom PC Builder DIY/ Maker {$smarty.capture.menu} Activity Categories Discussions Computers Computer Parts Custom PC Builder DIY/ Maker Home › Reviews & Buying Guides The Best Tech for Back-to-School 2021 SeanM admin August 12 edited September 1 in Reviews & Buying Guides Now that the end of summer is approaching, students are getting ready for the new school year. And whether you’ll be returning in person or doing remote learning, students, especially those in high schools and universities, need to be equipped with the right tech to make sure their learning experience is everything it needs to be. It is easy to be overwhelmed by the sheer amount of tech available, ranging from high-tech laptops to Air Pods. The question on almost every student’s mind right now is “What do I need for school?” We put together a list of some back-to-school tech essentials to make your back-to-school decisions just a little bit easier.  What to look for in Tech If you’re on the prowl for back-to-school tech, we’ve got a couple of tips for you that will help narrow down your range wide options to find your perfect fit:  1.    Quality Tech can be expensive. And, generally, putting more money into tech means you’re getting a more reliable product with more comprehensive features. But, if putting a lot of money towards tech makes you anxious about breaks and failures, Micro Center’s Protection Plans are there to protect you from unforeseen circumstances.  2.    Budget Tech budgets can be odd, as your budget range may be less focused on total cost and more focused on how much certain features may cost. When setting your budget, make sure to consider everything you absolutely need before settling on a price range. And keep your eyes open for sales - Micro Center offers some of the best laptop deals around, so you might find what you're looking for cheaper than you were expecting!  3.    Refurbished Products As we said, tech can be expensive. But it doesn’t always have to be. Refurbished products are a great way to get to-of-the-line technology cheaper. Micro Center offers a wide range of factory-certified refurbished products, including mice, headphones, and even Apple devices!  4.    School Requirements If you’re shopping for back-to-school tech, be sure to check with your school to make sure your tech is compliant. There’s little worse than setting up a brand-new laptop only to find out your school required a different model! If you need some tips before shopping for computers, we put together a handy guide to help you out.    Essential Back-to-School Products While every student is going to have different back-to-school needs, we do see certain requests come up time and time again: smartphones, laptops, desktops, headphones and backpacks. Understanding the features of each product will help you decide which one is best suited to your needs. Hopefully, we can help lower the scope of your options, but if you’re still not sure what you need, stop by your local Micro Center and one of our associates will be more than happy to help you make a perfect choice!   Laptops Like smartphones, laptops have become an absolute must-have in recent years. We’ve put together a list of some of our favorites, ranging from budget-friendly to powerhouse.   HP – 15.6” Laptop Computer: Price: $399.99 This sleek lightweight HP 15-eF1072nr 15.6” laptop is a popular choice for students. The powerful LED black-lit LCD offers clarity and the 2.6GHz processor combined with a 256GB solid state drive offers a lightning-fast experience. And that’s not all - it has built-in stereo speakers, dual microphones, a high-definition audio system, and a battery that will keep your laptop running for hours. Key Features ▪                 Ryzen 3 3250U Processor ▪                 256GB SSD ▪                 AMD Radeon Vega 3 Graphics ▪                 Bluetooth 4.2     Lenovo IdeaPad Flex 5 14ITL05 14" - Laptop Computer Price: $699.99 Lenovo has always been a reliable brand of laptops and The IdeaPad is no exception. With a 15.6” full HD anti-glare LCD, two powerful speakers, dual array microphone, USB ports, and a durable battery, you get all the features you wish to have on your laptop. Key Features ▪                 Touch screen ▪                 Privacy shutter on the camera ▪                 Intel Core i5 11th Gen 1135G7 2.4GHz processor ▪                 512GB SSD ▪                 Bluetooth 5.0   Lenovo Yoga 2-in-1 Laptop Computer: Price: $899.99 Lenovo Yoga 7i offers both portability and outstanding performance. It has a 14” desktop touchscreen display, sleek metal chassis, and a high-bandwidth RAM with a battery life of over 13 hours. It’s sleek, small design hides multiple USB ports, a thunderbolt port, and a powerhouse under the chassis. Key Features ▪                 Intel Core i7 11th Gen 1165G7 2.8GHz Processor ▪                 Full HD IPS touch screen ▪                 12GB RAM ▪                 512 GB SSD ▪                 4.7GHz turbo boost speed   Microsoft Surface Laptop 3 Computer Price: $1399.99 Although on the pricier side, the Microsoft Surface Laptop is both sleek and portable. It includes several advanced features including but not limited to hyper-threading technology, thermal monitoring, virtualization, and turbo boost technologies. Other features include a high-resolution front camera, speakers, built-in microphone, and audio system. Key Features ▪                 Intel Core i7 10th Gen 1065G7 1.2GHz ▪                 Battery life of up to 11 hours and 30 minutes ▪                 Preloaded Microsoft 365 software ▪                 512GB SSD ▪                 Great for use at home, business, and school   Desktops Some students prefer to have a desktop along with their laptops. Having a monitor on your study table can lessen eye strain, generally offers greater storage, and usually offers a bit more customizability and power.   1.    HP 23.8” All-In-One Computer Price: $849.99 This 23.8” desktop combines style and functionality. The wide screen offers stellar picture quality and hides a powerful Intel processor along with multiple USB and expansion ports. And if you don’t feel like using a mouse, use your finger! Key Features ▪                 23.8” Full HD IPS Touch Display ▪                 Intel Core i5 1135G7 2.40 GHz Processor ▪                 512GB SSD ▪                 Space-saving all-in-one design   2.    Acer Aspire C27 Full HD Display Price: $799.99 When most people think of desktop computers, they think of big, clunky towers and tons of cords. The Aspire C27 offers a full desktop experience with minimal cords and zero towers thanks to it all-in-one design, saving you space and hassle. Key Features ▪                 27” Full HD Display ▪                 Intel Core i5 1035G1 1.0GHz Processor ▪                 512GB SSD ▪                 Space-saving all-in-one design ▪                 Wireless keyboard and mouse     Dell Inspiron 7700 27” All-In-One Price: $1,459.99 A compact all-in-one hiding a whole lot of storage space and power. Featuring a high-end Intel i7 processor with 16GB of DDR4 RAM, as well as over 1.5TB of storage space, the Inspiron 7700 is the minimal workhorse of your dreams. Key Features ▪                 27” Full HD Touch Display ▪                 Intel Core i7 1165G7 2.8GHz Processor ▪                 Over 1.5TB of storage ▪                 Space-saving all-in-one design   Build your own! We can’t not mention building your own PC – it is what we’re known for! But don’t worry if you’ve never built one before. It's easy, and we have guides to help you get started and friendly staff in-store who will happily walk you through it. We can even build it for you! Or: Go Platinum! Looking for more laptop and desktop recommendations? Check out the Platinum Collection! Featuring computers custom-built for Micro Center, you won't find these unique configurations anywhere else. The Micro Center Platinum Collection offers top-of-the-line gaming laptops and desktops for any budget. And don't worry - you can still do your homework on them too! Laptop Backpack No laptop is complete without a laptop backpack, especially if you’re going to carrying it around school all day. A durable backpack not only protects your laptop but holds all your belongings, including charger, headphones, USB, and even your notebooks. Why carry multiple bags when one does the trick?       Solo Urban Hybrid Laptop Briefcase Price: $49.99 This modern laptop case offers the benefits of both a briefcase and a backpack. It is made from durable polyester and has padded carrying handles along with removable shoulder straps making it comfortable to carry. It is ideal for any laptop with a display of up to 15.6”. Key Features ▪                 A 5-year warranty ▪                 Hold up to 2.5lbs of weight ▪                 Several large pockets Wenger Synergy Laptop Backpack Price: $99.99 This polyester backpack will effortlessly carry all your belongings including your 16” widescreen laptop. The backpack is suitable for all including executives and young college students. The black color and sleek finish give a modern look. Key Features ▪                 Ample storage ▪                 Can hold up to 3.7lbs ▪                 Highly rated   Ogio Gambit Backpack Price: $109.99 If you have a laptop with a bigger display, this should be your top pick. It is durable and has a thick lining offering maximum protection.  Key Features ▪                 Padded straps ▪                 Dedicated fleece-lined top-loading laptop compartment   Headphones Headphones have been a must for decades at this point, but with advancements in noise-canceling tech, it just might be time for an upgrade. Noise-canceling headphones add an extra level of distraction protection, meaning more studying and working with less slacking off. And no wires - wireless headphones mean no cord tangles or breaks!   Audio–Technica ATH M50 Price: $179.99 The Audio–Technica ATH M50 gives you exceptional sound quality and has upgraded Bluetooth technology. This pair of headphones has a modern design with high-end performance and will work well with any desktop or tablet. Key Features ▪                 40-hour battery life ▪                 Comes with a USB cable charger and carrying pouch   Bose Headphones 700 Active Noise Cancelling Wireless Bluetooth Headphones Price: $379.00 Turn off the world around you with the ultra-smart noise-canceling features of these Bose headphones. They even include a built-in microphone with Alexa and Google Assistant voice control! Key Features ▪                 Intuitive touch control ▪                 Up to 20 hours battery life Beyer Dynamic Price: $179.99 Perfect for long online classes, the Beyer Dynamic offers clear sound quality, is comfortable to wear, and keeps all environmental noise at bay. Key Features ▪                 Designed for long listening sessions ▪                 Impressive frequency response   Speakers Of course, Some people prefer speakers to headphones. Or, maybe you just want to fill your dorm room with sounds! If that’s you, we’ve picked some of our favorite bang-for-your-buck speakers.   Logitech Z130 Stereo Speakers Price: $25.99 Quick to set up and easy to use, the Logitech Z130 speakers offer rich, dynamic sound quality and are a fantastic desktop speaker set. Key Features ▪                 Easy to set up ▪                 Work with any device with a 3.5mm jack   Creative Labs Pebble 2 Computer Stereo Speakers Price: $19.99 These orb-shaped computer speakers are equipped with a powerful 2.0 speaker system. Their small, sleek design keeps them from overtaking your workspace and add a nice bit of flair wherever they are Key Features ▪                 Easily connected via USB cable ▪                 45-degree elevated sound stage    Creative Labs Pebble Plus 2.1 Channel Computer Speakers Price: $39.99 If you like the look of the Creative Labs Pebble 2 but want a little extra oomph, the Pebble Plus 2.1 boasts all the aesthetics of its bretheren with an added subwoofer to make that bass really sing.  Key Features ▪                 Clean, sleek, minimal design ▪                 Subwoofer adds heavier bass  Smartphones Smartphones are an obvious must-have, but there are more than a few options available in the market. So, we put together a list of affordable smartphones that will do everything you need them to do without breaking the bank: Samsung Galaxy A32 Unlocked 4G – LTE Price: $279.99 This amazing smartphone has almost all features students could want, such as a 64mp ultra-high-resolution camera, a chic design, and a 128 GB built-in memory. It is a part of the A32 series and has a 6.4” display with a 20-megapixel front camera. It also supports Bluetooth connectivity and allows for an amazing gaming experience. Key Features ▪                 Multi-lens camera ▪                 5000mah battery timing offering more talk time ▪                 Water and dust resistance ▪                 Supports a wide range of music and video formats ▪                 6 GB system memory and SD card slot   Samsung Galaxy A02s A025M Unlocked 4GB Price: $169.99 This Samsung Galaxy A02s has a 6.5” infinity V-shaped display. It offers easy navigation options, and a sleek matte finish. It’s octa-core processor ensures excellent performance, a long-lasting battery, improved 64 GB internal storage, and most importantly a 15W adaptive fast charging. A fantastic option for high school and college students. Key Features: ▪                 Dark mode for nighttime use ▪                 Dual nano sim ▪                 64 GB internal storage with 1TB Micro SD ▪                 4GB RAM ▪                 Dual Nano SIM Blue G51 Plus Unlocked 4G LTE Price: $119.99 If battery life is a must, the Blue G51 Plus should be at the top of your list. At 4000mah, it will easily last you a day. The 6.5 HD Infinity display combined with the powerful built-in speaker is perfect for online classes. Plus, the camera is great quality for those selfies with friends. Key Features: ▪                 Enhanced security because of the finger sensor ▪                 A 1.65GHz octa-core processor ▪                 64 GB built-in memory ▪                 8-megapixel front camera Hopefully, we've laid some groundwork for what you might need before your or your student heads back to school. If you have any questions or need any more help, don't hesitate to comment below or visit any of our stores for in-person help! More from the Micro Center Community: Looking for more information about tech buying? We’ve got Community sections dedicated to buying guides and reviews, as well as buying guides for Back-To-School Computers and Build-Your-Own Computers. And if you can’t find what you’re looking for, don’t hesitate to post a new discussion and the Community will be happy to help! 0 · Share on TwitterShare on Facebook Leave a Comment Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. 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Categories 6.5K All Categories 997 The Blog 34 What's Trending 156 How to & Technical Guides 8 Computer Hardware 118 Software 3 Home Office 5 Networking Audio/Visual 2 Home Automation 15 3D Printers 5 Maker 14 PC Build Guides 76 Reviews & Buying Guides 23 Build Showcase 11 Contests 33 Past Contests 711 The Community 1.7K General Discussion 102 New Members 64 Consumer Tech 16 Prebuilt PCs and Laptops 71 Software 2 Audio/Visual 11 Networking & Security 1 Home Automation 2 Digital Photography 3 Content Creators 21 Hobby Boards & Projects 22 3D Printing 46 Retro Arcade/Gaming 78 All Other Tech 1.2K Store Information and Policy 46 Off Topic 5 Community Ideas & Feedback 110 Your Completed Builds 2.6K Build-Your-Own PC 1.6K Help Choosing Parts 217 Graphics Cards 157 CPUs, Memory, and Motherboards 61 Cases and Power Supplies 19 Air and Liquid Cooling 11 Monitors and Displays 28 Peripherals 6 All Other Parts 18 Featured Categories We love seeing what our customers build Submit photos and a description of your PC to our build showcase Submit Now Looking for a little inspiration? 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Services starting at $149.99 More Details Micro Center Homepage Desktops Laptops Computer Parts Computer Accessories Custom PC Builder Build Showcase Networking Electronics 3D Printing Service, Upgrades & Repairs Laptop Battery Replacement Laptop Screen Repair Virus and Malware Removal Hard Drive Recovery and Backup Apple MacBook Repair Custom Built PCs Schedule an Appointment © Vanilla Foundation Theme 2021 Powered By Vanilla Community Article PowerSpec G464 rebooting randomly — Micro Center Computers Computer Parts Custom PC Builder DIY/ Maker {$smarty.capture.menu} Activity Categories Discussions Computers Computer Parts Custom PC Builder DIY/ Maker Home › General Discussion PowerSpec G464 rebooting randomly DaveM ✭ December 2020 in General Discussion Hi. I just purchased a PowerSpec G464 system a couple of days ago and it is rebooting for no reason and randomly. Sometimes its during gameplay (wow classic, not the most intensive) and sometimes while looking at YouTube over Chrome and sometimes just clicking around windows. Also, I did some investigating and it looks like the site specs says DDR4-3200 and it look like I have DDR4-2400, so I am a bit confused there. I am hoping you all can assist me here. I have built a lot of systems, but I didn't want to get crazy here before I asked if there was some known issue that might be causing this on this particular build. Thanks. Based on other posts, I see you've asked for screenshots of CPU-Z. So here you go: 0 · Share on TwitterShare on Facebook «12» Comments TSTDavey admin December 2020 Hello @DaveM sorry you are having issues with the Powerspec. We want to be able to track this issue with a Tech Support case. Can you give us your reference number off your receipt or first name, last name and zip code on the purcahse? The G464 has a Asus Tuf Gaming X570 board on the inside. Lets first troubleshoot the board. Here is a link below. Update the Chipset driver first. It has a 10/27/2020 update date. After updating the chipset driver, test the computer. Launch WOW and see if it continues to randomly shut off.  If it happens again, go back to the Tuf x570 link below and do a BIOS update. If need a video or link on how to update a ASUS motherboard bios let us know. But we want to first see if the chipset driver will fix the issue. Also can you go into Task Manager, then under performance and let us know the speed for memory listed in Task Manager. We trust the CPU-z software, but we want to make sure Windows is identifying the same RAM speed. The G464 should have DDR4-3200 mhz RAM. Link:https://www.asus.com/us/Motherboards/TUF-GAMING-X570-PLUS/HelpDesk_Download/  0 · Share on TwitterShare on Facebook DaveM ✭ December 2020 Since I wrote this, I've updated everything except the Bios. I will do that as a last resort since the update is still "beta". The task manager does show 3200, so it must be an issue with the tool. I haven't seen the crash yet, but I will come back if it happens. Otherwise, the updates may have solved the problem. It was odd though, one of the crashes (watching a youtube video full screen) resulted in a buzzing sound from the box and then the hard reboot. No errors in event logs or anything. Very odd.  0 · Share on TwitterShare on Facebook TSTDavey admin December 2020 @DaveM Okay glad to hear no issues so far. Keep us posted. 0 · Share on TwitterShare on Facebook MJend15 ✭ December 2020 I have bought the exact same PC recently and have had the same issue with the random reboots. I even went in and they swapped out the pc with a brand new one. Same issues playing warzone. Updated chipset drivers and am still getting reboots. How do I perform a BIOS update? 0 · Share on TwitterShare on Facebook MJend15 ✭ December 2020 I updated the chipset and then updated the BIOS and I'm still getting random restarts, but only when playing Warzone. I played cyberpunk 2077 for a couple hours straight with no issues.  Any other possible options?  Could it be the power supply? 0 · Share on TwitterShare on Facebook TSPhillipT admin December 2020 Hello @MJend15 Have you done any troubleshooting with Warzone?  Setting changes or uninstalling reinstalling?  Not saying that it's specifically Warzone but it could be something that Warzone is doing that triggers the system to restart.   0 · Share on TwitterShare on Facebook Dcol2 ✭ December 2020 edited December 2020 So far I’m pretty upset. I have the same issue as op. I bought my g464 during black Friday considering the nice price and rig setup. Had the problem as soon as I started playing Warzone about a day after setting up my desk. A couple days pass and it would randomly restart whether it be during pregame or during the game - happen spontaneously on its own. I called service and stepped into one of the mc locations and was suggested to swap out for another one as I was told it could be a bad graphics card. So I did the following week in December, clean swap with a brand new one. Everything was all good until it started to happen again.  I consulted my friend who has a similar dog rig and we updated the drivers, updated the bios, and widows os for more stability. Everything seemed like it ran more smoothly, however that didn't solve my problem for the random reboot. So we then ran a stress test on the gpu and cpu for 30+ minutes and it did not a skip a heartbeat or anything that indicated something was off. We checked the event viewer and it stated a kernel power/sleep error and upon further research on the times it would crash/reboot (black screen), apparently this particular computer setup does not like to be on power saving or have a sleep mode setting. So we turned it off.  Out of the box, I found that this was also Oc'd and we even updated to stock settings. Again, everything seemed like it worked okay for about a day, and then boom it started happening again. One particular odd thing I've noticed while looking into my settings is that the ram frequency was at 2400 rather than the advertised 3200, which completely threw me off considering it was being ran on auto. So I set it to DOCP to where it should've been and got it running as the advertised frequency. Thought that also worked as I didn't run into any issues for a couple of days, but then soon after it started to reboot again playing Warzone, same error code for Kernel power.  So I ran a mtest, for many hours until completion, there were no errors found and everything found to be normal. I had my brother help me diagnose this and upon further speculation and knocking out each variable, he suspects a bad psu. I called MC tech services and described my issues as stated here, and was told the same thing - A bad psu and was suggested an upgrade to a 1000 watt psu being that someone had a similar issue and found to be that this was his fix. Not sure of the powerspec hardware components to be a culprit, but I'm at a loss to what could cause the random boot issue.  Such a headache this is, I bought a prebuilt computer for the sole reason of avoiding these kinds of problems. My friend's swear by the MC brand and their quality service and products, but I'm starting to believe otherwise since I'm having very bad luck with this prebuilt. I should not be having these issues being that I bought a brand new computer and built by a trusted brand - not to mention spending around $1600 with tax.  I'm stopping by MC today (12/13) and dropping off my g464 for them to take a look at it, replace/upgrade whatever necessary. Really sad that within just a few days, service tech know my name already. Even worse, both Elston and Westmont locations are about 1.5hours away from me. Super inconvenient.  Sigh.. 1 · Share on TwitterShare on Facebook TSMikeW admin December 2020 Greetings @davem @Dcol2 We apologize for the trouble with the new system and we're certainly going to look into it. I'd ask that you please run bluescreenview and screenshot the results: https://www.nirsoft.net/utils/bluescreenview.zip  Neither of you mentioned BSOD's, sounds like an intermittent power loss, but we'd like to verify nothing is being logged that could account for this. Regarding the memory speed, enabling DOCP is not part of the BIOS defaults. This is something we enable. if the BIOS defaults are reset then DOCP is disabled, and 2400 is the JEDEC profile the RAM in this system, will train to on this motherboard. This could have been missed. As for the power supply, I've load tested this power supply on a considerably more demanding system, over a long period of time and it held up well. Please provide any information that you're able to. We'll investigate this further. 0 · Share on TwitterShare on Facebook sdjh34 ✭ December 2020 Hello, I'd like to add that I am experiencing similar issues with my PowerSpec G464. I've had it for a little over a week and it has restarted unexpectedly twice. Once while I was using Firefox, which was odd, and again yesterday while I was playing Star Wars Battlefront II. I have not tried to update the BIOS, but will do that today and then give an update after a few days. It seems to be rather random, and I cannot produce conditions where it restarts predictably. I tried running Star Wars Battlefront II again at a taxing level (it runs 144 fps on Ultra with 0 issues) and it did not restart again. Regardless, I will try these updates and wait and see if it restarts again. Thanks for the help! 0 · Share on TwitterShare on Facebook dcups ✭ December 2020 Just got done with mc in westmont. Apparently my AIO pump went bad, ended up replacing the psu as well to an EVGA 850 Gold full mod. Wish me luck.. 0 · Share on TwitterShare on Facebook TSTDavey admin December 2020 @dcups Good Luck. Chime back in anytime if there is anything else we can do for you on the Microcenter Community Forum. 0 · Share on TwitterShare on Facebook dcups ✭ December 2020 So far so good.  Changed my psu to an evga 850 gold and replaced AIO pump. So far so good.  0 · Share on TwitterShare on Facebook MJend15 ✭ December 2020 @dcups Is that still working for you?  I'm still having random reboots.. When I took mine into MC last week they ran a stress test and said it was a driver issue so they uninstalled and reinstalled and then ran cyberpunk for 4 hours with no issues.  As soon as I took it home and booted it up it immediately rebooted and has been doing it since.  Had it reboot probably 5 times so far today..  I don't know what else to do at this point other than return it for a different model.  Seems like there's at least 6 of us with the same issue on new prebuilt computers... 0 · Share on TwitterShare on Facebook sdjh34 ✭ December 2020 @TSTDavey Just curious if you guys have looked into this further since it seems to be a common issue people are having with this model. Could it be an issue specific to this motherboard? From what I’ve read it seems like it’s a common problem. Is there a concrete answer or solution for this issue yet?I have been away from home for the holidays so I haven’t been able to monitor it to see if it happens again, and my 15 day return period has expired. I’m getting nervous that this problem will never be fixed and I could very well have wasted $1500 on a pre built. Really trusted microcenter so this has been disappointing to say the least. Thanks for your help and any info you can provide. 0 · Share on TwitterShare on Facebook TSTDavey admin December 2020 Hello @sdjh34 sorry you are having issues as well. Do you also have a G464 Powerspec? Is the computer still randomly rebooting? To answer your question random rebooting can either be the motherboard not functioning correctly with windows, as to why at the top of this post, I mentioned to do motherboard chipset driver updates. Other times for random reboots could be a  Video card issue. It really depends on the behavior of the pc's random reboots. Is it common? It could be, the Powerspec is Microcenters custom build brand. Its not a Dell or an HP, its a custom build PC made by Microcenter. Custom built pc's you have to keep it up to date with windows as well its components. The Windows updates should install your hardware drivers, but sometimes windows won't find them, especially for custom built pc's. So sometimes the PC user has to update the hardware drivers if they need an update. You'll only know if it needs an update when something isn't working. If you'd like to return the Powerspec, reply back. We can create a ticket for it to track the return. If you still have the box and packaging, we can go up to 30 days from the date of purchase to except your return for an exchange or refund. We can also help you troubleshoot the reboots so it no longer behaves that way. 0 · Share on TwitterShare on Facebook dcups ✭ December 2020 edited December 2020 Problem still occurs for me after replacing psu and AIO pump. This thing is trash! All I’m doing is tossing more money into it and really close to the $2k Mark. I don’t know anyone in their right mind who would find this to be acceptable, let alone allow such an intolerable quality build of a pc, just throwing things together and hoping it sticks. Seems more of a common issue to me. Although things like this may be common in the tech world, I’m sure the odds of this happening to this particular make and model, continuously, should be recalled in some sort of way. Just like vehicles.  I love the computer, just hate that I spent almost $2k on a sub par rig that doesn’t even handle a qtr of what it is meant to handle. It’s no wonder they had only one in stock at both the elston and westmont location, and I bought both - still the same problem.  QC needs some accountability here. 0 · Share on TwitterShare on Facebook MJend15 ✭ December 2020 @TSTDavey all my drivers are up to date. Updated chipset drivers as well as motherboard BIOS. Still getting the issues to occur. The issue is common - at least twice every time I use the PC 0 · Share on TwitterShare on Facebook TSTDavey admin December 2020 @MJend15 sorry you are having issues with the Powerspec g464. Looks like it has a 5700xt GPU in it. We will emailing you get some more information from you to troubleshoot further. Look for the email and in the meantime, set your power option to High Performance, see link below if need instructions on how to do that. Then test out your game once it set to high performance. https://support.norton.com/sp/en/us/home/current/solutions/v85131538  0 · Share on TwitterShare on Facebook dcups ✭ December 2020 Computer is set to high performance. Still does the same thing 0 · Share on TwitterShare on Facebook TSTDavey admin December 2020 @dcups Okay, did you get our email? We have some questions on the behavior of the powerspec. We can troubleshoot there or you can bring it to the store for our techs there to take a look at the system. 0 · Share on TwitterShare on Facebook dcups ✭ December 2020 edited January 11 Never got it. Please send it to [removed personal info]@comcast.net 0 · Share on TwitterShare on Facebook TS_BryantA admin December 2020 @dcups Thank you for letting us know. A ticket has been started for this issue and you should be receiving an email shortly. Please let us know if you do not receive this within the next 30 minutes of this post. Thank you for your patience.  0 · Share on TwitterShare on Facebook blueblur77 ✭ January 2 I'm also having the same issue with this computer. It rebooted 5 times today and I've only had this machine for 2 weeks. Has anyone found out what the issue is? 0 · Share on TwitterShare on Facebook Ian admin January 2 blueblur77 said: I'm also having the same issue with this computer. It rebooted 5 times today and I've only had this machine for 2 weeks. Has anyone found out what the issue is? Greetings, Are you getting any blue screens or anything? Any error messages?  0 · Share on TwitterShare on Facebook LLagunas ✭ January 6 I also have a G464 and its randomly rebooted at least 3 times in the week that ive had it 0 · Share on TwitterShare on Facebook georgem3 ✭ January 6 Guys, many of the prebuilts made in the past couple months were made with a bad batch of AMD 5700 xts that result in this crashing problem. I went to microcenter and had them swap out my graphics card for an amd 5700 xt that came out under a new batch and I haven't had any crashing issues yet. Will come back and post if I do though. 1 · Share on TwitterShare on Facebook Dcol2 ✭ January 9 i think one of the reps stopped responding? Not sure if I see the continued email. 0 · Share on TwitterShare on Facebook Dcol2 ✭ January 9 0 · Share on TwitterShare on Facebook Ian admin January 9 LLagunas said: I also have a G464 and its randomly rebooted at least 3 times in the week that ive had it Greetings, Are you getting any blue screens or anything? Any error messages? Is there a specific program or anything that you are using when these issues occur?  0 · Share on TwitterShare on Facebook Ian admin January 9 Dcol2 said: Dcol2 said: i think one of the reps stopped responding? Not sure if I see the continued email. Hello. I am unsure what email you are referring to. I see an earlier post from you that you were going to visit the store for further troubleshooting. 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Cracked? No display? Our technicians can replace your laptop screen. Typically 2-3 Day Service Broken? Cracked? No display? Our technicians can replace your laptop screen. $99.99 SKU: 939801 PICK UP IN 18 MINUTES Please Select Your Store CA - Tustin CO - Denver GA - Duluth GA - Marietta IL - Chicago IL - Westmont KS - Overland Park MA - Cambridge MD - Rockville MD - Parkville MI - Madison Heights MN - St. Louis Park MO - Brentwood NJ - North Jersey NY - Westbury NY - Brooklyn NY - Flushing NY - Yonkers OH - Columbus OH - Mayfield Heights OH - Sharonville PA - St. Davids TX - Houston TX - Dallas VA - Fairfax   $39.99 Diagnostic Required Parts Pricing Will Vary We require a complete and thorough Diagnostic in order to determine the cause of your problem, and the appropriate repairs needed to get you back up and running. If your laptop screen is cracked or no longer displays pixels correctly, we can replace it with a new screen. Our expert technicians will remove the damaged laptop screen, install the new one, and perform multiple tests to make sure everything is working as it should. When checking in you will receive free consultation and assistance selecting a replacement laptop screen, as some laptops have several screen options. HOW IT WORKS BRING IN YOUR DEVICE Bring in your equipment and any necessary parts, cables or accessories DISCUSS SYMPTOMS Let us know any additional details of the repairs needed WE DO THE REPAIR Our certified technicians will get to work fixing your equipment PICK UP YOUR DEVICE We'll contact you when your equipment is ready to be picked up Summary Your laptop screen will be replaced and tested by our Expert Technicians Available for new laptops within warranty, or older machines We repair all the popular makes and models and are an Apple Authorized Service Provider Dell, HP, Lenovo, Acer, MacBook Air, MacBook Pro We can replace all types of high resolution, retina and touchscreens Laptop Screen Repair Details We carefully disassemble the case and remove the screen and hinges, preserving the screws for later assembly Ribbon cables that provide signal and the screen power cable are unclipped and inspected for wear and tear The hinges are inspected and cleaned, as they are prone to collecting dust The case edges are inspected and cleaned and any dust within the back of the case is blown out or wiped away We confirm the replacement screen is compatible with the laptop then begin the installation process The new screen is fitted with all the ribbon cables attached into their connectors Original case screws are used and tighten to factory specifications Once the laptop is reassembled, we power it on and perform a screen test, which checks for brightness and color rendition What We Need From You Your power adapter and power cable so we can turn on the laptop for testing Your login credentials, so we can complete the function testing within the operating system We'll Keep You Updated After dropping off your laptop you will receive email or text message updates on the progress of the repair Once the work is complete we will email or text you for pickup Our Expertise Since 1979 we’ve been selling, repairing, upgrading, and building computers. Our COMPTIA A+ and OEM certified technicians have repaired and upgraded thousands of PCs for personal and business use. Our long standing, and deep industry relationships enables us to become authorized service providers for the following top-tier brands. For Your Health & Safety All employees are required to wear masks After the work is complete, your device will be cleaned and disinfected for your health and safety Visiting the Micro Center Knowledge Bar Select this service online, include a full and complete problem description for our technicians, then you can either use the quick drop off service, or book an appointment if you need to speak with one of our technicians - if you are bringing in an Apple PC please schedule an appointment to speak with a technician when you arrive QUICK DROP OFF 1. Go to the Quick Drop Off Desk 2. We'll scan the barcode in your confirmation email. 3. Leave your device with us Reviews Questions and Answers Similar Services View recommended itemsView next items Recommended Item Laptop Case Replacement Service $99.99 Recommended Item Motherboard Replacement Service $79.99 Recommended Item Laptop Power Jack Replacement Service $129.99 Recommended Item BIOS Update Service $29.99 Recommended Item PC Fan Replacement Service $19.99 Popular Services View recommended itemsView next items Recommended Item Recovery Drive Creation Service $14.99 Recommended Item Custom PC Repair Service - Tier 1 $199.99 Recommended Item Custom Water Cooled PC Repair Service - Tier 4 $449.99 Specifications Service: Laptop Screen Replacement Service Broken? Cracked? No display? Our technicians can replace your laptop screen. SKU: 939801 Price: $99.99 Duration: 2-3 days Subcategory: Hardware Repair Fulfilled: In-Store Parts Warranty: 90 days for replacements parts, if your device is not covered under a manufacturer's warranty, or extended service plan. Warranty for retail parts are covered under the manufacturer's warranty and will vary by part and manufacturer. Labor Warranty: 30 Days Service Terms and Conditions I understand and agree to the following Micro Center Service Terms and Conditions: Data Loss - The requested repair and / or installation service may cause partial or complete data loss from my equipment. I must maintain backups and assume all responsibility from restoring any lost software or data. Micro Center assumes no responsibility from any software program, data loss or restoration. Online Fee Collection – For certain diagnostic and repair services, Customer may tender a fee to Micro Center through an online payment transaction at the time of the online scheduling of a service appointment. Customer understands that the fee charged in an online payment transaction is merely an estimate based on Customer’s self-assessment of the necessary diagnostic and / or repair services for his or her computer. There may be circumstances where a Customer’s computer cannot be repaired, must be rebuilt or upgraded, or requires additional services not included within the scope of the Customer’s self-assessment because of the age of the computer, the obsolescence or unavailability of repair parts, the receipt of additional instructions from the Customer, or other factors. Customer acknowledges and agrees that the online payment transaction amount is merely an estimate and that Micro Center may charge and collect for the actual fees incurred for diagnostic and repair services performed on Customer’s computer Partial Builds – A Customer may request that Micro Center assemble or build parts of a computer, but not all of a computer (a “Partial Build”). In Partial Build service transactions, it is contemplated that the Customer, or a third party at the Customer’s request, will complete the construction of the computer, which may include the installation of additional parts to the computer or the modification of the computer. The Limited Warranty described below will not apply to a Partial Build service transaction. In addition, after a Partial Build is picked up by a Customer, any subsequent diagnosis, troubleshooting, or repairs to the computer, which may require additional or replacement parts, will be subject to additional fees or charges, all at Customer’s expense. Custom Builds – A Customer may request that Micro Center assemble or build a custom computer (a “Custom Build”). Micro Center will charge the Customer a custom build fee for the assembly or building of a Custom Build computer (the “Build Fee”). Once Micro Center collects the Build Fee, either through an online payment transaction or at the service counter, the Build Fee is not refundable under any circumstances. A Customer will have five calendars days after being notified by Micro Center that a Custom Build computer is ready for pick-up to retrieve the Custom Build computer. If a Customer fails to pick up the Custom Build computer within this five-day period, Micro Center may sell the Custom Build computer in its retail store and, in such case, will refund the cost of the parts used to assemble the Custom Build computer to the Customer requesting the Custom Build, but in no event will Micro Center refund the Build Fee or the cost of any software installed on the Custom Build computer. Warranty Repairs - A valid proof of purchase must be provided before any Warranty work will be performed. I understand that the operating system, other software, software configurations, and Virus detection / removal are not covered by manufacturers’ warranties and that normal Non-Warranty diagnostic and repair rates will apply. Non-Warranty Repairs - A Diagnostic fee is due for diagnosing and confirming the problem. If I choose to have the equipment repaired, additional charges apply at normal posted shop rates. I understand that a payment in full is due before any equipment can be released by Micro Center. Data Backup Service - Micro Center can provide limited data file backup of specific data files only (“Data Backup Service”). It does not include the programs or program files that created the data. However, Micro Center can reinstall these programs for an additional fee if the original disks and license keys are provided. In order to provide the Data Backup Service, the hard drive with the files to be backed up, must be functioning and accessible. For an additional charge, Micro Center can also supply the storage media for the backup service. Micro Center disclaims any warranty of any kind of the Data Backup Service or of the integrity or completeness of any data backup files. Micro Center assumes no responsibility for any software programs, data loss or restoration. In no event shall Micro Center be held liable for any consequential or incidental damages due to lost data, lost programs or defects in parts or labor. The total liability of Micro Center shall in no event exceed the total sum paid to Micro Center for the data file backup service. The customer acknowledges that the estimated and actual fees reflect this limitation of liability and risk. Parts Used for Repair - I understand that New, Used, Reconditioned or Re-manufactured parts may be used in Warranty and Non-Warranty repairs. Non-Return of Parts - I understand that all Warranty parts and any Non-warranty parts replaced under and Exchange or core basis will not be returned to me. Other replaced parts will be tendered to me. Unclaimed Equipment: Security Interest - Customer grants Micro Center a security interest in and to the equipment to secure the payment of the charges incurred hereunder. Any items which have not been claimed and paid within thirty (30) days of my declining repair or Micro Center’s first notification that the work is complete shall be considered abandoned by the customer. I authorize Micro Center to dispose of this abandoned equipment including all data and programs. Limited Warranty - Micro Center warrants that all replacement parts used will be free from defects in material or workmanship for 90 days from date of purchase. Micro Center will repair or replace, at its option, parts found to be defective during that time period. Repair and installation labor is warranted for 30 days from date of purchase and is limited to a redo of the original work. THIS LIMITED WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, OTHER THAN THE WARRANTY OF TITLE, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so any such limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You also have other rights which may vary from state to state. Limit of Liability - In no event shall Micro Center be liable for any consequential or incidental damages due to lost data / programs, defects in parts or labor. The total liability of Micro Center shall in no event exceed the total sum paid to Micro Center for this repair. Customer acknowledges that the estimated and actual fees reflect this limitation of liability and allocation of risk. Complete Agreement - The foregoing Service Terms and Conditions and the Service Check-in Form constitute the entire agreement between the parties, except that the Customer specifically authorizes Micro Center to provide services that Customer may request by telephone. No amendment to or modification of this agreement will be binding unless it is in writing and signed by an authorized Micro Center Manager. My Wish Lists: + Create a New Wish List Add to my wish list Footer Sign Up for Special Offers As an email subscriber, you'll have premier access to our best offers, exclusive deals and more. SIGN ME UP Satisfaction Guaranteed We guarantee your satisfaction on every product we sell with a full refund in accordance with our return policy – no receipt needed if you have a Micro Center Insider Account. 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Our experts can diagnose the problem and help fix it. Same Day Service when purchased in-store 4 hours or more before store closing Computer not working? Our experts can diagnose the problem and help fix it. $39.99 SKU: 525808 PICK UP IN 18 MINUTES Please Select Your Store CA - Tustin CO - Denver GA - Duluth GA - Marietta IL - Chicago IL - Westmont KS - Overland Park MA - Cambridge MD - Rockville MD - Parkville MI - Madison Heights MN - St. Louis Park MO - Brentwood NJ - North Jersey NY - Westbury NY - Brooklyn NY - Flushing NY - Yonkers OH - Columbus OH - Mayfield Heights OH - Sharonville PA - St. Davids TX - Houston TX - Dallas VA - Fairfax   If your Desktop, Laptop, 2-in-1, or All-in-one is not working as it should, this is the service that you need! Our expert technicians can perform a wide range of hardware and software diagnostics to get to the bottom of what is going on. Once we have identified the cause of your problems we will provide a quote to get you back up and running as quickly as possible. There are no additional fees if you decline to have your computer repaired. HOW IT WORKS BRING IN YOUR DEVICE Some diagnostics can be run remotely, depending upon the issue DISCUSS SYMPTOMS Let our technicians know the problems you're experiencing WE RUN DIAGNOSTICS Our diagnostic software analyzes system hardware and configuration looking for faults DISCUSS FINDINGS We'll discuss the analysis and recommend a course of action Summary Your equipment is tested with custom and professional diagnostic equipment and software Available for laptops, desktops, most tablets including iPads, and custom builds All technicians performing these diagnostics are fully certified in the equipment Computer Hardware Diagnostics Details PC Doctor diagnostics is run on most units, to include a CPU test, memory, mainboard, video, storage drive, boot drive, and power power (including battery and chargers) Many manufacturers have their own diagnostic utilities, which we also run, (Dell, HP, Lenovo, etc.) We also run individual hardware tests on some components In some cases, we may have to send the equipment out to the manufacturer for depot repair, this typically takes 1 to 2 weeks What We Need From You Bring everything you think might help, including your power adapter if it is a laptop, tablet, or all-in-one PC, especially if the issue is power related Your login credentials - for Apple, please make sure Find My Device is turned OFF before bringing in - If the unit doesn't power, on you can do this on your iPhone or on your Apple account on Apple's website For PCs, if you have BitLocker or any passwords set on the computer (BIOS, login, etc.) please provide these (all of them) A complete problem description with as much detail as possible so our technicians can get to work on it quickly without having to ask for more information We'll Keep You Updated When you drop off your equipment with us, we will do a quick check to see that everything is in order, then send you a text to give you a place to respond to ask any questions during the diagnostics We will email or text you with regular updates during the course of the diagnostic process Once the work is completed, we will email you or text you with the results of our findings, and give you cost analysis, options and recommendations If repairs are agreed to, we will email you or text you with updates, and then for pickup, with the total cost once completed Our Expertise Since 1979 we’ve been selling, repairing, upgrading, and building computers. Our COMPTIA A+ and OEM certified technicians have repaired and upgraded thousands of PCs for personal and business use. Our long standing, and deep industry relationships enables us to become authorized service providers for the following top-tier brands. For Your Health & Safety All employees are required to wear masks After the work is complete, your device will be cleaned and disinfected for your health and safety Visiting the Micro Center Knowledge Bar Select this service online, include a full and complete problem description for our technicians, then you can either use the quick drop off service, or book an appointment if you need to speak with one of our technicians - if you are bringing in an Apple PC please schedule an appointment to speak with a technician when you arrive QUICK DROP OFF 1. Go to the Quick Drop Off Desk 2. We'll scan the barcode in your confirmation email. 3. Leave your device with us Reviews Questions and Answers Popular Services View recommended itemsView next items Recommended Item Custom PC Building Service - Tier 2 $199.99 Recommended Item Cell Phone and Tablet Data Recovery Service - Advanced $2,450.00 Recommended Item Motherboard POST Test $24.99 Recommended Item Cell Phone and Tablet Data Recovery Service $950.00 Recommended Item Custom Water Cooled PC Building Service - Tier 3 $249.99 Specifications Service: Computer Diagnostic Computer not working? Our experts can diagnose the problem and help fix it. SKU: 525808 Price: $39.99 Duration: Same Day Service Subcategory: Diagnostic Fulfilled: Phone and In-Store Parts Warranty: 90 days for replacements parts, if your device is not covered under a manufacturer's warranty, or extended service plan. Warranty for retail parts are covered under the manufacturer's warranty and will vary by part and manufacturer. Labor Warranty: 30 Days Service Terms and Conditions I understand and agree to the following Micro Center Service Terms and Conditions: Data Loss - The requested repair and / or installation service may cause partial or complete data loss from my equipment. I must maintain backups and assume all responsibility from restoring any lost software or data. Micro Center assumes no responsibility from any software program, data loss or restoration. Online Fee Collection – For certain diagnostic and repair services, Customer may tender a fee to Micro Center through an online payment transaction at the time of the online scheduling of a service appointment. Customer understands that the fee charged in an online payment transaction is merely an estimate based on Customer’s self-assessment of the necessary diagnostic and / or repair services for his or her computer. There may be circumstances where a Customer’s computer cannot be repaired, must be rebuilt or upgraded, or requires additional services not included within the scope of the Customer’s self-assessment because of the age of the computer, the obsolescence or unavailability of repair parts, the receipt of additional instructions from the Customer, or other factors. Customer acknowledges and agrees that the online payment transaction amount is merely an estimate and that Micro Center may charge and collect for the actual fees incurred for diagnostic and repair services performed on Customer’s computer Partial Builds – A Customer may request that Micro Center assemble or build parts of a computer, but not all of a computer (a “Partial Build”). In Partial Build service transactions, it is contemplated that the Customer, or a third party at the Customer’s request, will complete the construction of the computer, which may include the installation of additional parts to the computer or the modification of the computer. The Limited Warranty described below will not apply to a Partial Build service transaction. In addition, after a Partial Build is picked up by a Customer, any subsequent diagnosis, troubleshooting, or repairs to the computer, which may require additional or replacement parts, will be subject to additional fees or charges, all at Customer’s expense. Custom Builds – A Customer may request that Micro Center assemble or build a custom computer (a “Custom Build”). Micro Center will charge the Customer a custom build fee for the assembly or building of a Custom Build computer (the “Build Fee”). Once Micro Center collects the Build Fee, either through an online payment transaction or at the service counter, the Build Fee is not refundable under any circumstances. A Customer will have five calendars days after being notified by Micro Center that a Custom Build computer is ready for pick-up to retrieve the Custom Build computer. If a Customer fails to pick up the Custom Build computer within this five-day period, Micro Center may sell the Custom Build computer in its retail store and, in such case, will refund the cost of the parts used to assemble the Custom Build computer to the Customer requesting the Custom Build, but in no event will Micro Center refund the Build Fee or the cost of any software installed on the Custom Build computer. Warranty Repairs - A valid proof of purchase must be provided before any Warranty work will be performed. I understand that the operating system, other software, software configurations, and Virus detection / removal are not covered by manufacturers’ warranties and that normal Non-Warranty diagnostic and repair rates will apply. Non-Warranty Repairs - A Diagnostic fee is due for diagnosing and confirming the problem. If I choose to have the equipment repaired, additional charges apply at normal posted shop rates. I understand that a payment in full is due before any equipment can be released by Micro Center. Data Backup Service - Micro Center can provide limited data file backup of specific data files only (“Data Backup Service”). It does not include the programs or program files that created the data. However, Micro Center can reinstall these programs for an additional fee if the original disks and license keys are provided. In order to provide the Data Backup Service, the hard drive with the files to be backed up, must be functioning and accessible. For an additional charge, Micro Center can also supply the storage media for the backup service. Micro Center disclaims any warranty of any kind of the Data Backup Service or of the integrity or completeness of any data backup files. Micro Center assumes no responsibility for any software programs, data loss or restoration. In no event shall Micro Center be held liable for any consequential or incidental damages due to lost data, lost programs or defects in parts or labor. The total liability of Micro Center shall in no event exceed the total sum paid to Micro Center for the data file backup service. The customer acknowledges that the estimated and actual fees reflect this limitation of liability and risk. Parts Used for Repair - I understand that New, Used, Reconditioned or Re-manufactured parts may be used in Warranty and Non-Warranty repairs. Non-Return of Parts - I understand that all Warranty parts and any Non-warranty parts replaced under and Exchange or core basis will not be returned to me. Other replaced parts will be tendered to me. Unclaimed Equipment: Security Interest - Customer grants Micro Center a security interest in and to the equipment to secure the payment of the charges incurred hereunder. Any items which have not been claimed and paid within thirty (30) days of my declining repair or Micro Center’s first notification that the work is complete shall be considered abandoned by the customer. I authorize Micro Center to dispose of this abandoned equipment including all data and programs. Limited Warranty - Micro Center warrants that all replacement parts used will be free from defects in material or workmanship for 90 days from date of purchase. Micro Center will repair or replace, at its option, parts found to be defective during that time period. Repair and installation labor is warranted for 30 days from date of purchase and is limited to a redo of the original work. THIS LIMITED WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, OTHER THAN THE WARRANTY OF TITLE, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so any such limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You also have other rights which may vary from state to state. Limit of Liability - In no event shall Micro Center be liable for any consequential or incidental damages due to lost data / programs, defects in parts or labor. The total liability of Micro Center shall in no event exceed the total sum paid to Micro Center for this repair. Customer acknowledges that the estimated and actual fees reflect this limitation of liability and allocation of risk. Complete Agreement - The foregoing Service Terms and Conditions and the Service Check-in Form constitute the entire agreement between the parties, except that the Customer specifically authorizes Micro Center to provide services that Customer may request by telephone. No amendment to or modification of this agreement will be binding unless it is in writing and signed by an authorized Micro Center Manager. My Wish Lists: + Create a New Wish List Add to my wish list Footer Sign Up for Special Offers As an email subscriber, you'll have premier access to our best offers, exclusive deals and more. SIGN ME UP Satisfaction Guaranteed We guarantee your satisfaction on every product we sell with a full refund in accordance with our return policy – no receipt needed if you have a Micro Center Insider Account. Service & Repair We're your trusted local service and repair professionals. How can we help? Footer Navigation Customer Service Check Order Status How To Return Merchandise Service & Repair Frequently Asked Questions Safe Shopping Promise Recycling Protection Plans Shopping Store Locations In-Store Pickup Product Availability Online Order Restrictions Return Policy Credit Cards Accepted Shipping Options Resources & Tools Community Rebate Center Ink & Toner Finder Careers Sell to Micro Center Site Map In-Demand & Tech Refurbished Deals Closeouts Open Box Tech Support In-Store Clinics Work with the latest in computer and digital technology. Search the Micro Center Job Access site to review our latest openings. Careers Social Media Links Facebook Twitter Instagram YouTube © 2021 Micro Electronics, Inc. About Micro Center Accessibility Policy California Privacy Rights Do Not Sell My Information Privacy Policy Terms and Conditions: Site Terms and Conditions: Sale Copyrights & Trademarks Account Sign In We are using cookies to give you the best experience on our website. You can view our Privacy Policy and information reqarding our use of cookies here. X Accept Privacy Policy and Terms X Temporarily Hide Alert Web Page BIOS Update Service Skip to Main Content Area Site Selections: Account Login, Store Selection, Cart Information Insider Account:Insider Account: Sign inSign in Create AccountCreate Account My Store: Shippable Items Store Info Change Shippable Items Close Modal Choose your store to see our full product selection with local pricing and availability The best deals are in-store only! 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Same Day Service when purchased in-store 4 hours or more before store closing Updating your BIOS is critical to your computer's health and performance. $29.99 SKU: 939835 PICK UP IN 18 MINUTES Please Select Your Store CA - Tustin CO - Denver GA - Duluth GA - Marietta IL - Chicago IL - Westmont KS - Overland Park MA - Cambridge MD - Rockville MD - Parkville MI - Madison Heights MN - St. Louis Park MO - Brentwood NJ - North Jersey NY - Westbury NY - Brooklyn NY - Flushing NY - Yonkers OH - Columbus OH - Mayfield Heights OH - Sharonville PA - St. Davids TX - Houston TX - Dallas VA - Fairfax   $39.99 Diagnostic Recommended Need to update your BIOS to use the newest compatible CPU? Perhaps your vendor just released an update to improve stability? Or maybe you wish to make sure your computer is running the latest BIOS or UEFI software possible. Our expert technicians can check with your vendor and ensure that you have the latest version of the BIOS or UEFI your computer needs! HOW IT WORKS BRING IN YOUR DEVICE Bring in your equipment and any necessary parts, cables or accessories DISCUSS SYMPTOMS Let us know any additional details of the repairs needed WE DO THE REPAIR Our certified technicians will get to work fixing your equipment PICK UP YOUR DEVICE We'll contact you when your equipment is ready to be picked up Summary After researching your computer's specifications and consulting your motherboard vendor - either an OEM like HP or Dell, or a manufacturer like Gigabyte or Asus, we will prepare and install the most current version of your BIOS or UEFI We have relationships with every major computer vendor and can update any fully functioning computer if updates are available BIOS Update Service Details This service applies to updating the BIOS on your motherboard We will then research with the vendor to determine the most current and stable BIOS available for your computer or motherboard - we will only install fully vendor supported and stable BIOS releases We will then perform the BIOS update as outlined by the vendor - there are many different ways this might be done, varying from one machine or motherboard to another, but don't worry, our expert technicians have the experience to get this done right We will then confirm the computer is performing as expected What We Need From You The device you want us to repair for you and the power cord and adapter if it is a laptop or an all-in-one desktop Your login credentials so we can install the new BIOS or UEFI We'll Keep You Updated When you drop off your equipment with us, we will do a quick check to see that everything is in order, then send you a text to give you a place to respond to ask any questions during the diagnostic and repair Your BIOS or UEFI update will be performed while you wait at the counter, and we'll have you on your way in most cases within the hour Our Expertise Since 1979 we’ve been selling, repairing, upgrading, and building computers. Our COMPTIA A+ and OEM certified technicians have repaired and upgraded thousands of PCs for personal and business use. Our long standing, and deep industry relationships enables us to become authorized service providers for the following top-tier brands. For Your Health & Safety All employees are required to wear masks After the work is complete, your device will be cleaned and disinfected for your health and safety Visiting the Micro Center Knowledge Bar Select this service online, include a full and complete problem description for our technicians, then you can either use the quick drop off service, or book an appointment if you need to speak with one of our technicians - if you are bringing in an Apple PC please schedule an appointment to speak with a technician when you arrive QUICK DROP OFF 1. Go to the Quick Drop Off Desk 2. We'll scan the barcode in your confirmation email. 3. Leave your device with us Reviews Questions and Answers Similar Services View recommended itemsView next items Recommended Item Hard Drive Replacement Service $79.99 Recommended Item SSD Replacement Service $99.99 Recommended Item Laptop Screen Replacement Service $99.99 Recommended Item Motherboard Replacement Service $79.99 Recommended Item CPU Cooler and Fan Replacement Service $79.99 Popular Services View recommended itemsView next items Recommended Item Custom PC Building Service - Tier 2 $199.99 Recommended Item Cell Phone and Tablet Data Recovery Service - Advanced $2,450.00 Recommended Item Motherboard POST Test $24.99 Recommended Item Cell Phone and Tablet Data Recovery Service $950.00 Recommended Item Custom Water Cooled PC Building Service - Tier 3 $249.99 Specifications Service: BIOS Update Service Updating your BIOS is critical to your computer's health and performance. SKU: 939835 Price: $29.99 Duration: Same Day Service Subcategory: Hardware Repair Fulfilled: Phone and In-Store Parts Warranty: 90 days for replacements parts, if your device is not covered under a manufacturer's warranty, or extended service plan. Warranty for retail parts are covered under the manufacturer's warranty and will vary by part and manufacturer. Labor Warranty: 30 Days Service Terms and Conditions I understand and agree to the following Micro Center Service Terms and Conditions: Data Loss - The requested repair and / or installation service may cause partial or complete data loss from my equipment. I must maintain backups and assume all responsibility from restoring any lost software or data. Micro Center assumes no responsibility from any software program, data loss or restoration. Online Fee Collection – For certain diagnostic and repair services, Customer may tender a fee to Micro Center through an online payment transaction at the time of the online scheduling of a service appointment. Customer understands that the fee charged in an online payment transaction is merely an estimate based on Customer’s self-assessment of the necessary diagnostic and / or repair services for his or her computer. There may be circumstances where a Customer’s computer cannot be repaired, must be rebuilt or upgraded, or requires additional services not included within the scope of the Customer’s self-assessment because of the age of the computer, the obsolescence or unavailability of repair parts, the receipt of additional instructions from the Customer, or other factors. Customer acknowledges and agrees that the online payment transaction amount is merely an estimate and that Micro Center may charge and collect for the actual fees incurred for diagnostic and repair services performed on Customer’s computer Partial Builds – A Customer may request that Micro Center assemble or build parts of a computer, but not all of a computer (a “Partial Build”). In Partial Build service transactions, it is contemplated that the Customer, or a third party at the Customer’s request, will complete the construction of the computer, which may include the installation of additional parts to the computer or the modification of the computer. The Limited Warranty described below will not apply to a Partial Build service transaction. In addition, after a Partial Build is picked up by a Customer, any subsequent diagnosis, troubleshooting, or repairs to the computer, which may require additional or replacement parts, will be subject to additional fees or charges, all at Customer’s expense. Custom Builds – A Customer may request that Micro Center assemble or build a custom computer (a “Custom Build”). Micro Center will charge the Customer a custom build fee for the assembly or building of a Custom Build computer (the “Build Fee”). Once Micro Center collects the Build Fee, either through an online payment transaction or at the service counter, the Build Fee is not refundable under any circumstances. A Customer will have five calendars days after being notified by Micro Center that a Custom Build computer is ready for pick-up to retrieve the Custom Build computer. If a Customer fails to pick up the Custom Build computer within this five-day period, Micro Center may sell the Custom Build computer in its retail store and, in such case, will refund the cost of the parts used to assemble the Custom Build computer to the Customer requesting the Custom Build, but in no event will Micro Center refund the Build Fee or the cost of any software installed on the Custom Build computer. Warranty Repairs - A valid proof of purchase must be provided before any Warranty work will be performed. I understand that the operating system, other software, software configurations, and Virus detection / removal are not covered by manufacturers’ warranties and that normal Non-Warranty diagnostic and repair rates will apply. Non-Warranty Repairs - A Diagnostic fee is due for diagnosing and confirming the problem. If I choose to have the equipment repaired, additional charges apply at normal posted shop rates. I understand that a payment in full is due before any equipment can be released by Micro Center. Data Backup Service - Micro Center can provide limited data file backup of specific data files only (“Data Backup Service”). It does not include the programs or program files that created the data. However, Micro Center can reinstall these programs for an additional fee if the original disks and license keys are provided. In order to provide the Data Backup Service, the hard drive with the files to be backed up, must be functioning and accessible. For an additional charge, Micro Center can also supply the storage media for the backup service. Micro Center disclaims any warranty of any kind of the Data Backup Service or of the integrity or completeness of any data backup files. Micro Center assumes no responsibility for any software programs, data loss or restoration. In no event shall Micro Center be held liable for any consequential or incidental damages due to lost data, lost programs or defects in parts or labor. The total liability of Micro Center shall in no event exceed the total sum paid to Micro Center for the data file backup service. The customer acknowledges that the estimated and actual fees reflect this limitation of liability and risk. Parts Used for Repair - I understand that New, Used, Reconditioned or Re-manufactured parts may be used in Warranty and Non-Warranty repairs. Non-Return of Parts - I understand that all Warranty parts and any Non-warranty parts replaced under and Exchange or core basis will not be returned to me. Other replaced parts will be tendered to me. Unclaimed Equipment: Security Interest - Customer grants Micro Center a security interest in and to the equipment to secure the payment of the charges incurred hereunder. Any items which have not been claimed and paid within thirty (30) days of my declining repair or Micro Center’s first notification that the work is complete shall be considered abandoned by the customer. I authorize Micro Center to dispose of this abandoned equipment including all data and programs. Limited Warranty - Micro Center warrants that all replacement parts used will be free from defects in material or workmanship for 90 days from date of purchase. Micro Center will repair or replace, at its option, parts found to be defective during that time period. Repair and installation labor is warranted for 30 days from date of purchase and is limited to a redo of the original work. THIS LIMITED WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, OTHER THAN THE WARRANTY OF TITLE, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so any such limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You also have other rights which may vary from state to state. Limit of Liability - In no event shall Micro Center be liable for any consequential or incidental damages due to lost data / programs, defects in parts or labor. The total liability of Micro Center shall in no event exceed the total sum paid to Micro Center for this repair. Customer acknowledges that the estimated and actual fees reflect this limitation of liability and allocation of risk. Complete Agreement - The foregoing Service Terms and Conditions and the Service Check-in Form constitute the entire agreement between the parties, except that the Customer specifically authorizes Micro Center to provide services that Customer may request by telephone. No amendment to or modification of this agreement will be binding unless it is in writing and signed by an authorized Micro Center Manager. My Wish Lists: + Create a New Wish List Add to my wish list Footer Sign Up for Special Offers As an email subscriber, you'll have premier access to our best offers, exclusive deals and more. SIGN ME UP Satisfaction Guaranteed We guarantee your satisfaction on every product we sell with a full refund in accordance with our return policy – no receipt needed if you have a Micro Center Insider Account. Service & Repair We're your trusted local service and repair professionals. How can we help? Footer Navigation Customer Service Check Order Status How To Return Merchandise Service & Repair Frequently Asked Questions Safe Shopping Promise Recycling Protection Plans Shopping Store Locations In-Store Pickup Product Availability Online Order Restrictions Return Policy Credit Cards Accepted Shipping Options Resources & Tools Community Rebate Center Ink & Toner Finder Careers Sell to Micro Center Site Map In-Demand & Tech Refurbished Deals Closeouts Open Box Tech Support In-Store Clinics Work with the latest in computer and digital technology. Search the Micro Center Job Access site to review our latest openings. Careers Social Media Links Facebook Twitter Instagram YouTube © 2021 Micro Electronics, Inc. About Micro Center Accessibility Policy California Privacy Rights Do Not Sell My Information Privacy Policy Terms and Conditions: Site Terms and Conditions: Sale Copyrights & Trademarks Account Sign In We are using cookies to give you the best experience on our website. You can view our Privacy Policy and information reqarding our use of cookies here. X Accept Privacy Policy and Terms X Temporarily Hide Alert Community Article [CLOSED] Share your PC Building Horror Story and enter to win a 3070 Graphics Card! - Page 7 — Micro Center Computers Computer Parts Custom PC Builder DIY/ Maker {$smarty.capture.menu} Activity Categories Discussions Computers Computer Parts Custom PC Builder DIY/ Maker Home › Contests › Past Contests [CLOSED] Share your PC Building Horror Story and enter to win a 3070 Graphics Card! «1…45678910» Comments Sky534 ✭ January 22 A friend and I were building a pc for the first time, and we had trouble installing the cpu cooler onto the motherboard. We took over an hour for this one step in the building process as we tightened the screws on one side only for the screws on the opposite side to lift off. We also tried using 2 screwdrivers and screwing both sides simultaneously, to no avail. The motherboard got scratched up and started shaving its material as a result of the screws being screwed and undone at least a dozen times. Eventually, we got the cooler installed by using more force to screw it in, which we had avoided doing since we were scared that doing so would break it. I am ready for the next time I build a pc though! 0 · Share on TwitterShare on Facebook theactualduane ✭ January 23 Unfortunately, the first time I built a PC, which was back in 2015, wasn't a very positive experience. After meticulously selecting high-quality components and obsessively studying how to properly put together a rig, I made a terrible mistake during assembly. While screwing in my Hyper 212 Evo, my screwdriver somehow managed to slip (maybe it was sweat?) and I poked a hole straight through my motherboard. Fortunately, the PC still worked, but the hole destroyed a trace to one of my memory slots. I've been a lot more careful since then. 0 · Share on TwitterShare on Facebook Beeruh ✭ January 23 It was my first time upgrading a computer and I had no idea what I was doing. It was for my family pc which was an old dell inspiron. I upgraded the graphics card, and everything went smoothly. Easy enough I thought. I tried to upgrade the cpu and bought an fx 6300 for an old intel motherboard. Whoops. Just need to buy a new motherboard then. Bought a compatible atx motherboard and it didn't fit in the proprietary dell case. Ok, guess I need to buy a new case. Installed everything in it, realized the power supply was weak and has way too short cables in addition to no pcie power. Wow, I suck at this. Bought a new power supply and eventually a new hard drive to make a completely new pc. At least I know better now. 0 · Share on TwitterShare on Facebook FiLiNuX ✭ January 23 You want a PC Build Horror Story? I will tell you the worst PC build horror story I have ever had in my decades of PC building.  Maybe it just seems so horrific because the lost time, the anger, the ugliness, and the total disrespect & disregard for basic human kindness is so fresh.  The story can be told and understood in few words and is known to scores of us.   The horror is trying to work with BEST BUY to try to finish my most recent PC(s).  What should have been minutes in ordering opened the puzzle box and has turned into literally dozens of hours.  Uncaring hordes of "support staff" in a never ending labyrinth of phone systems. A staff of Blue Shirted Zombies roaming their stores.  A website and ordering system that behaves like it is the victim in a possession horror movie.  The scariest though?  Even though you are the righteous hero in this tale  and explain and PROVE  the error of their ways you are again and again defeated by the unstoppable evil.  Think you have made progress and survived the night by showing them the light?  Wrong!  The unstoppable evil (Jason, Freddy, Blue Shirt, etc etc) will be back in the next movie, sorry I mean call, email, or chat, to tell you the one before was wrong, lied,  didn't exist or whatever to keep the nightmare going.  Heed my warning and learn from my tale of woe fellow builders!  Do not split up from the group.  Don't keep living in the haunted house. Don't go into the basement to investigate the strange noise.  Above all DO NOT think Best Buy is going to care about your PC Build.  Or you for that matter.   (Why oh why did Nvidia go with the Blue Shirted legion of doom to handle the Founders Edition).    1 · Share on TwitterShare on Facebook BlueShadow42 ✭ January 23 edited January 23 I have a secondary PC that has a Gigabyte A320 board and Athlon 3000G, being used as just a web surfing/email PC. During the last 10 months, I've done an RMA on the motherboard once so far, and just yesterday, the FIFTH power supply has died. I don't get it, in 10 months, FIVE power supplies have been through this PC. Two of them were EVGA, one from AresGaming, and two random ones. I've had full blown gaming rigs not even come close to the issues i'm dealing with this light duty PC. 0 · Share on TwitterShare on Facebook MerrHeLL ✭ January 23 I've been building computers for 30 years. Over 100 builds with 20 of them with Micro Center components over the last decade. Last summer I found a deal on the new 10 series i5. I decided to build my first ITX box in the Lian Li TU150 case. After assembly, it booted into the bios twice, but each time as soon as it tried to initialize a boot sequence it would just power off. So I did all of the normal troubleshooting methods. Checking connections, looking for defects on the boards, any signs of burned capacitors etc. I tried 3 different known working power supplies. I pulled all but one ram stick of ram. I swapped Ram for known working ram. Finally I concluded the motherboard was dead. I go to Micro Center and they are out of the motherboard I purchased. So they gladly swap me out with a much better and more expensive board. I take it home and try that board, same effect, no boot. I take that board back and they swap it again! That's 3 boards! It still won't boot. I pull the cpu out and try inspecting it a little closer. With 30 years of PC builds I'm getting older and my eyesight isn't what it once was. Using a magnifying glass I notice a faint heat mark. The FCLGA1200 socket has very small contacts and I notice a manufacturing defect on the cpu chip itself. I contact intel and they give me a warranty replacement. Once the new chip arrives I plug it in and its smooth as butter. This build took me 4 weeks from what is usually 1 day or sometimes 2. I share this story for several reasons. The service I received at Micro Center was extraordinary. Their staff and management are committed to providing great customer service and doing so in a professional and considerate manner. I can't thank them enough for how well they helped me through this challenging build. I apologize for not being a better technician and recognizing the cpu flaw earlier. This experience has reinforced the incredible value that local service provides to this industry. Thank you. I'll be a grateful and reliable customer for life. PS. standing in line for that RTX 3070 I managed to grab following the release date was worth it too! That one  was plugged into my son's computer. Now I need to win this so I can have one for my own box. Thanks again! 0 · Share on TwitterShare on Facebook fastfoodnightmares ✭ January 23 Over the summer I was helping a friend organise their wires since they had a mini itx case and they wanted it to look neat. I wasn't really paying attention so I didn't catch it, but I absentmindedly grabbed some wires to zip tie and tuck them into the perimeter when a chunk of the wires just broke off? I still do not understand how it happened and with multiple, as I pulled with minimal force. Needless to say my friend was pissed at me and had to get replacements. To top it off, a few days after we finished building the pc, her gpu died and she freaked out thinking it killed her entire pc, though it booted fine when i took it out. Luckily she was able to get that replaced as well. 0 · Share on TwitterShare on Facebook fastfoodnightmares ✭ January 23 Over the summer I was helping a friend organise their wires since they had a mini itx case and they wanted it to look neat. I wasn't really paying attention so I didn't catch it, but I absentmindedly grabbed some wires to zip tie and tuck them into the perimeter when a chunk of the wires just broke off? I still do not understand how it happened and with multiple, as I pulled with minimal force. Needless to say my friend was pissed at me and had to get replacements. To top it off, a few days after we finished building the pc, her gpu died and she freaked out thinking it killed her entire pc, though it booted fine when i took it out. Luckily she was able to get that replaced as well. 0 · Share on TwitterShare on Facebook Suzukii ✭ January 23 edited January 23 MerrHeLL said: I've been building computers for 30 years. Over 100 builds with 20 of them with Micro Center components over the last decade. Last summer I found a deal on the new 10 series i5. I decided to build my first ITX box in the Lian Li TU150 case. After assembly, it booted into the bios twice, but each time as soon as it tried to initialize a boot sequence it would just power off. So I did all of the normal troubleshooting methods. Checking connections, looking for defects on the boards, any signs of burned capacitors etc. I tried 3 different known working power supplies. I pulled all but one ram stick of ram. I swapped Ram for known working ram. Finally I concluded the motherboard was dead. I go to Micro Center and they are out of the motherboard I purchased. So they gladly swap me out with a much better and more expensive board. I take it home and try that board, same effect, no boot. I take that board back and they swap it again! That's 3 boards! It still won't boot. I pull the cpu out and try inspecting it a little closer. With 30 years of PC builds I'm getting older and my eyesight isn't what it once was. Using a magnifying glass I notice a faint heat mark. The FCLGA1200 socket has very small contacts and I notice a manufacturing defect on the cpu chip itself. I contact intel and they give me a warranty replacement. Once the new chip arrives I plug it in and its smooth as butter. This build took me 4 weeks from what is usually 1 day or sometimes 2. I share this story for several reasons. The service I received at Micro Center was extraordinary. Their staff and management are committed to providing great customer service and doing so in a professional and considerate manner. I can't thank them enough for how well they helped me through this challenging build. I apologize for not being a better technician and recognizing the cpu flaw earlier. This experience has reinforced the incredible value that local service provides to this industry. Thank you. I'll be a grateful and reliable customer for life. PS. standing in line for that RTX 3070 I managed to grab following the release date was worth it too! That one  was plugged into my son's computer. Now I need to win this so I can have one for my own box. Thanks again!  So glad you had a very positive experience with them. Mine was a nightmare, back at the Paterson store, after making a return for a cpu last week. Upon my returning of the processor, they made me feel like I was a guilty criminal. It all started when I was so excited to finally get my hands on the AMD 5950X CPU that I neglected to look at the packaging upon purchasing it. When I get home I realised it was not a new CPU. But after waiting for so long in line,  3+ hours, in 24 degree weather, to get one in my hands, I said to myself, what the heck and proceeded to try the installation on my new build.  When it didn't work I tried it in my old PC build with an AMD 3700X CPU and a Gigabyte X570 Aorus Master motherboard and G.Skill Trident-Z (CL16) RAM, 1300 WATT PSU and recently purchased ROG STRIX RTX 3070 GPU. It was DOA out the box and upon my returning it to the store I was greeted with nothing but  interrogations and dirty looks from both a cashier and one of the store managers.  Needless to say, it was nothing but a stressful, unexpected and unwarranted experience for me.  They took back the DOA CPU back and I am left with my old working system an incompletenew.PC build and no new CPU. 0 · Share on TwitterShare on Facebook NoRest4wkd Texas ✭ January 23 I decided to do my first new build in over 10 years, so I did my research and compiled a list of components. As I was able to save up enough money and catch a sale, I proceeded to buy these components over a span of about 3 months to save money. When I finally had everything except the GPU (since the RTX 3000 series was about to come out, I wanted to wait) and put together my dream build, there was no display upon boot. I thought it was because the GPU I was using from my old PC was too old, and I kept trying everything I could including bios & firmware updates. When I moved the GPU to a slower PCIE slot, it suddenly worked and I had video! About a month later, I was able to pick up a newer 4GB GPU for $10 at an estate sale (it works!) and realized while installing it what the original problem was: the PCIE slot next to my CPU is dead! Everything else on the motherboard is fine, but that one slot simply does not work regardless of my efforts. Now if I want to get an RTX 3000 series and really take advantage of the speed, I can't unless I get a new motherboard! If I have to take it all apart and rebuild from the motherboard up, it should would be nice to finally have that new GPU as part of the finished product. 0 · Share on TwitterShare on Facebook Faiyaz ✭ January 23 I accidently dropped my cpu in a cup of water but it stilled worked. I was very scared 0 · Share on TwitterShare on Facebook Grahamk ✭ January 24 One time, when I was helping my friend build a PC (decent Ryzen 5 3500, GTX 1060 3GB) 2 things happened. We were trying for literally 20 minutes to get the IO Shield in. We were building this on a folding table, and the little ring that was supposed to lock the table in the upright position was not in the right spot, and the table just collapsed on one side. We had 2 cans of seltzer open at the other end which slide over and spilled onto the half built PC. Luckily, we were able to salvage everything except the motherboard, which wasn’t a big deal since we were going for budget and bought a cheap motherboard. 0 · Share on TwitterShare on Facebook BAllen2782 ✭ January 24 This was pretty bad. My first PC build was a 915p chipset ABit AG8 motherboard with the 3.06GHz Pentium 4HT (524) and a 32MB ATi Radeon Diamond Stealth. I didn't know much about PC's so i figured a $135-$170 GPU would be fine. No, a 32MB Diamond Stealth did not cut it. So i went back to Micro Center (yeah, i been shopping at the Micro since the Pentium 4 days) and swapped for the 256MB nVIDIA 7600GTS. World of difference. 1 day after playing and testing games. My PC boots up but no post. I tore the whole PC down and rebuilt it. Nothing, the same thing. Luckily i had another ABit AG8 board. So, i swapped the BIOS chip cause i thought it was that. Nope. The other board has over 100,000hrs on it now cause the BIOS has an up time counter. But, for some reason that board did not want to post. Anyway i seen that the GOD tier Core2Quad Q6600 (GO) was now $200 down from $850. I got the eVGA 680i SLi motherboard with 8GB's of SLi ready OCZ 1200MHz DDR2 and "2" 512MB eVGA 8800GT SSC's in SLi in a NZXT Apllo case with a 600watt NZXT PSU. CRYSIS just came out, so i figured if i built a PC that could play CRYSIS, it could play anything. I had left the case on its side without the side panel window on it. It was up on a table basically fully assembled, so i had no worries. I had to run back to Micro Center because the 1TB HDD i had was actually faulty. I come back an hour later and are family cat decides he got a new litter box. Yeah, pee and poo all in my new PC. And are cat is like Garfield. He weighs like 30 pounds so you know he did some damage. Geeze, i thought. It was like $2000 i just spent and this happens. So, i gave everything a alcohol bath after disassembling all the GPU's and motherboard. The cool thing is, is that CRYSIS rig i built in 2007-2008 is still running today. Though, with a 2GHz GTX1050ti. The Q6600 GO overclocked to 4GHz gives this 13 year old beast a new life. It plays Vulkan/DX12 titles like DOOM 2016 and Sniper Elite 3, 4 and Zombies at 1080p60 locked at Ultra settings. Not to shabby. My nephew loves it. But, that's my horror story in a nutshell. Good luck to everyone trying to win the 3070. I'm still using a GTX1050ti with an 8700K, so i could use a new GPU.    0 · Share on TwitterShare on Facebook Anorak ✭ January 24 I saved for up for about 8 months to build my first PC. After completing the build and booting up WOW for the first time on it. I left my desk to go grab a drink just to come back to my dog deciding it needed "Mark" it for its own. True story. It fried everything. It was a ruff day for me.  0 · Share on TwitterShare on Facebook UUNISAVANT ✭ January 24 I don’t need to win the graphics card. But I want to tell a true story about “tuning horror story”. I have been a system admin for many years and got a job as a manager of supercomputing. The supercomputer had a hundred “motherboards” with four Xeon CPU’s each. That’s a 400 CPU supercomputer. I was adjusting all the parameters to make the system more powerful. At some point the supercomputer went into a loop and choked.  At that point, it was unusable anymore. And I had forgotten to record the original settings of the stable system BEFORE I started messing around with all those settings. That was many years ago and as you’d figure it out by now, “I don’t work there anymore”.  So I built a home computer back in August 2020 for my home use. It has all the latest AMD CPU/GPU. all from Microcenter in Sharonville, OHIO.  I rely on an automated tuning tool now. hahahahahaha its called CTR — Clock Tuner for Ryzen, listed at Guru3d.com 0 · Share on TwitterShare on Facebook CT548 ✭ January 24 Not that big of a horror story, but essentially my biggest nightmare came when trying to screw in my motherboard onto the standoffs on my case.  The screwdriver I was using wasn't magnetic, so it would be an absolute nightmare trying to get the screws to go into the holes, and sometimes I'd lose them by having them drop into the chassis.  Being terrified that I'd cause a short with a loose screw, I'd shake the case to try to locate the screw, with one screw taking a good 2 hours to actually locate since I was just about ready to disassemble half the case to find it.  This would happen dozens more times until I decided to screw it (no pun intended) and buy a magnetic screwdriver.  It really, really makes a difference. 0 · Share on TwitterShare on Facebook Ultramegamighty ✭ January 24 I'd say the worst build for me was my first. I was still pretty young and thought I knew way more than I did about building PCs. I had replaced individual parts in my old one several times, I'd had a part time job at a local computer repair / sales store for almost a year, I thought I was a certified super awesome tech. I found out that I did indeed know plenty, but what I DIDN'T know was going to cost me. See, while I was working as a tech, I was still installing 386 and 486 chips that had very simple heat sinks. Some had fans, some didn't, but they were all very basic. That's what I was used to. There was a roughly 5 year gap between when I worked at that store and when I built my first complete machine on my own, and things had changed in that 5 years. One of the things that had changed was now it was highly recommended that you put thermal paste between the CPU and heat sink. And this is what cost me. See, I didn't bother to ask anyone what thermal paste was, because my brain hung on the word "paste." You may be able to tell where I'm about to go with this. I decided in my ignorance that if just slapping paste on the CPU is all it needs to transfer heat better, I've got some Elmer's glue. So I used that. Now surprise surprise, it actually worked for about 6 months. And worked well, I might add. But then the day finally came. I had been using my PC in my barracks room, which was kept at a fairly reasonable temperature. I took my PC with me to visit some friends out in town. In the summer. And their AC wasn't the best. So after a day of hard playing, the CPU overheats. I pop it open to see if the fan is still working, which it is. Ok, I'm thinking maybe something else is wrong, and something gives me a hunch that I should pull the heat sink off. When I do, the CPU separates, and the upper portion that isn't locked in the socket comes off with the heat sink. The CPU is destroyed, the upper portion of it is fused to the heat sink in a way that rendered it unusable, the pins for the CPU were left behind, jammed in the socket. With one air headed mistake, I cost myself a motherboard, CPU, and heat sink. In the process of replacing them, I found that the motherboards I could easily and quickly get were already using a new type of RAM, which was not the RAM I already had, so I ended up replacing that, too. The whole system had originally cost me around $540 to build (caught good Father's Day sales). Replacing the parts I destroyed cost me another $400. I haven't made a mistake that catastrophic since.  0 · Share on TwitterShare on Facebook Augmented3rd ✭ January 24 Phantom Power Supply Before bed, I turned off my computer * Click *, it gently powered down – suddenly the LEDs shone in the dark * CLICK! – it turned off again. While startled, the computer seemed to be okay, so I went to sleep. The next morning I was ready to work, but the computer wasn’t. Ominous, white text appeared on screen: "The ME FW of system was found abnormal…”. I anxiously searched for a quick remedy: I directly booted from the SSD – crash, and changed some BIOS settings – crash. Perhaps the power supply suddenly turning on corrupted the motherboard. Thankfully, there was a solution: I needed a sketchier PSU to initiate a BIOS flash. I would never use a fire-hazard PSU, but this one seemed fine. A friend lent me an 80+ bronze PSU, but when everything powered on, my heart sank. It’s was the loudest PSU I’ve ever heard. Despite the red-flag, I carried on. When the BIOS flash started, clicking, grinding, and electric whining noises appeared –it seemed like the PSU was possessed by a maligned spirit. “Don’t explode!”, I pleaded. If the PSU failed before the flash completed, the motherboard would die. I anxiously watched as a dangerous race unfolded. Pixel by pixel the motherboard clung to life as the phantom power supply growled and groaned. It was threatening destruction. Eventually, the system powered down and the PSU’s fan slowly halted in defeat. 0 · Share on TwitterShare on Facebook giggity Texas ✭ January 24 Me: Buys cheap 600W PSU off Amazon. PSU: Dies after a day. *RMA and gets sent 750W version* Me: WOW! Customer service :O PSU: DOA Me: 0 · Share on TwitterShare on Facebook jpwinkis ✭ January 24 "Integrated NIC on new motherboard destroys home network" I had been wanting to upgrade for a while now and my friends told me to hold off and wait for the new Ryzen to be announced. I ended up having to wait a month or so for the announcement. When they announced the new processors, I would have to wait a month for their release date.  I marked my calendar for November 5th, took the day off work to be at Micro Center before open to get one. I wanted to drop the money and get the 5900x. I was 50th or so in line and the manager came out and said they had less than 15 5900x but about 50 5800x. Ok, I guess I’m still fine getting that. So, I waited in line and got my voucher for a 5800x. I picked out all my parts, a new case, a new ram (I said 32GB and the guy took the ram out from behind the locked glass case), and picked a motherboard. I would just use my current SSD, power supply, and video card. I get all the way home and install everything. Boot up, 16GB ram detected. Look at the box for the ram and realize they sold me a 16GB kit. Make the 40 min drive back, return it and get the 32GB set, drive 40 min back home. Boot back to BIOS. The processor is 0.00GHZ. Troubleshoot that and then realize I need to flash the BIOS so I do that. Finally, everything is working and I’m happy. Fast forward a few days down the road to when the real problems start. My internet goes out. Modem lights flashing like it's lost connection, router says it's not getting a connection, all devices are without internet. Reset the devices, call Spectrum, and everything I can think of to get the internet back up and it comes back up. Keep running into this issue constantly and Spectrum tells me it's fine on their end and they have a connection to the line. I have a tech come out and check all the lines and says there is no issue. Outages are still occurring, so I return modems with Spectrum and swap for another. Outages still happen. I swap out and try other routers I have had. Still have outages. These outages were affecting me as while I’m at work I remote into my desktop as well as have smart home devices, locks, cameras that need a constant connection. These outages are causing major problems for me. I’ve troubleshot with Spectrum, swapped multiple modems of there’s, switched to a modem I owned, had a tech come out, swapped routers and the problem was still occurring. Now I’m swapping out the network switches in the house, swapping out the ethernet cables with the issue still reoccurring. It gets me closer and closer to the new PC I built. Al these issues started after I built this PC. The next time the internet went out on all the device, I use the Windows repair connection which resets the onboard NIC and every device in my apartment go back online! I tracked the issue from the modem and router flashing “NO CONNECTION” to being caused by my new computer. I google the motherboard I had (GIGABYTE B550 AORUS MASTER ATX) and found a Reddit post and that multiple people have this motherboard and it kills their whole network. MY NETWORK CARD FOR ONE PC WAS SHUTTING DOWN MY WHOLE NETWORK! To test this, I waited for the internet to go out again and unplugged that computer, and magically all other devices' connections to the internet were restored. As it had taken over a month to find it was the motherboard (after blaming Spectrum, getting techs to come out, swapping out; the router, the modem, switches, and cables) it was the motherboard.  I went back and returned the motherboard for an Asus, got home, rebuilt my system and a month later have not had one internet outage. The frustration that the motherboard cost me trying to figure out what was causing my outage made me want to never touch a computer again. I spent so much time troubleshooting it and dealing with internet outages that the whole month for me was torture. Who would have thought that 1 computer could take down a whole network?  It's like troubleshooting a car not starting and it turns out the tires are flat! TLDR: Bought new computer, the internet was going out for a month and it was the motherboard of the new computer shutting the whole network down. Starting troubleshooting from the line outside the apartment, to modem, to the router, to switch, to cable, and finally to PC to find the issue.    1 · Share on TwitterShare on Facebook NotTheSoundGuy ✭ January 24 So it had been 10+ years since i had dealt with PC internals. A friend was upgrading and for an amazing deal i got an i7 7700k, an rtx 2080, psu, test bench as case, basically everything except storage and an aio cooler. So I build it all on the test bench, go to power it on, and at the time i did not really the psu had gone bad. When I powered it on for the first time, the power cable into my aio cooler literally smoked and burst into flame. I unplug everything, theres scorch marks across the heat shields on the mobo and I die inside. In my head im like, "WHAT HAVE I DONE, I DID IT WRONG AND RUINED IT ALL"  Though luckily, everything was fine and after a bit of testing and one more scorched cable (which i was prepared for and in a test situation this time) i realized it was the psu and that i had actually done everything correctly, which a quick trip to the store fixed. 0 · Share on TwitterShare on Facebook latincoffeebean ✭ January 24 Molex to SATA, lose your data!  I ran out of space for music and converted a molex power supply on the cheap to make space for a dedicated media drive.  Well the connector didn’t take long to overheat and destroy my spare drive mid transfer! 0 · Share on TwitterShare on Facebook Chris_P_Bacon ✭ January 25 "Thermal Shmermal" When I was in my late teens, a friend of mine whose parents won the lottery ($3mil USD jackpot in annuities) decided to spoil my friend with whatever he wanted. This led to his wanting to build a PC in the Pentium 4 HT era with the CPU being, you guessed it, a Pentium 4 HT. Having combed through a couple of threads online at that time, he felt he had a decent handle on things but "wanted my assistance with the build" (or, in another word, show it off). Given I had only just come off of building a Pentium 3 1ghz build w/ a GeForce 4 MX 440 by myself for the first time using hand-me-downs and spare parts and scraps I was able to get my hands on at the time, I was a little excited to mess around with what was considered 'high end' in that period. Given the parts selection he went with ran a little shy of $2k, you could imagine most of what my assistance involved was just watching him put his build together. With a substantial feeling of upper-crustiness, he frantically piecemealed the build into his case but, for some reason, decided to save the CPU and cooler for last. Watching him insert the CPU (where he bent a pin slightly and bent it back into place with tweezers, mind you) and attach the cooler, I noticed something odd: He was wiping the pre-applied thermal paste off the cooler. I had asked him if he had bought his own thermal paste or a thermal pad for the CPU to which he was strongly insistent that, per Xanga, LiveJournal, and MySpace feedback, he "would ruin his CPU and cooler if he kept the paste on." He, then, powered the PC on. Wouldn't POST. I had reiterated at this point that maybe he should have applied thermal paste or a pad, only to have gotten cut off before finishing my sentence. He was so sure that he shouldn't use paste or a pad for thermal contact that he, instead, took a can of compressed air and turned it upside down into the case based on some feedback he saw to (not sure where this logic was feasible) "cool the cooler" because it was too hot, to him. Somehow, it POSTed... for like a minute. At this point, I was frustrated and just quietly watched this dumpster fire. With an entire can of compressed air upside down, he was (almost magically) able to get the PC cooled just barely long enough to go into BIOS and disable any warnings or triggers that would cause the PC to shut down due to heat. This dumpster fire of a show nearly turned into an actual fire as the shorting occurred. He tried to pin blame on me. It didn't work. When we (my friend, his parents, and myself) took the build to our local PC shop where he bought the parts, I explained exactly what he did to the support tech. He could not lie his way out of this one. As such, they would not refund them. Needless to say his parents were mad; partly at me, but mostly at their son for wasting the cash, who I have not heard from to this day. I did end up getting the 80GB HDD for free out of this ordeal since they ended up leaving the PC with them and the employee unmounted it and gave it to me. So, 2004 me had that going for himself. TL;DR: Don't skimp the paste. 1 · Share on TwitterShare on Facebook Alec123 ✭ January 25 SeanM said:  Ever had a water-cooling system break in your PC? A graphics card catch fire? Did you touch all the CPU pins? Or maybe you just used the wrong RAM? Well, this contest is for you! Starting today, January 11th, we want to hear your PC disaster stories. Tell us all about your cracked cases and DOA graphics cards, your bad RAM and failed PSUs. Then, when the entry window closes on January 31st, 11:59 PM EST, we’ll be randomly selecting one entry to win a brand new 3070 graphics card! And be sure to check out the Micro Center Asks section of our forum for more light-hearted PC discussions, as well as our Service Center for assistance with builds, including build repairs and full-build services. Winners will be contacted the week after the contest ends.  How to enter (see terms and conditions for full contest rules): ·         Join the Micro Center community ·         Post a comment below describing your most disastrous PC building experiences  We can't wait to hear from you! Good luck! See attached contest terms and conditions. Contest submission window: 1/11/21 – 1/31/21 1 winner will receive a 3070 Graphics Card. I got my brand new cpu for my pc and I knew nothing about PCs yet and I touched all my pins on my cpu 0 · Share on TwitterShare on Facebook Wlm1963 ✭ January 25 When I built one of my first computers and had everything assembled, I was leaning over admiring my work when a screwdriver that was in my shirt pocket fell out. Of all the spots it could have hit, whatever it hit on the motherboard caused it to short out, so there I was on a Sunday afternoon in my small town with nothing open (no computer stores there anyway). I felt like crying.  0 · Share on TwitterShare on Facebook SoupThyme ✭ January 25 Me and a few friends got together and built a pc for another friend a few years ago, I decided to set it up near a router (the board didn't have wifi) which was plugged into a slightly broken outlet. We used the same outlet to plug the pc on. Upon powering everything on we realized we forgot to plug in the display port cable. When we plugged it in, a spark jumped from the metal covering around the graphics cards I/O onto the display port cable. The shock was strong enough to leave a burn mark and the circuit breaker flipped implying something shorted. We retried later on a different outlet and everything booted up fine with no long lasting damage besides the burn mark and a fear of plugging anything into a powered pc. 0 · Share on TwitterShare on Facebook Ericx112 ✭ January 25 Back in 2014 I was building a my gaming pc on the floor had the tower flat on the ground. When my wife shows up with our baby girl  in her arms she is about 6 months at the time, she came to see how it was coming along, I told her all I needed was to connect the gpu power cables and its all done. As I was done I decided to test it right there on the floor everything was running perfectly. But this is where it goes horribly wrong.  As my wife sees everything is fine she turns around with the baby over her shoulder as she  is trying to burp her. She takes ones step and my daughter doesn't just burp, she vomits and it lands inside the tower while it was running. What most people would expect the pc turns off. I attempted to clean was hoping for the best following day I tried to power it on after making sure nothing  still had moisture. Yes what you would expect nothing was working, nothing powered on only thing the survived was my cpu and ram. After all this my wife blamed it on me for doing it on the floor and not the table. To this day Each time I see my daughter playing on her pc it reminded me on what she when she was under 1 year old. "They said have kids it will be fun" but yes they are fun. This has been my worst experience ever building a pc. 1 · Share on TwitterShare on Facebook jacouby ✭ January 25 I screwed up a 5600x by not fulling closing the lever and then proceeding to put the cooler on. The cooler wouldn't fit on so i bent and broke some pins. 0 · Share on TwitterShare on Facebook ethanlam27 ✭ January 25 I was trying to help my friend build a PC over Zoom... he had never built a PC before. He received a Ryzen 7 1700X from a friend and was trying to put it in his motherboard, and had a friend over there to help him. Turns out the friend only built using Intel CPUs and didn't really know how to put in a Ryzen. We could hear him struggling a bit to put the CPU in the socket, but we couldn't see it. We kind of hoped for the best. Later it turns out his PC wasn't posting and he found out he bent several pins on the CPU itself... it nearly gave me a heart attack but at least he was able to bend them back! His gaming PC is working now without any issues, thankfully!! 1 · Share on TwitterShare on Facebook mikesysadmin ✭ January 26 Helping a friend build his first, I leave the room for 5 minutes and this happens (to an intel i9-7920x!) moral of the story align your CPU properly(not upside down) before clamping it down!... if that wasnt enough he also bent a bunch of pins on his motherboard... however I've worked in IT for 20 years now and seen a lot of stupid things....never this SMH 0 · Share on TwitterShare on Facebook «1…45678910» This discussion has been closed. 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