Got a question about shopping on Micro Center Online?
Here's a good place to find the answer. If your question isn't here, or if you need additional information, please feel free to contact Customer Service.

How do I change my address?
Each time you order from Micro Center Online, you need to enter all your account information. We do not store your information as a "profile" or an "account" so you do not need to update any information until you place your next order. If you move or change your email address, simply enter the new information the next time you place an order, and that is the information we will use for that order.

Is my personal information safe?
Yes. Micro Center Online uses SSL (Secure Socket Layer) to protect your personal information. Also, we do not store any account information. Read more about our Safe Shopping Promise and Privacy Policy.

Can my "Ship to" address be different than my "Bill to" address?
Yes. Please note that your billing address must match that on file with your credit card company. Not all items can be shipped to all addresses - for information, please see Shipping Restrictions.

Can I pick up my purchases at a Micro Center store?
Yes. If you prefer to pick your item(s), select IN-STORE PICKUP from the drop down menu on the Shopping Bag page as you check out. You must choose to have either all items delivered or picked up. No split orders can be processed. In addition, there are no backorders on in-store pickup items. PLEASE NOTE: When you pick up your item(s) at the store, you will need to: 1) present the e-mail confirmation; 2) provide the actual credit card used to make the purchase; and 3) acknowledge receipt of the merchandise with a signature. For more information, see our In-Store Pickup page.

My company is tax exempt - can we shop at Micro Center Online?
Yes. If your company, corporation or the organization that you represent is tax exempt, please contact Customer Service.

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How do I check product availability?
AVAILABILITY of a product can be found in three separate places. When you search for an item, the Search Results page displays individual product availability. Availability is also displayed on an individual item Specs/Information page. And availability is listed when you add an item to your Shopping Bag. For an explanation of availability time frames, see Availabilities.

When will my order arrive?
To estimate the latest date your delivery may arrive, look at each item in your Shopping Bag and find the one with the longest "Usually ships in" days. Count the days, starting with the day you will be placing the order, and count forward on the calendar, but DO NOT count Saturday or Sunday. Then, add the number of days you chose for having your order shipped and count forward on the calendar. Again, DO NOT count Saturday or Sunday. (Although USPS does deliver on Saturdays, we cannot guarantee that this will occur.) You now have estimated the latest arrival date for your delivery.

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What are the shipping options?
We ship standard, 2-day and overnight in the 48 continental United States. International options (standard, economy, priority) and rates are applied for Alaska and Hawaii. We apologize that we are temporarily unable to ship orders to Canada. For more information, see our Shipping Information page. For information on shipping restrictions, see our Shipping Restrictions page.

Do you have bulk items shipping rates?
Some diskettes, blank CD-R and CD-RW discs and CD jewel cases normally sold in singles are eligible for special bulk shipping rates. If you need further information on bulk item shipping rates, see our Shipping Information page or contact Customer Service.

What are my payment options?
At Micro Center® stores and Micro Center Online, you can shop using your Micro Center credit card, American Express Card, Discover Card, MasterCard, VISA and debit cards. Personal checks are accepted at Micro Center® stores, provided adequate identification is available. "Starter" checks are not accepted. Micro Center stores do NOT accept personal or business checks drawn on foreign checking accounts.

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What is your return policy?
Returns/exchanges require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, contact Customer Service. For additional information, see How to Return an Item and read our Return Policy.

Can I order products from Micro Center Online over the phone?
Yes. While shopping at microcenter.com is safe and secure, we realize some shoppers would prefer to order by phone. Check out our extensive selection, then contact Customer Service. Please have a SKU number handy for faster service.

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What if I want to shop at one of Micro Center's retail locations?
Just check for the retail location closest to you. For each store, you'll find a location map, important phone numbers and hours of operation.

I have a technical concern with this website. What should I do?
If you have website related issues, contact Customer Service.

Which web browsers are recommended for viewing microcenter.com?
Micro Center Online works with most popular browsers on PC and Mac including Firefox 2 or higher, Internet Explorer 6 or higher, or other compatible browsers that support JavaScript, cookies and Secure Sockets Layer protocol (SSL). Using older browsers, non-compatible browsers or disabling browser features such as JavaScript, cookies and SSL, may reduce site functionality.

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