Check Order Status
It's easy to check the status of your online order. Simply contact Customer Service, and any of our representatives will be happy to help you. Please have your order confirmation email ready at the time you call; you will need to provide an order number for the customer service representative to be able to retrieve information about your order.
Monday - Friday: 10 a.m. - 7 p.m. EST
Saturday: 10 a.m. - 6 p.m. EST
In-store Pickup Status
If you've chosen to pick up your items at a Micro Center store, you may call that store to check on your reserved items. Remember, in-store pickup items must be picked up within three calendar days from placing the reservation. Items not picked up within that time frame will be returned to stock, and your credit card will not be charged. If you have reserved items for in-store-pickup, your online reservation summary will be your reservation confirmation. Within 18 minutes*, you'll receive a Reservation Ready email confirming your reservation and providing additional details. We make every effort to complete reservations on time, but we cannot guarantee that all reservations will be ready in 18 minutes. Please wait for your Reservation Ready email before going to the store. NOTE: To ensure that you receive your Reservation Ready email, please add firstname.lastname@example.org to your email client's safe senders list.
If any of your reserved items are not in stock, your Reservation Ready email will list which items are not available for pickup. You have the option of placing a delivery order for any out-of-stock items to be shipped to you, or while you are at the store picking up your other reserved items, ask one of our sales associates for help finding a substitute item. Please refer to our FAQs for more information.
If your pickup reservation is not available at your local store, you will receive an email to let you know your pick up reservation was cancelled, and your credit card will not be charged. Items not in stock at the store may be available online for delivery. If you prefer in-store pickup, we encourage you to check back often to see if your item has been restocked or find a substitute item to meet your needs.
Shipped Order Status
For deliveries within the contiguous United States, shipping options are standard, two-day and overnight delivery. Sales tax is charged based upon the state the order is being shipped to. To estimate the latest date your delivery may arrive, look at each item in your Shopping Cart and find the one with the longest "Usually ships in" days. Count the days, starting with the day you will be placing the order, and count forward on the calendar, but DO NOT count Saturday or Sunday. Then, add the number of days you chose for having your order shipped and count forward on the calendar. You now have estimated the latest arrival date for your delivery.
In addition to your order confirmation email, you should receive an email confirming when your order has been shipped, the shipping company used, the address it has been shipped to, and a list of items being shipped. If your order was sent via FedEx, this letter will include a tracking number for locating your package. The letter also includes a Customer Service number in case you have questions.
Be aware your order may arrive in more than one package on different days. Large products cannot be boxed with other items and must ship alone or individually. For more information on shipping and delivery schedules, please visit our shipping page or go to the order availability page.
Occasionally, we run out of items at our fulfillment centers and are happy to automatically place any items that can be re-ordered on backorder for you. This applies only to orders for shipping not to items for in-store pickup.
Here's how we'll keep you up-to-date with the status of any backordered items:
- If we find an item on your order that is unavailable for shipment, but is expected to be available within 30 days, we will e-mail you a Backorder Notice.
- After 15 days from the date of your order, if the item has not been shipped to you, we will remind you with a second backorder notification.
- If, after 30 days from the date of your order, we have been unable to send you the item, we will email you notification that the backordered item has been cancelled.
- If, at any time during the 30 days, we become aware that we will be unable to re-order any items on backorder, we will contact you immediately with a backorder cancellation notice.
- If you need more information about backordered items, please contact customer service.
Returns/exchanges require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. Returns cannot be accepted without an RMA number included on the shipping label. Please do not write your RMA number on the box. To obtain an RMA Number, contact customer service. For additional information, including detailed packaging and shipping instructions, see how to return an item and read our return policy.
Once your order is received, you will get a return confirmation email referencing the returned items by assigned RMA number and you will receive the appropriate credit based on your original payment method. To inquire on the status of your return, please contact customer service.
If you prefer, you may return items you ordered from Micro Center online to your local Micro Center Store in person. When returning an item to your local Micro Center Store, we reserve the right to decline a return if it is not in "like new" condition.
Take your items, credit / debit card, and the packing list to the Customer Support Department. Any of our Associates in Customer Support will be glad to process your return. Please read our return policy for additional information.
Orders not filled within 30 days due to a lack of product availability will be cancelled and you will not be charged. You can check product availabilities online or contact customer service.
Contacting Customer Service Regarding Your Order Status
If you need to speak with a Micro Center Representative regarding your order status, simply contact customer service and any of our Representatives will be happy to update you on your order status. You will need to tell the Representative your order number.